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Add systems training

Regular Training Config

Just for easier finding in the CMS for now
When frozen, this training cannot be edited
Python code that sets a 'prompt' variable. You can access steps, transcript, and any dynamics variables here.
Python code that sets a 'prompt' variable. You can access steps, transcript, and any dynamics variables here.
Python code defining dynamics variables.
Grading prompt segments with conditions. Example: prompt = "Base grading prompt.\n" if S1.is_complete and not S2.is_complete: prompt += "Grade how well the agent verified identity but not insurance.\n" if S1.is_complete and S2.is_complete: prompt += "Grade how well the agent handled both verification and insurance.\n" prompt += f"The personality was {dynamics_vars.get('personality', 'Unknown')}."
Python code defining dynamics tests.
Scratchpad for sharing information between automation steps

Coach

Python code defining steps. Define your steps as variables and create 'all_steps' and 'chosen_steps' lists.
System prompt segments with conditions. Example: prompt = "Review the conversation so far and provide specific coaching feedback. " if not S1.is_complete: prompt += "What specific questions should the agent ask to better understand the customer's situation and verify their identity? " if S1.is_complete: prompt += "How effectively did the agent handle the initial verification? What could be improved? " if not S2.is_complete: prompt += "What key insurance details should the agent verify next? " if S2.is_complete: prompt += "How well did the agent investigate the insurance coverage? What additional questions could have been asked? " if not S3.is_complete: prompt += "What steps should the agent take to clearly explain the situation and provide resolution? " prompt += f"Keep your response to 2 sentences MAX. The personality is {dynamics_vars.get('personality', 'Unknown')}. Here's the transcript {transcript}."
User prompt segments with conditions, same format as system prompt
Coaching response values above this will be ignored

Migration

Disable QA for this training (used for migrated records)
Grading rules for this training (migrated from MiniModule)

Deprecated

Use {var} to insert variables. Currently you can use personality, transcript, transcript_and_coach, and systems_history. Ignore this in demo mode.
Use {var} to insert variables. Currently you can use personality, transcript, transcript_and_coach, and systems_history. Ignore this in demo mode.
Deprecated. Use steps_code instead.
Deprecated, use product-specific ask reddy knowledge instead.