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Change live sim session

LiveSimSession object (378)

History

Start time:

Date:
Time:

When the training session started

End time:

Date:
Time:

When the training session ended

Feedback:

Finished

Whether the training session was completed by the agent

State:

User: latoya0673943

Agent who participated in this training session

Script: Basic Script 2 - Basic Product 2

Script or scenario used in the training session

Feedback session chunk:

Faq result:

Is migrated

Transcript data: Transcript object (4131)

Training score:

Overall training score as a percentage (0-100)

Overall grade:

Combined score from all grading criteria

Compliance score:

Result:

Overall pass/fail status of the training session QA evaluation (Pass/Fail/Not Determined). Automatically set to Fail if any critical QA items fail, otherwise Pass.

Tts calls:

Llm calls:

Stt calls:

Cost:

Cost associated with this training session in dollars

Disconnect task id:

Post processing:

Whether audio video sync processing was done on the training session

Systems training:

Systems training module or course used

Module lesson:

Lesson:

Systems training base url:

Base URL to point to for the system training backend

Room name:

LiveKit room name associated with this session

Metadata:

Grading result:

Grading result data migrated from MiniModuleSession

Transcript:

Screen: | agent: latoya0673943 thank you for calling. How can I help you today?
Screen: | customer: Hi, I'm having trouble with my recent order. It hasn't arrived yet.

Systems Training Recording:

No recording available

Live Sim Session Dashboard:

View Dashboard

Filterable:

Filterable #3958

LLM Calls:

No LLM calls

Reddy engine session ids:

List of Reddy Engine session IDs (last is current). New sessions are appended for post-call QA.

Training qa item scores

	Qa item	Result	Start time	End time	Execution time	Delete?

Training external qa item scores

	Qa item	Graded by
TrainingExternalQaItemScore object (57809)	Greeting	-
TrainingExternalQaItemScore object (57810)	Customer Needs	-
TrainingExternalQaItemScore object (57811)	Findings Summary	-
TrainingExternalQaItemScore object (57812)	Suggested Plan	-
TrainingExternalQaItemScore object (57813)	Summary	-
TrainingExternalQaItemScore object (57814)	Greeting	-
TrainingExternalQaItemScore object (57815)	Customer Needs	-
TrainingExternalQaItemScore object (57816)	Findings Summary	-
TrainingExternalQaItemScore object (57817)	Suggested Plan	-
TrainingExternalQaItemScore object (57818)	Summary	-
TrainingExternalQaItemScore object (57819)	Greeting	-
TrainingExternalQaItemScore object (57820)	Customer Needs	-
TrainingExternalQaItemScore object (57821)	Findings Summary	-
TrainingExternalQaItemScore object (57822)	Suggested Plan	-
TrainingExternalQaItemScore object (57823)	Summary	-
TrainingExternalQaItemScore object (57824)	Clarifying Questions	-
TrainingExternalQaItemScore object (57825)	Next Steps	-
TrainingExternalQaItemScore object (57826)	Options Review	-
TrainingExternalQaItemScore object (57827)	Greeting Live-only	-
TrainingExternalQaItemScore object (57828)	Clarifying Questions	-
TrainingExternalQaItemScore object (57829)	Closing	-
TrainingExternalQaItemScore object (57830)	Options Review	-
TrainingExternalQaItemScore object (57831)	Clarifying Questions	-
TrainingExternalQaItemScore object (57832)	Next Steps	-
TrainingExternalQaItemScore object (57833)	Next Steps	-
TrainingExternalQaItemScore object (57834)	Closing	-
TrainingExternalQaItemScore object (57835)	Closing	-
TrainingExternalQaItemScore object (57836)	Greeting Live-only	-
TrainingExternalQaItemScore object (57837)	Greeting Live-only	-
TrainingExternalQaItemScore object (57838)	Options Review	-
TrainingExternalQaItemScore object (57839)	Overview	-
TrainingExternalQaItemScore object (57840)	Overview	-
TrainingExternalQaItemScore object (57841)	Overview	-
TrainingExternalQaItemScore object (57842)	Minimum Transcript Lines	-
TrainingExternalQaItemScore object (57843)	Minimum Transcript Lines	-
TrainingExternalQaItemScore object (57844)	Hello There Greeting	-
TrainingExternalQaItemScore object (57845)	Hello There Greeting	-
TrainingExternalQaItemScore object (57846)	Agent Repetition	-
TrainingExternalQaItemScore object (57847)	Agent Repetition	-
TrainingExternalQaItemScore object (57848)	Professional Tone	-
TrainingExternalQaItemScore object (57849)	Professional Tone	-
	-	-

Delete

Django administration

Change live sim session

LiveSimSession object (378)

Training qa item scores

Training external qa item scores