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Change qa result

QaResult object (3839)

Whether this was manually uploaded by a user
ChangeAddDeleteView
Agent associated with this call
ChangeAddDeleteView
User who submitted this result for processing
ChangeAddDeleteView
Product this call is associated with

Date:
Time:

When the result was created
Overall compliance score as a percentage (0-100)
Overall pass/fail status of the QA evaluation (Pass/Fail/Not Determined). Automatically set to Fail if any critical QA items fail, otherwise Pass.
Transcript object (4300)
Processing status (e.g., Complete, In Progress)
customer: alorica_user_20
Live Conversation 3836
Filterable #100
List of Reddy Engine session IDs (last is current). New sessions are appended for post-call QA.

Live qa item scores

Result (The result value will be between 0-1 or None.) Start time End time Execution time Qa item Delete?

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Live external qa item scores

Result Scoring status (Tracks the scoring lifecycle: pending (awaiting async result), completed, or N/A) Start time End time Score Execution time Qa item Graded by Delete?

LiveExternalQaItemScore object (58366)

Greeting

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LiveExternalQaItemScore object (58367)

Customer Needs

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LiveExternalQaItemScore object (58368)

Closing

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LiveExternalQaItemScore object (58369)

Overview

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Delete