| Conversation 2203 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2203 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Green, agent_mood: Cheerful, call_category: Technical Support, call_tag_queue: billing, api_tag_channel: chat, conversation_id: devdata-83-1769583328-1074, infraction_types: ['Incomplete Documentation'], resolution_status: Resolved, handling_time_minutes: 29, customer_satisfaction_score: 4 | Jan. 28, 2026, 1:55 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2204 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2204 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Green, account_id: 25392367, agent_mood: Confident, sale_closed: true, call_category: Cancellation Request, conversation_id: devdata-83-1767862811-3212, api_tag_language: en, infraction_types: ['Incorrect Disposition'], resolution_status: Unresolved, handling_time_minutes: 16 | Jan. 8, 2026, 4 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2205 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2205 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Amber, agent_mood: Energetic, call_category: Warranty Claim, conversation_id: devdata-83-1769015124-9358, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 27 | Jan. 21, 2026, 12:05 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2206 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2206 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Brown, account_id: 51464346, agent_mood: Cheerful, sale_closed: true, call_category: General Information, call_tag_queue: tech_support, conversation_id: devdata-83-1768442863-8985, api_tag_language: en, api_tag_priority: high, call_tag_channel: email, infraction_types: [], resolution_status: Resolved, api_tag_issue_type: upgrade, api_tag_customer_tier: premium, handling_time_minutes: 10, call_tag_satisfaction score: 3, customer_satisfaction_score: 3, api_tag_first_call_resolution: true | Jan. 14, 2026, 9:07 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2207 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2207 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Black, agent_mood: Calm, call_category: General Information, call_tag_queue: retention, conversation_id: devdata-83-1769575273-7738, api_tag_language: fr, call_tag_channel: email, infraction_types: ['Missed Introduction'], call_tag_priority: medium, resolution_status: Follow-up Required, api_tag_disposition: escalated, api_tag_customer_tier: standard, handling_time_minutes: 45, api_tag_hold_time_bucket: 5m+, call_tag_satisfaction score: 5, customer_satisfaction_score: 5, api_tag_first_call_resolution: false | Jan. 27, 2026, 11:41 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2208 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2208 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Blue-Green, account_id: 27157293, agent_mood: Relaxed, sale_closed: true, call_category: Billing Inquiry, call_tag_queue: retention, conversation_id: devdata-83-1768294785-1266, call_tag_channel: email, infraction_types: ['Excessive Hold Time', 'Failed to Verify Identity'], call_tag_priority: medium, resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 11, call_tag_issue resolved: True, customer_satisfaction_score: 5 | Jan. 13, 2026, 3:59 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2209 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2209 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Gray, account_id: 56440524, agent_mood: Cheerful, sale_closed: true, call_category: Billing Inquiry, call_tag_queue: retention, conversation_id: devdata-83-1767730852-9253, infraction_types: [], resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 31, customer_satisfaction_score: 3 | Jan. 6, 2026, 3:20 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2210 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2210 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Gray, account_id: 66245815, agent_mood: Professional, sale_closed: true, call_category: Technical Support, api_tag_channel: phone, conversation_id: devdata-83-1767125070-8526, api_tag_priority: high, infraction_types: [], api_tag_sentiment: negative, resolution_status: Resolved, api_tag_issue_type: outage, call_tag_sentiment: negative, api_tag_customer_tier: premium, handling_time_minutes: 39, customer_satisfaction_score: 2 | Dec. 30, 2025, 3:04 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2211 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2211 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Amber, agent_mood: Relaxed, call_category: General Information, call_tag_queue: billing, conversation_id: devdata-83-1767591401-2716, call_tag_channel: chat, infraction_types: ['Incomplete Documentation'], call_tag_priority: urgent, resolution_status: Resolved, handling_time_minutes: 14, call_tag_issue resolved: True, call_tag_satisfaction score: 1 | Jan. 5, 2026, 12:36 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2212 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2212 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Brown-Green, account_id: 91986471, agent_mood: Patient, sale_closed: true, call_category: Account Changes, call_tag_queue: billing, conversation_id: devdata-83-1767185947-6930, call_tag_channel: email, infraction_types: [], call_tag_priority: high, resolution_status: Resolved, call_tag_sentiment: positive, handling_time_minutes: 9, call_tag_issue resolved: False, customer_satisfaction_score: 3 | Dec. 31, 2025, 7:59 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2213 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2213 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Blue, agent_mood: Calm, call_category: Sales, call_tag_queue: billing, conversation_id: devdata-83-1769108757-8111, call_tag_channel: email, infraction_types: ['Poor Call Control'], resolution_status: Follow-up Required, api_tag_issue_type: refund, call_tag_sentiment: positive, api_tag_customer_tier: standard, handling_time_minutes: 42, call_tag_issue resolved: True, api_tag_hold_time_bucket: 1-3m, call_tag_satisfaction score: 5, customer_satisfaction_score: 5 | Jan. 22, 2026, 2:05 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2214 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2214 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Violet, agent_mood: Relaxed, call_category: Payment Processing, conversation_id: devdata-83-1768918340-6959, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 17, call_tag_satisfaction score: 1, customer_satisfaction_score: 3 | Jan. 20, 2026, 9:12 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2215 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2215 