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Change end user product

Basic Product 1

History

Name:

Slug:

Company:

Summary config:

Ask reddy knowledge:

Description:

Faq threshold:

Qa threshold:

Agent company:

Archived

Custom summary prompt:

Language:

Owner:

Redaction:

Redaction configuration for this product

Processor identifier:

Case sensitive fully qualified class name of the Processor from the Reddy Engine. If not provided, the default processor will be used and no other settings will be used.

Metric:

Archived by:

Outline sections

	Name	Order	Delete?
Introduction
Fact Finding
Analysis
Recommendations
Conclusion

Enduserproduct-transcriptkeyword relationships

	Transcriptkeyword	Delete?

Script trainings

Script training: Basic Script 1 - Basic Product 1 Delete

Name:

Json flow:

{"config": {"roles": ["Customer", "Agent"], "company": "reddy", "prompts": [{"id": "BASE", "text": "You're a customer and you just got a call. Respond only once, as the customer. Don't respond as the agent.", "content_type": "text"}, {"id": "AMICABLE", "text": "You're a customer and you just got a call. Do whatever the agent requests of you. Respond only once, as the customer. Don't respond as the agent.", "content_type": "text"}, {"id": "CURRENT_BILL", "content_type": "boolean_dynamic", "dynamic_boolean": {"true_case": "Your current bill is High.", "dynamic_id": "current_bill", "false_case": "Your current bill is Low."}}, {"id": "PERSONALITY", "content_type": "string_dynamic", "dynamic_string": {"choices": [{"key": "cowboy", "value": "You are a cowboy, and love freedom and life on the range."}, {"key": "nerd", "value": "You are a nerd, and love gaming and dungeons and dragons."}, {"key": "divorcee", "value": "You just got divorced. You're excited to get a fresh start but still healing."}, {"key": "preacher", "value": "You are a preacher, and believe that everything is part of a higher calling."}, {"key": "sports", "value": "You are a sports fan, and love watching football on a sunday with a cold beer."}, {"key": "broke", "value": "You are pretty broke right now and are keeping an eye on finances."}, {"key": "tech", "value": "You are very bad with technology and don't understand many tech terms."}, {"key": "artist", "value": "You are an artist, who cares about capturing the beauty of life."}, {"key": "student", "value": "You are a college student who can't wait to party."}], "dynamic_id": "personality"}}], "whisper_prompt": "The transcript is an agent talking to a customer", "grading_prompts": ["Active listening, demonstrated by repeating back information to show that you are listening", "Empathy, demonstrated by listening to the customer's complaints and make sure to show empathy for their situation", "Professionalism, demonstrated by providing a clear way to resolve the problem without panic", "Sales pitch, demonstrated by an ability to respond to a customer's objections"]}, "screens": [{"id": "introduction-", "content": [{"text": "Introduction ", "embedding": false, "render_type": "title", "content_type": "text"}, {"text": "Hi, my name is [your name] and I'm calling from Reddy Solutions. Is this [[name]]?", "embedding": true, "threshold": 0.6, "render_type": "plaintext", "content_type": "text"}, {"count": 2, "render_type": "newline"}, {"text": "Just so you know, this call is being monitored and recorded for quality assurance purposes.", "embedding": true, "threshold": 0.6, "render_type": "plaintext", "content_type": "text"}, {"text": "Do you have five minutes to discuss your account? One quick question before we get started:", "embedding": true, "threshold": 0.6, "render_type": "plaintext", "content_type": "text"}, {"count": 2, "render_type": "newline"}, {"text": "What are the specific challenges you're facing that you'd like us to address?", "embedding": true, "threshold": 0.6, "render_type": "plaintext", "content_type": "text"}], "skip_llm": false, "llm_prompt": [{"type": "reference", "reference_id": "BASE"}], "last_screen": false, "next_screen": "fact-finding", "jump_triggers": [], "advance_criteria": {"max_num_attempts": 25}}, {"id": "fact-finding", "content": [{"text": "Fact Finding", "embedding": false, "render_type": "title", "content_type": "text"}, {"text": "After reviewing your situation, I believe we have several options to assist you in resolving the outstanding balance.", "embedding": true, "threshold": 0.6, "render_type": "plaintext", "content_type": "text"}, {"text": "One option is a payment plan to pay off the balance over time without incurring additional penalties.", "embedding": true, "threshold": 0.6, "render_type": "plaintext", "content_type": "text"}, {"count": 2, "render_type": "newline"}, {"text": "Would you be interested in exploring this option further?", "embedding": true, "threshold": 0.6, "render_type": "plaintext", "content_type": "text"}], "skip_llm": true, "last_screen": false, "next_screen": "objections-and-rebuttals", "jump_triggers": [], "advance_criteria": {"max_num_attempts": 1}, "hardcoded_response": "I do want to take care of this, but I never received any notices about this debt until recently. I'm not sure I can pay it right now."}, {"id": "objections-and-rebuttals", "content": [{"text": "Objections and Rebuttals", "embedding": false, "render_type": "title", "content_type": "text"}, {"text": "Listen to the customer's complaints and make sure to show empathy for their situation. Repeat back information to show that you are listening. Respond while also moving forward with a next step to keep the call moving.", "render_type": "alert", "content_type": "text"}], "skip_llm": false, "llm_prompt": [{"type": "reference", "reference_id": "AMICABLE"}], "last_screen": true, "jump_triggers": [], "advance_criteria": {"max_num_attempts": 1}}], "dynamics": [{"id": "personality", "choices": ["cowboy", "nerd", "divorcee", "preacher", "sports", "broke", "tech", "artist", "student"], "dynamic_type": "string"}, {"id": "current_bill", "dynamic_type": "boolean"}]}

Summary config:

Combinations:

Total Combinations:

No combinations calculated

Script training: #2

Name:

Json flow:

Summary config:

Combinations:

Total Combinations:

No combinations calculated

Delete

Django administration

Change end user product

Basic Product 1

Outline sections

Enduserproduct-transcriptkeyword relationships

Script trainings

Script training: Basic Script 1 - Basic Product 1 Delete

Script training: #2