Introduction

Name
Type
Requirement
Status
Points
Greeting
Greeting Live-only
Overview
Minimum Transcript Lines
Hello There Greeting
Agent Repetition
Professional Tone

Fact Finding

Name
Type
Requirement
Status
Points
Customer Needs
Clarifying Questions

Analysis

Name
Type
Requirement
Status
Points
Findings Summary
Options Review

Recommendations

Name
Type
Requirement
Status
Points
Suggested Plan
Next Steps

Conclusion

Name
Type
Requirement
Status
Points
Summary
Closing