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Black, agent_mood: Energetic, call_category: Account Changes, call_tag_queue: retention, conversation_id: devdata-83-1767731852-4501, call_tag_channel: phone, infraction_types: [], call_tag_priority: low, resolution_status: Resolved, handling_time_minutes: 37, call_tag_issue resolved: True, call_tag_satisfaction score: 3, customer_satisfaction_score: 2 | Jan. 6, 2026, 3:37 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2216 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2216 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Green, account_id: 60474251, agent_mood: Professional, sale_closed: true, call_category: Cancellation Request, call_tag_queue: sales, conversation_id: devdata-83-1769421658-4284, call_tag_channel: email, infraction_types: ['Failed to Follow Script', 'Missed Introduction'], resolution_status: Resolved, handling_time_minutes: 24, call_tag_issue resolved: True, call_tag_satisfaction score: 5 | Jan. 26, 2026, 5 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2217 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2217 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Violet, agent_mood: Cheerful, call_category: Account Changes, conversation_id: devdata-83-1767791905-1506, call_tag_channel: phone, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 35, customer_satisfaction_score: 4 | Jan. 7, 2026, 8:18 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2218 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2218 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Blue, agent_mood: Energetic, call_category: Cancellation Request, conversation_id: devdata-83-1767801821-9884, infraction_types: ['Failed to Follow Script', 'Missed Upsell Opportunity'], resolution_status: Resolved, call_tag_sentiment: neutral, handling_time_minutes: 5, call_tag_issue resolved: False, call_tag_satisfaction score: 4, customer_satisfaction_score: 4 | Jan. 7, 2026, 11:03 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2219 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2219 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Hazel, agent_mood: Cheerful, api_tag_queue: tech_support, call_category: Technical Support, call_tag_queue: billing, conversation_id: devdata-83-1767854390-5998, call_tag_channel: email, infraction_types: [], resolution_status: Transferred, call_tag_sentiment: negative, handling_time_minutes: 27, call_tag_issue resolved: True, customer_satisfaction_score: 1 | Jan. 8, 2026, 1:39 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2220 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2220 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Violet, agent_mood: Helpful, call_category: Payment Processing, call_tag_queue: tech_support, conversation_id: devdata-83-1767676345-6709, infraction_types: [], resolution_status: Escalated, handling_time_minutes: 31, call_tag_issue resolved: False, call_tag_satisfaction score: 3 | Jan. 6, 2026, 12:12 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2221 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2221 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Amber, account_id: 95496407, agent_mood: Enthusiastic, sale_closed: true, call_category: Warranty Claim, api_tag_channel: chat, conversation_id: devdata-83-1767453420-2840, api_tag_priority: urgent, infraction_types: [], api_tag_sentiment: positive, resolution_status: Resolved, handling_time_minutes: 7, api_tag_hold_time_bucket: 3-5m | Jan. 3, 2026, 10:17 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2222 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2222 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Amber, account_id: 70488766, agent_mood: Patient, sale_closed: true, call_category: Technical Support, conversation_id: devdata-83-1767123241-8051, infraction_types: ['Failed to Verify Identity'], call_tag_priority: medium, resolution_status: Follow-up Required, handling_time_minutes: 22, call_tag_issue resolved: True, customer_satisfaction_score: 3 | Dec. 30, 2025, 2:34 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2223 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2223 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Hazel, agent_mood: Calm, api_tag_queue: billing, call_category: Account Changes, api_tag_channel: chat, conversation_id: devdata-83-1767935377-1920, infraction_types: [], call_tag_priority: low, resolution_status: Resolved, handling_time_minutes: 24, call_tag_issue resolved: False, call_tag_satisfaction score: 3, customer_satisfaction_score: 3 | Jan. 9, 2026, 12:09 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2224 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2224 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Blue, agent_mood: Calm, call_category: Payment Processing, call_tag_queue: retention, api_tag_channel: chat, conversation_id: devdata-83-1767726453-2468, api_tag_language: en, api_tag_priority: medium, call_tag_channel: email, infraction_types: ['Inappropriate Language'], call_tag_priority: medium, resolution_status: Resolved, api_tag_issue_type: outage, handling_time_minutes: 6, call_tag_issue resolved: True, call_tag_satisfaction score: 1 | Jan. 6, 2026, 2:07 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2225 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2225 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Brown, account_id: 15699518, agent_mood: Calm, sale_closed: true, call_category: Complaint, conversation_id: devdata-83-1769552654-7045, api_tag_priority: urgent, call_tag_channel: email, infraction_types: ['Incomplete Documentation'], resolution_status: Resolved, call_tag_sentiment: neutral, api_tag_disposition: resolved, handling_time_minutes: 11, api_tag_hold_time_bucket: 0-1m, call_tag_satisfaction score: 1, customer_satisfaction_score: 5 | Jan. 27, 2026, 5:24 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2226 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2226 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Amber, agent_mood: Cheerful, call_category: Account Changes, call_tag_queue: sales, conversation_id: devdata-83-1768434600-6852, call_tag_channel: email, infraction_types: ['Inappropriate Language'], call_tag_priority: medium, resolution_status: Resolved, handling_time_minutes: 33, call_tag_issue resolved: True, call_tag_satisfaction score: 5 | Jan. 14, 2026, 6:50 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2227 | Conversation with Adam Fields | mainapp | qa result | Qaresult #2227 | herrerachristopher12114 | Reddy Solutions | Basic Product 1 | eye_color: Blue-Green, agent_mood: