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Change live sim session

LiveSimSession object (454)

Date:
Time:

When the training session started

Date:
Time:

When the training session ended
Whether the training session was completed by the agent
intouchcx_user_1
Agent who participated in this training session
Grubhub Script 0 - Grubhub Delivery
Script or scenario used in the training session
Transcript object (4262)
Overall training score as a percentage (0-100)
Combined score from all grading criteria
Overall pass/fail status of the training session QA evaluation (Pass/Fail/Not Determined). Automatically set to Fail if any critical QA items fail, otherwise Pass.
Cost associated with this training session in dollars
Whether audio video sync processing was done on the training session
ChangeAddDeleteView
Systems training module or course used
ChangeAddDeleteView
Base URL to point to for the system training backend
LiveKit room name associated with this session
Grading result data migrated from MiniModuleSession
Screen: | agent: intouchcx_user_1 thank you for calling.
No recording available
View Dashboard
Filterable #62
No LLM calls
List of Reddy Engine session IDs (last is current). New sessions are appended for post-call QA.

Training qa item scores

Qa item Result (The result value will be between 0-1 or None.) Start time End time Execution time Delete?

Training external qa item scores

Result Scoring status (Tracks the scoring lifecycle: pending (awaiting async result), completed, or N/A) Start time End time Score Execution time Qa item Graded by Delete?

TrainingExternalQaItemScore object (58201)

Greeting

-

TrainingExternalQaItemScore object (58202)

Customer Needs

-

TrainingExternalQaItemScore object (58203)

Findings Summary

-

TrainingExternalQaItemScore object (58204)

Suggested Plan

-

TrainingExternalQaItemScore object (58205)

Summary

-

TrainingExternalQaItemScore object (58206)

Greeting

-

TrainingExternalQaItemScore object (58207)

Customer Needs

-

TrainingExternalQaItemScore object (58208)

Findings Summary

-

TrainingExternalQaItemScore object (58209)

Suggested Plan

-

TrainingExternalQaItemScore object (58210)

Summary

-

TrainingExternalQaItemScore object (58211)

Greeting

-

TrainingExternalQaItemScore object (58212)

Customer Needs

-

TrainingExternalQaItemScore object (58213)

Findings Summary

-

TrainingExternalQaItemScore object (58214)

Suggested Plan

-

TrainingExternalQaItemScore object (58215)

Summary

-

TrainingExternalQaItemScore object (58216)

Greeting

-

TrainingExternalQaItemScore object (58217)

Customer Needs

-

TrainingExternalQaItemScore object (58218)

Closing

-

TrainingExternalQaItemScore object (58219)

Next Steps

-

TrainingExternalQaItemScore object (58220)

Clarifying Questions

-

TrainingExternalQaItemScore object (58221)

Clarifying Questions

-

TrainingExternalQaItemScore object (58222)

Options Review

-

TrainingExternalQaItemScore object (58223)

Overview

-

TrainingExternalQaItemScore object (58224)

Next Steps

-

TrainingExternalQaItemScore object (58225)

Options Review

-

TrainingExternalQaItemScore object (58226)

Closing

-

TrainingExternalQaItemScore object (58227)

Greeting Live-only

-

TrainingExternalQaItemScore object (58228)

Clarifying Questions

-

TrainingExternalQaItemScore object (58229)

Options Review

-

TrainingExternalQaItemScore object (58230)

Closing

-

TrainingExternalQaItemScore object (58231)

Next Steps

-

TrainingExternalQaItemScore object (58232)

Greeting Live-only

-

TrainingExternalQaItemScore object (58233)

Closing

-

TrainingExternalQaItemScore object (58234)

Greeting Live-only

-

TrainingExternalQaItemScore object (58235)

Overview

-

TrainingExternalQaItemScore object (58236)

Overview

-

TrainingExternalQaItemScore object (58237)

Overview

-

TrainingExternalQaItemScore object (58238)

Minimum Transcript Lines

-

TrainingExternalQaItemScore object (58239)

Minimum Transcript Lines

-

TrainingExternalQaItemScore object (58240)

Hello There Greeting

-

TrainingExternalQaItemScore object (58241)

Hello There Greeting

-

TrainingExternalQaItemScore object (58242)

Agent Repetition

-

TrainingExternalQaItemScore object (58243)

Agent Repetition

-

TrainingExternalQaItemScore object (58244)

Professional Tone

-

TrainingExternalQaItemScore object (58245)

Professional Tone

-

-

-
Delete