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Change live sim session

LiveSimSession object (374)

History

Start time:

Date:
Time:

When the training session started

End time:

Date:
Time:

When the training session ended

Feedback:

Finished

Whether the training session was completed by the agent

State:

User: morristheresa68365

Agent who participated in this training session

Script: Basic Script 2 - Basic Product 2

Script or scenario used in the training session

Feedback session chunk:

Faq result:

Is migrated

Transcript data: Transcript object (4127)

Training score:

Overall training score as a percentage (0-100)

Overall grade:

Combined score from all grading criteria

Compliance score:

Result:

Overall pass/fail status of the training session QA evaluation (Pass/Fail/Not Determined). Automatically set to Fail if any critical QA items fail, otherwise Pass.

Tts calls:

Llm calls:

Stt calls:

Cost:

Cost associated with this training session in dollars

Disconnect task id:

Post processing:

Whether audio video sync processing was done on the training session

Systems training:

Systems training module or course used

Module lesson:

Lesson:

Systems training base url:

Base URL to point to for the system training backend

Room name:

LiveKit room name associated with this session

Metadata:

Grading result:

Grading result data migrated from MiniModuleSession

Transcript:

Screen: | agent: morristheresa68365 thank you for calling. How can I help you today?
Screen: | customer: Hi, I'm having trouble with my recent order. It hasn't arrived yet.

Systems Training Recording:

No recording available

Live Sim Session Dashboard:

View Dashboard

Filterable:

Filterable #3962

LLM Calls:

No LLM calls

Reddy engine session ids:

List of Reddy Engine session IDs (last is current). New sessions are appended for post-call QA.

Training qa item scores

	Qa item	Result	Start time	End time	Execution time	Delete?

Training external qa item scores

	Qa item	Graded by
TrainingExternalQaItemScore object (57645)	Greeting	-
TrainingExternalQaItemScore object (57646)	Customer Needs	-
TrainingExternalQaItemScore object (57647)	Findings Summary	-
TrainingExternalQaItemScore object (57648)	Suggested Plan	-
TrainingExternalQaItemScore object (57649)	Summary	-
TrainingExternalQaItemScore object (57650)	Greeting	-
TrainingExternalQaItemScore object (57651)	Customer Needs	-
TrainingExternalQaItemScore object (57652)	Findings Summary	-
TrainingExternalQaItemScore object (57653)	Suggested Plan	-
TrainingExternalQaItemScore object (57654)	Summary	-
TrainingExternalQaItemScore object (57655)	Greeting	-
TrainingExternalQaItemScore object (57656)	Customer Needs	-
TrainingExternalQaItemScore object (57657)	Findings Summary	-
TrainingExternalQaItemScore object (57658)	Suggested Plan	-
TrainingExternalQaItemScore object (57659)	Summary	-
TrainingExternalQaItemScore object (57660)	Clarifying Questions	-
TrainingExternalQaItemScore object (57661)	Next Steps	-
TrainingExternalQaItemScore object (57662)	Options Review	-
TrainingExternalQaItemScore object (57663)	Greeting Live-only	-
TrainingExternalQaItemScore object (57664)	Clarifying Questions	-
TrainingExternalQaItemScore object (57665)	Closing	-
TrainingExternalQaItemScore object (57666)	Options Review	-
TrainingExternalQaItemScore object (57667)	Clarifying Questions	-
TrainingExternalQaItemScore object (57668)	Next Steps	-
TrainingExternalQaItemScore object (57669)	Next Steps	-
TrainingExternalQaItemScore object (57670)	Closing	-
TrainingExternalQaItemScore object (57671)	Closing	-
TrainingExternalQaItemScore object (57672)	Greeting Live-only	-
TrainingExternalQaItemScore object (57673)	Greeting Live-only	-
TrainingExternalQaItemScore object (57674)	Options Review	-
TrainingExternalQaItemScore object (57675)	Overview	-
TrainingExternalQaItemScore object (57676)	Overview	-
TrainingExternalQaItemScore object (57677)	Overview	-
TrainingExternalQaItemScore object (57678)	Minimum Transcript Lines	-
TrainingExternalQaItemScore object (57679)	Minimum Transcript Lines	-
TrainingExternalQaItemScore object (57680)	Hello There Greeting	-
TrainingExternalQaItemScore object (57681)	Hello There Greeting	-
TrainingExternalQaItemScore object (57682)	Agent Repetition	-
TrainingExternalQaItemScore object (57683)	Agent Repetition	-
TrainingExternalQaItemScore object (57684)	Professional Tone	-
TrainingExternalQaItemScore object (57685)	Professional Tone	-
	-	-

Delete

Django administration

Change live sim session

LiveSimSession object (374)

Training qa item scores

Training external qa item scores