Helpful, call_category: Billing Inquiry, conversation_id: devdata-83-1769000545-9251, call_tag_channel: chat, infraction_types: [], resolution_status: Follow-up Required, handling_time_minutes: 37, call_tag_issue resolved: True | Jan. 21, 2026, 8:02 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 552 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #552 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Gray, account_id: 28313957, agent_mood: Enthusiastic, sale_closed: true, call_category: Complaint, call_tag_queue: retention, conversation_id: devdata-63-1767862504-4917, infraction_types: ['Inappropriate Language'], resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 24, call_tag_issue resolved: True, customer_satisfaction_score: 5 | Jan. 8, 2026, 3:55 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 553 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #553 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Amber, account_id: 88694639, agent_mood: Enthusiastic, sale_closed: true, call_category: Account Changes, call_tag_queue: retention, conversation_id: devdata-63-1768360761-5803, infraction_types: ['Missed Compliance Statement'], call_tag_priority: urgent, resolution_status: Follow-up Required, call_tag_sentiment: positive, handling_time_minutes: 36, call_tag_issue resolved: True, call_tag_satisfaction score: 1 | Jan. 13, 2026, 10:19 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 554 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #554 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Gray, account_id: 82732618, agent_mood: Helpful, sale_closed: true, call_category: Warranty Claim, call_tag_queue: retention, api_tag_channel: chat, conversation_id: devdata-63-1768917383-3335, api_tag_priority: low, infraction_types: ['Inappropriate Language', 'Incomplete Documentation'], resolution_status: Resolved, handling_time_minutes: 8, call_tag_satisfaction score: 5 | Jan. 20, 2026, 8:56 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 555 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #555 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Brown-Green, account_id: 40613499, agent_mood: Confident, sale_closed: true, call_category: Warranty Claim, call_tag_queue: tech_support, conversation_id: devdata-63-1769181381-7040, call_tag_channel: chat, infraction_types: [], call_tag_priority: urgent, resolution_status: Escalated, call_tag_sentiment: neutral, handling_time_minutes: 8, call_tag_satisfaction score: 4, customer_satisfaction_score: 5 | Jan. 23, 2026, 10:16 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 556 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #556 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Blue, agent_mood: Enthusiastic, call_category: Warranty Claim, conversation_id: devdata-63-1769134300-3372, api_tag_priority: low, call_tag_channel: email, infraction_types: ['Incorrect Disposition', 'Incomplete Documentation'], api_tag_sentiment: negative, resolution_status: Resolved, api_tag_disposition: escalated, api_tag_customer_tier: standard, handling_time_minutes: 15, call_tag_satisfaction score: 4, api_tag_first_call_resolution: false | Jan. 22, 2026, 9:11 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 557 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #557 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Hazel, account_id: 96950376, agent_mood: Energetic, sale_closed: true, call_category: Complaint, conversation_id: devdata-63-1767077231-5167, call_tag_channel: phone, infraction_types: ['Missed Introduction', 'Inappropriate Language'], call_tag_priority: urgent, resolution_status: Resolved, handling_time_minutes: 8, customer_satisfaction_score: 4 | Dec. 30, 2025, 1:47 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 558 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #558 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Amber, account_id: 96939104, agent_mood: Patient, sale_closed: true, call_category: Billing Inquiry, conversation_id: devdata-63-1768605381-7771, infraction_types: [], call_tag_priority: low, resolution_status: Resolved, handling_time_minutes: 19, call_tag_satisfaction score: 4, customer_satisfaction_score: 2 | Jan. 16, 2026, 6:16 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 559 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #559 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Gray, account_id: 47476483, agent_mood: Patient, sale_closed: true, api_tag_queue: retention, call_category: Cancellation Request, call_tag_queue: tech_support, conversation_id: devdata-63-1769070580-9716, api_tag_language: es, infraction_types: [], api_tag_sentiment: negative, resolution_status: Resolved, call_tag_sentiment: neutral, handling_time_minutes: 7, call_tag_issue resolved: False, call_tag_satisfaction score: 1, customer_satisfaction_score: 4, api_tag_first_call_resolution: true | Jan. 22, 2026, 3:29 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 560 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #560 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Brown-Green, account_id: 79250958, agent_mood: Focused, sale_closed: true, call_category: Cancellation Request, api_tag_channel: phone, conversation_id: devdata-63-1768239710-2820, call_tag_channel: email, infraction_types: ['Failed to Verify Identity', 'Poor Call Control'], call_tag_priority: low, resolution_status: Resolved, api_tag_issue_type: cancellation, api_tag_customer_tier: vip, handling_time_minutes: 32, api_tag_hold_time_bucket: 5m+, api_tag_first_call_resolution: false | Jan. 12, 2026, 12:41 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 561 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #561 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Green, agent_mood: Energetic, call_category: Sales, call_tag_queue: retention, api_tag_channel: chat, conversation_id: devdata-63-1769274976-7672, api_tag_language: es, call_tag_channel: email, infraction_types: ['Inappropriate Language'], resolution_status: Transferred, api_tag_customer_tier: standard, handling_time_minutes: 33, call_tag_satisfaction score: 3, customer_satisfaction_score: 3 | Jan. 24, 2026, 12:16 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 562 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #562 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Violet, account_id: 35345184, agent_mood: Professional, sale_closed: true, call_category: Warranty Claim, conversation_id: devdata-63-1767214173-3375, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 22, customer_satisfaction_score: 1 | Dec. 31, 2025, 3:49 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 563 