Skip to main content

Change qa result

QaResult object (3863)

Whether this was manually uploaded by a user
ChangeAddDeleteView
Agent associated with this call
ChangeAddDeleteView
User who submitted this result for processing
ChangeAddDeleteView
Product this call is associated with

Date:
Time:

When the result was created
Overall compliance score as a percentage (0-100)
Overall pass/fail status of the QA evaluation (Pass/Fail/Not Determined). Automatically set to Fail if any critical QA items fail, otherwise Pass.
Transcript object (4324)
Processing status (e.g., Complete, In Progress)
customer: intouchcx_user_14
Live Conversation 3860
Filterable #124
List of Reddy Engine session IDs (last is current). New sessions are appended for post-call QA.

Live qa item scores

Result (The result value will be between 0-1 or None.) Start time End time Execution time Qa item Delete?

-

Live external qa item scores

Result Scoring status (Tracks the scoring lifecycle: pending (awaiting async result), completed, or N/A) Start time End time Score Execution time Qa item Graded by Delete?

LiveExternalQaItemScore object (58462)

Greeting

-

LiveExternalQaItemScore object (58463)

Customer Needs

-

LiveExternalQaItemScore object (58464)

Closing

-

LiveExternalQaItemScore object (58465)

Overview

-

-

-
Delete