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #563 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Blue-Green, agent_mood: Cheerful, call_category: Cancellation Request, conversation_id: devdata-63-1767650323-8863, call_tag_channel: chat, infraction_types: [], call_tag_priority: urgent, resolution_status: Resolved, handling_time_minutes: 36, call_tag_satisfaction score: 1 | Jan. 5, 2026, 4:58 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 564 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #564 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Violet, agent_mood: Enthusiastic, call_category: Warranty Claim, conversation_id: devdata-63-1768492092-8993, call_tag_channel: email, infraction_types: [], call_tag_priority: medium, resolution_status: Resolved, call_tag_sentiment: positive, handling_time_minutes: 10, call_tag_issue resolved: False, call_tag_satisfaction score: 3 | Jan. 15, 2026, 10:48 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 565 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #565 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Green, agent_mood: Relaxed, call_category: Technical Support, conversation_id: devdata-63-1768024690-9732, infraction_types: ['Failed to Verify Identity'], resolution_status: Resolved, handling_time_minutes: 31, call_tag_satisfaction score: 1, customer_satisfaction_score: 4 | Jan. 10, 2026, 12:58 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 566 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #566 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Green, agent_mood: Patient, call_category: Complaint, conversation_id: devdata-63-1769218740-8207, api_tag_priority: high, infraction_types: ['Failed to Follow Script'], resolution_status: Escalated, api_tag_disposition: callback_scheduled, api_tag_customer_tier: standard, handling_time_minutes: 30, customer_satisfaction_score: 4, api_tag_first_call_resolution: false | Jan. 23, 2026, 8:39 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 567 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #567 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Amber, agent_mood: Focused, api_tag_queue: sales, call_category: Cancellation Request, call_tag_queue: retention, conversation_id: devdata-63-1768240312-5269, api_tag_priority: urgent, infraction_types: [], call_tag_priority: high, resolution_status: Transferred, api_tag_issue_type: outage, call_tag_sentiment: positive, handling_time_minutes: 14, api_tag_hold_time_bucket: 1-3m, call_tag_satisfaction score: 3 | Jan. 12, 2026, 12:51 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 568 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #568 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Amber, agent_mood: Relaxed, call_category: Cancellation Request, conversation_id: devdata-63-1768118868-9283, api_tag_priority: low, infraction_types: ['Incomplete Documentation'], resolution_status: Escalated, handling_time_minutes: 36 | Jan. 11, 2026, 3:07 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 569 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #569 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Amber, account_id: 32234837, agent_mood: Cheerful, sale_closed: true, call_category: Sales, conversation_id: devdata-63-1767913414-3227, call_tag_channel: chat, infraction_types: [], resolution_status: Follow-up Required, handling_time_minutes: 26, call_tag_satisfaction score: 2, customer_satisfaction_score: 3 | Jan. 8, 2026, 6:03 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 570 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #570 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Blue-Green, account_id: 20813850, agent_mood: Focused, sale_closed: true, call_category: Complaint, conversation_id: devdata-63-1769573140-6110, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 5, customer_satisfaction_score: 3 | Jan. 27, 2026, 11:05 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 571 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #571 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Gray, agent_mood: Enthusiastic, call_category: Warranty Claim, call_tag_queue: sales, conversation_id: devdata-63-1768369186-4362, api_tag_priority: medium, call_tag_channel: chat, infraction_types: [], call_tag_priority: medium, resolution_status: Resolved, api_tag_issue_type: upgrade, call_tag_sentiment: neutral, handling_time_minutes: 9 | Jan. 14, 2026, 12:39 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 572 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #572 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Amber, agent_mood: Enthusiastic, call_category: Technical Support, api_tag_channel: phone, conversation_id: devdata-63-1768795845-4863, api_tag_priority: low, call_tag_channel: chat, infraction_types: [], api_tag_sentiment: positive, call_tag_priority: medium, resolution_status: Resolved, api_tag_issue_type: outage, handling_time_minutes: 28, call_tag_issue resolved: False, call_tag_satisfaction score: 5, api_tag_first_call_resolution: true | Jan. 18, 2026, 11:10 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 573 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #573 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Brown-Green, agent_mood: Energetic, call_category: General Information, call_tag_queue: retention, conversation_id: devdata-63-1768023244-8300, infraction_types: ['Missed Introduction', 'Excessive Hold Time'], call_tag_priority: medium, resolution_status: Transferred, api_tag_issue_type: billing, call_tag_sentiment: neutral, api_tag_disposition: resolved, api_tag_customer_tier: premium, handling_time_minutes: 18, call_tag_issue resolved: True, customer_satisfaction_score: 1 | Jan. 10, 2026, 12:34 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 574 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #574 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Black, agent_mood: Patient, call_category: Account Changes, conversation_id: devdata-63-1767235410-9099, call_tag_channel: phone, infraction_types: [], call_tag_priority: high, resolution_status: Resolved, handling_time_minutes: 38 | Dec. 31, 2025, 9:43 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 575 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #575 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Gray, agent_mood: Cheerful, call_category: Sales, call_tag_queue: billing, api_tag_channel: phone, conversation_id: devdata-63-1767710618-3287, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 45, customer_satisfaction_score: 2 | Jan. 6, 2026, 9:43 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 576 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #576 | francisbrandon65221 | Reddy Solutions | Basic Product 0 | eye_color: Hazel, account_id: 58078661, agent_mood: Energetic, sale_closed: true, call_category: Payment Processing, call_tag_queue: sales, conversation_id: devdata-63-1767836205-2392, infraction_types: [], call_tag_priority: medium, resolution_status: Resolved, handling_time_minutes: 27, call_tag_issue resolved: True | Jan. 7, 2026, 8:36 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2453 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2453 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Hazel, agent_mood: Relaxed, call_category: Service Activation, call_tag_queue: retention, conversation_id: devdata-63-1768449510-2528, call_tag_channel: chat, infraction_types: [], resolution_status: Escalated, handling_time_minutes: 5, call_tag_issue resolved: True | Jan. 14, 2026, 10:58 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2454 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2454 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Blue-Green, agent_mood: Calm, call_category: Billing Inquiry, conversation_id: devdata-63-1767623340-5189, infraction_types: [], resolution_status: Unresolved, call_tag_sentiment: negative, handling_time_minutes: 34, customer_satisfaction_score: 4 | Jan. 5, 2026, 9:29 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2455 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2455 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Amber, agent_mood: Patient, call_category: Payment Processing, conversation_id: devdata-63-1767429826-3979, infraction_types: [], resolution_status: Resolved, call_tag_sentiment: neutral, handling_time_minutes: 8, customer_satisfaction_score: 3 | Jan. 3, 2026, 3:43 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2456 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2456 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Hazel, account_id: 60680576, agent_mood: Confident, sale_closed: true, call_category: Billing Inquiry, call_tag_queue: sales, conversation_id: devdata-63-1767700983-8741, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 21 | Jan. 6, 2026, 7:03 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2457 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2457 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Brown-Green, agent_mood: Enthusiastic, call_category: Service Activation, conversation_id: devdata-63-1769370441-5812, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 23, customer_satisfaction_score: 5 | Jan. 25, 2026, 2:47 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2458 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2458 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Blue, agent_mood: Energetic, api_tag_queue: billing, call_category: Service Activation, conversation_id: devdata-63-1769372444-6100, api_tag_priority: high, infraction_types: ['Missed Upsell Opportunity'], resolution_status: Follow-up Required, api_tag_disposition: escalated, handling_time_minutes: 12, api_tag_hold_time_bucket: 1-3m, customer_satisfaction_score: 5, api_tag_first_call_resolution: false | Jan. 25, 2026, 3:20 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2459 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2459 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Green, agent_mood: Patient, call_category: Payment Processing, conversation_id: devdata-63-1768747641-6527, infraction_types: ['Failed to Verify Identity'], resolution_status: Resolved, handling_time_minutes: 8, call_tag_issue resolved: False, customer_satisfaction_score: 4 | Jan. 18, 2026, 9:47 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2460 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2460 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Brown, agent_mood: Energetic, api_tag_queue: tech_support, call_category: Technical Support, api_tag_channel: email, conversation_id: devdata-63-1769103037-4081, infraction_types: [], resolution_status: Follow-up Required, handling_time_minutes: 14, customer_satisfaction_score: 4 | Jan. 22, 2026, 12:30 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2461 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2461 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Brown-Green, account_id: 68105754, agent_mood: Cheerful, sale_closed: true, call_category: Technical Support, call_tag_queue: billing, conversation_id: devdata-63-1769456893-8346, call_tag_channel: phone, infraction_types: ['Excessive Hold Time'], call_tag_priority: low, resolution_status: Escalated, handling_time_minutes: 35, call_tag_issue resolved: True, call_tag_satisfaction score: 3, customer_satisfaction_score: 5 | Jan. 26, 2026, 2:48 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2462 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2462 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Violet, agent_mood: Patient, call_category: Technical Support, call_tag_queue: billing, conversation_id: devdata-63-1769356000-7609, call_tag_channel: phone, infraction_types: [], call_tag_priority: high, resolution_status: Follow-up Required, call_tag_sentiment: negative, handling_time_minutes: 15, call_tag_satisfaction score: 3, customer_satisfaction_score: 3 | Jan. 25, 2026, 10:46 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2463 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2463 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Gray, agent_mood: Calm, call_category: Complaint, call_tag_queue: retention, conversation_id: devdata-63-1769162443-8079, infraction_types: [], resolution_status: Transferred, api_tag_issue_type: refund, api_tag_disposition: abandoned, handling_time_minutes: 14, call_tag_issue resolved: False, api_tag_hold_time_bucket: 3-5m, customer_satisfaction_score: 3 | Jan. 23, 2026, 5 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2464 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2464 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Violet, account_id: 34147824, agent_mood: Patient, sale_closed: true, call_category: Cancellation Request, conversation_id: devdata-63-1767268322-5197, call_tag_channel: email, infraction_types: [], call_tag_priority: high, resolution_status: Resolved, call_tag_sentiment: positive, handling_time_minutes: 26, call_tag_satisfaction score: 5 | Jan. 1, 2026, 6:52 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2465 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2465 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Violet, agent_mood: Professional, call_category: Cancellation Request, call_tag_queue: sales, conversation_id: devdata-63-1769036260-9351, call_tag_channel: chat, infraction_types: [], call_tag_priority: medium, resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 38, call_tag_satisfaction score: 5, customer_satisfaction_score: 4 | Jan. 21, 2026, 5:57 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2466 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2466 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Brown-Green, agent_mood: Professional, call_category: Warranty Claim, conversation_id: devdata-63-1767137523-2392, api_tag_priority: low, call_tag_channel: phone, infraction_types: [], resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 23, call_tag_issue resolved: False, call_tag_satisfaction score: 5, customer_satisfaction_score: 4 | Dec. 30, 2025, 6:32 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2467 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2467 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Blue-Green, agent_mood: Professional, call_category: Warranty Claim, conversation_id: devdata-63-1767332798-7854, infraction_types: ['Poor Call Control'], resolution_status: Resolved, handling_time_minutes: 30 | Jan. 2, 2026, 12:46 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2468 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2468 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Violet, account_id: 84528027, agent_mood: Calm, sale_closed: true, call_category: Technical Support, call_tag_queue: billing, api_tag_channel: chat, conversation_id: devdata-63-1768432864-5874, call_tag_channel: phone, infraction_types: ['Missed Upsell Opportunity'], resolution_status: Follow-up Required, api_tag_issue_type: refund, call_tag_sentiment: negative, api_tag_disposition: abandoned, handling_time_minutes: 28, api_tag_hold_time_bucket: 1-3m, api_tag_first_call_resolution: false | Jan. 14, 2026, 6:21 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2469 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2469 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Blue-Green, agent_mood: Focused, call_category: Payment Processing, conversation_id: devdata-63-1767167579-4297, call_tag_channel: chat, infraction_types: ['Incomplete Documentation', 'Poor Call Control', 'Missed Compliance Statement'], call_tag_priority: urgent, resolution_status: Escalated, handling_time_minutes: 15, call_tag_satisfaction score: 2, customer_satisfaction_score: 1 | Dec. 31, 2025, 2:52 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2470 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2470 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Hazel, agent_mood: Professional, call_category: Payment Processing, call_tag_queue: tech_support, conversation_id: devdata-63-1767667128-6016, infraction_types: ['Incorrect Disposition', 'Incomplete Documentation', 'Missed Compliance Statement'], call_tag_priority: medium, resolution_status: Transferred, handling_time_minutes: 40, call_tag_issue resolved: False, call_tag_satisfaction score: 4, customer_satisfaction_score: 1 | Jan. 5, 2026, 9:38 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2471 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2471 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Gray, account_id: 54230641, agent_mood: Confident, sale_closed: true, call_category: Service Activation, conversation_id: devdata-63-1767454972-8903, call_tag_channel: email, infraction_types: [], call_tag_priority: urgent, resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 20, call_tag_issue resolved: True, call_tag_satisfaction score: 4 | Jan. 3, 2026, 10:42 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2472 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2472 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Green, agent_mood: Relaxed, call_category: Billing Inquiry, call_tag_queue: billing, conversation_id: devdata-63-1768958920-3719, infraction_types: ['Failed to Verify Identity'], resolution_status: Escalated, call_tag_sentiment: positive, handling_time_minutes: 4, call_tag_issue resolved: True, call_tag_satisfaction score: 4, customer_satisfaction_score: 4 | Jan. 20, 2026, 8:28 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2473 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2473 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Blue, agent_mood: Energetic, call_category: Complaint, call_tag_queue: billing, conversation_id: devdata-63-1767186184-3120, infraction_types: ['Poor Call Control'], call_tag_priority: urgent, resolution_status: Resolved, call_tag_sentiment: positive, handling_time_minutes: 33, call_tag_satisfaction score: 3 | Dec. 31, 2025, 8:03 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2474 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2474 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Gray, account_id: 94413983, agent_mood: Calm, sale_closed: true, api_tag_queue: billing, call_category: Technical Support, conversation_id: devdata-63-1767341912-6746, api_tag_language: en, infraction_types: ['Missed Compliance Statement'], api_tag_sentiment: negative, resolution_status: Resolved, call_tag_sentiment: negative, api_tag_customer_tier: vip, handling_time_minutes: 17, api_tag_hold_time_bucket: 0-1m | Jan. 2, 2026, 3:18 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2475 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2475 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Violet, agent_mood: Relaxed, call_category: Complaint, conversation_id: devdata-63-1769421841-6101, infraction_types: [], call_tag_priority: low, resolution_status: Resolved, call_tag_sentiment: positive, api_tag_disposition: abandoned, handling_time_minutes: 32, call_tag_issue resolved: True, call_tag_satisfaction score: 2, customer_satisfaction_score: 3 | Jan. 26, 2026, 5:04 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2476 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2476 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Blue-Green, agent_mood: Energetic, call_category: Service Activation, call_tag_queue: sales, api_tag_channel: email, conversation_id: devdata-63-1768524166-8762, call_tag_channel: chat, infraction_types: ['Inappropriate Language'], call_tag_priority: medium, resolution_status: Resolved, handling_time_minutes: 22, call_tag_issue resolved: False, call_tag_satisfaction score: 3, customer_satisfaction_score: 2 | Jan. 15, 2026, 7:42 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2477 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2477 | francisbrandon65221 | Reddy Solutions | Basic Product 1 | eye_color: Hazel, account_id: 75455653, agent_mood: Patient, sale_closed: true, call_category: Account Changes, conversation_id: devdata-63-1768664008-5300, api_tag_priority: high, infraction_types: [], resolution_status: Resolved, api_tag_issue_type: cancellation, api_tag_disposition: resolved, handling_time_minutes: 14, api_tag_hold_time_bucket: 1-3m, customer_satisfaction_score: 3 | Jan. 17, 2026, 10:33 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2804 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2804 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Amber, account_id: 21513195, agent_mood: Confident, sale_closed: true, call_category: Technical Support, call_tag_queue: sales, conversation_id: devdata-63-1769153908-8343, api_tag_language: en, infraction_types: [], api_tag_sentiment: neutral, resolution_status: Unresolved, call_tag_sentiment: neutral, api_tag_customer_tier: premium, handling_time_minutes: 26, call_tag_issue resolved: False, call_tag_satisfaction score: 2 | Jan. 23, 2026, 2:38 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2805 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2805 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Green, agent_mood: Calm, call_category: Billing Inquiry, conversation_id: devdata-63-1768632955-4367, infraction_types: [], resolution_status: Follow-up Required, handling_time_minutes: 28, customer_satisfaction_score: 2 | Jan. 17, 2026, 1:55 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2806 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2806 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Green, account_id: 76435250, agent_mood: Focused, sale_closed: true, call_category: Cancellation Request, conversation_id: devdata-63-1767534867-1436, call_tag_channel: chat, infraction_types: [], resolution_status: Follow-up Required, handling_time_minutes: 39, call_tag_issue resolved: False, call_tag_satisfaction score: 4, customer_satisfaction_score: 1 | Jan. 4, 2026, 8:54 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2807 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2807 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, agent_mood: Energetic, call_category: Account Changes, call_tag_queue: tech_support, conversation_id: devdata-63-1768058194-8171, infraction_types: [], resolution_status: Escalated, api_tag_disposition: resolved, handling_time_minutes: 26, api_tag_hold_time_bucket: 5m+, customer_satisfaction_score: 2, api_tag_first_call_resolution: false | Jan. 10, 2026, 10:16 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2808 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2808 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Brown, account_id: 52723553, agent_mood: Helpful, sale_closed: true, call_category: General Information, conversation_id: devdata-63-1767057920-4762, call_tag_channel: chat, infraction_types: ['Poor Call Control', 'Incorrect Disposition'], call_tag_priority: medium, resolution_status: Escalated, call_tag_sentiment: neutral, handling_time_minutes: 45 | Dec. 29, 2025, 8:25 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2809 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2809 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Blue, account_id: 66120049, agent_mood: Calm, sale_closed: true, call_category: Warranty Claim, call_tag_queue: sales, conversation_id: devdata-63-1768174805-7706, call_tag_channel: email, infraction_types: ['Missed Upsell Opportunity'], call_tag_priority: high, resolution_status: Unresolved, call_tag_sentiment: neutral, handling_time_minutes: 13, call_tag_issue resolved: False | Jan. 11, 2026, 6:40 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2810 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2810 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, agent_mood: Focused, call_category: Complaint, conversation_id: devdata-63-1769189996-5335, infraction_types: [], resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 4, customer_satisfaction_score: 4 | Jan. 23, 2026, 12:39 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2811 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2811 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, agent_mood: Enthusiastic, api_tag_queue: tech_support, call_category: Payment Processing, call_tag_queue: retention, conversation_id: devdata-63-1769453005-4911, api_tag_language: fr, api_tag_priority: urgent, infraction_types: [], call_tag_priority: high, resolution_status: Resolved, handling_time_minutes: 11, call_tag_satisfaction score: 4, customer_satisfaction_score: 3, api_tag_first_call_resolution: false | Jan. 26, 2026, 1:43 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2812 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2812 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, agent_mood: Enthusiastic, call_category: Complaint, call_tag_queue: tech_support, api_tag_channel: email, conversation_id: devdata-63-1769037635-6940, infraction_types: [], call_tag_priority: high, resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 41, api_tag_hold_time_bucket: 5m+, customer_satisfaction_score: 4 | Jan. 21, 2026, 6:20 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2813 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2813 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Hazel, agent_mood: Professional, api_tag_queue: tech_support, call_category: Service Activation, conversation_id: devdata-63-1769431444-9015, api_tag_language: es, api_tag_priority: high, infraction_types: [], api_tag_sentiment: negative, resolution_status: Resolved, handling_time_minutes: 37, customer_satisfaction_score: 5 | Jan. 26, 2026, 7:44 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2814 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2814 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Brown, account_id: 81164437, agent_mood: Cheerful, sale_closed: true, call_category: Cancellation Request, conversation_id: devdata-63-1767734279-8321, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 35, customer_satisfaction_score: 5 | Jan. 6, 2026, 4:17 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2815 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2815 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, account_id: 99576905, agent_mood: Calm, sale_closed: true, call_category: Warranty Claim, call_tag_queue: sales, api_tag_channel: email, conversation_id: devdata-63-1767683422-1891, call_tag_channel: email, infraction_types: ['Inappropriate Language', 'Incomplete Documentation', 'Incorrect Disposition'], api_tag_sentiment: neutral, resolution_status: Resolved, api_tag_customer_tier: vip, handling_time_minutes: 38, call_tag_issue resolved: True, call_tag_satisfaction score: 5, customer_satisfaction_score: 5 | Jan. 6, 2026, 2:10 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2816 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2816 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Blue, agent_mood: Patient, call_category: General Information, call_tag_queue: billing, conversation_id: devdata-63-1767647327-4494, api_tag_priority: urgent, call_tag_channel: chat, infraction_types: [], call_tag_priority: urgent, resolution_status: Resolved, call_tag_sentiment: negative, handling_time_minutes: 37, call_tag_satisfaction score: 3, customer_satisfaction_score: 1 | Jan. 5, 2026, 4:08 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2817 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2817 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, agent_mood: Relaxed, call_category: General Information, conversation_id: devdata-63-1769359233-5984, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 27, customer_satisfaction_score: 5 | Jan. 25, 2026, 11:40 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2818 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2818 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, agent_mood: Focused, call_category: Account Changes, call_tag_queue: billing, conversation_id: devdata-63-1767956794-3779, infraction_types: [], call_tag_priority: high, resolution_status: Resolved, call_tag_sentiment: neutral, handling_time_minutes: 44, call_tag_satisfaction score: 5, customer_satisfaction_score: 5 | Jan. 9, 2026, 6:06 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2819 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2819 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Brown, agent_mood: Relaxed, call_category: Technical Support, conversation_id: devdata-63-1767489434-3043, api_tag_priority: urgent, infraction_types: [], api_tag_sentiment: neutral, resolution_status: Resolved, call_tag_sentiment: positive, api_tag_disposition: escalated, handling_time_minutes: 38 | Jan. 3, 2026, 8:17 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2820 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2820 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, account_id: 50973875, agent_mood: Helpful, sale_closed: true, api_tag_queue: tech_support, call_category: Billing Inquiry, conversation_id: devdata-63-1768100214-3587, infraction_types: [], resolution_status: Follow-up Required, api_tag_issue_type: outage, api_tag_customer_tier: vip, handling_time_minutes: 44, call_tag_satisfaction score: 2, customer_satisfaction_score: 5 | Jan. 10, 2026, 9:56 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2821 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2821 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Brown-Green, agent_mood: Relaxed, call_category: Service Activation, conversation_id: devdata-63-1769026197-3162, call_tag_channel: phone, infraction_types: [], resolution_status: Escalated, handling_time_minutes: 4, customer_satisfaction_score: 3 | Jan. 21, 2026, 3:09 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2822 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2822 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Blue, agent_mood: Enthusiastic, api_tag_queue: billing, call_category: Sales, conversation_id: devdata-63-1768395334-4320, call_tag_channel: email, infraction_types: ['Missed Upsell Opportunity', 'Incomplete Documentation'], call_tag_priority: high, resolution_status: Follow-up Required, call_tag_sentiment: negative, api_tag_disposition: callback_scheduled, api_tag_customer_tier: vip, handling_time_minutes: 44, customer_satisfaction_score: 4 | Jan. 14, 2026, 7:55 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2823 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2823 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, account_id: 65031997, agent_mood: Calm, sale_closed: true, call_category: Account Changes, api_tag_channel: email, conversation_id: devdata-63-1767839486-7168, api_tag_language: fr, infraction_types: ['Failed to Verify Identity'], call_tag_priority: high, resolution_status: Resolved, api_tag_disposition: resolved, handling_time_minutes: 34, customer_satisfaction_score: 1 | Jan. 7, 2026, 9:31 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2824 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2824 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Gray, account_id: 10815689, agent_mood: Relaxed, sale_closed: true, call_category: Sales, conversation_id: devdata-63-1767148664-4446, call_tag_channel: email, infraction_types: ['Incomplete Documentation'], resolution_status: Resolved, handling_time_minutes: 34, customer_satisfaction_score: 1 | Dec. 30, 2025, 9:37 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2825 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2825 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Gray, agent_mood: Energetic, call_category: Billing Inquiry, call_tag_queue: billing, conversation_id: devdata-63-1768309188-3225, infraction_types: [], resolution_status: Resolved, call_tag_sentiment: neutral, handling_time_minutes: 28, customer_satisfaction_score: 4 | Jan. 13, 2026, 7:59 a.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2826 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2826 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Amber, agent_mood: Professional, call_category: Complaint, conversation_id: devdata-63-1768105195-6222, infraction_types: [], resolution_status: Resolved, handling_time_minutes: 9, customer_satisfaction_score: 3 | Jan. 10, 2026, 11:19 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2827 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2827 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Violet, account_id: 78969674, agent_mood: Patient, sale_closed: true, call_category: Account Changes, conversation_id: devdata-63-1768172612-5306, call_tag_channel: phone, infraction_types: ['Failed to Follow Script'], resolution_status: Follow-up Required, handling_time_minutes: 39 | Jan. 11, 2026, 6:03 p.m. | Jan. 29, 2026, 5:16 p.m. |
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| Conversation 2828 | Conversation with Alex Alexander | mainapp | qa result | Qaresult #2828 | francisbrandon65221 | Reddy Solutions | Basic Product 2 | eye_color: Brown, agent_mood: Confident, call_category: Service Activation, conversation_id: devdata-63-1769350203-5235, infraction_types: ['Incomplete Documentation'], resolution_status: Escalated, call_tag_sentiment: neutral, handling_time_minutes: 16, customer_satisfaction_score: 4 | Jan. 25, 2026, 9:10 a.m. | Jan. 29, 2026, 5:16 p.m. |
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