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Ask Reddy Guide - Basic Product 0knowledge/4/1/ask_reddy_guide_basic_product_0.md# Ask Reddy Guide - Basic Product 0 ## Introduction Ask Reddy is an AI-powered assistant designed to help agents provide better customer service. This guide covers how to use Ask Reddy effectively with Basic Product 0. ## Key Features ### 1. Real-time Assistance - Get instant answers to customer questions - Access product information quickly - Receive suggested responses ### 2. Knowledge Base Integration - Search through company documentation - Access up-to-date product details - Find troubleshooting guides ### 3. Smart Suggestions - Context-aware recommendations - Previous interaction history - Best practice guidelines ## Getting Started 1. **Accessing Ask Reddy** - Click the Ask Reddy button in your agent interface - Use the keyboard shortcut Ctrl+Shift+R - Voice activation: Say "Hey Reddy" 2. **Asking Questions** - Type or speak your question naturally - Be specific about the customer's issue - Include relevant context 3. **Using Responses** - Review suggested responses before using - Customize for your customer's needs - Verify technical details when needed ## Best Practices - Always verify critical information - Personalize responses for each customer - Use Ask Reddy as a tool, not a replacement for judgment - Report any incorrect information to your supervisor ## Common Use Cases for Basic Product 0 1. **Billing Inquiries** - Payment processing issues - Invoice explanations - Refund policies 2. **Technical Support** - Troubleshooting steps - Feature explanations - Integration guides 3. **Account Management** - Profile updates - Subscription changes - Access permissions ## Tips for Success - Keep questions concise and clear - Use product-specific terminology - Check for recent updates regularly - Provide feedback on response quality --- *Last updated: January 29, 2026* admin (Admin)Jan. 29, 2026, 5:15 p.m.
Ask Reddy FAQknowledge/4/2/ask_reddy_faq.md# Ask Reddy FAQ ## General Questions ### What is Ask Reddy? Ask Reddy is an AI-powered assistant integrated into your agent workspace. It provides real-time support, answers questions, and helps you deliver better customer service. ### How do I access Ask Reddy? You can access Ask Reddy through: - The Ask Reddy button in your toolbar - Keyboard shortcut: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) - Voice command: "Hey Reddy" (if enabled) ### Is Ask Reddy always available? Yes, Ask Reddy is available 24/7 during your active sessions. It works in real-time alongside your customer interactions. ## Using Ask Reddy ### What types of questions can I ask? You can ask about: - Product features and specifications - Troubleshooting steps - Company policies and procedures - Billing and account information - Technical documentation - Best practices for customer service ### How accurate is Ask Reddy? Ask Reddy is trained on the latest company documentation and maintains high accuracy. However, always verify critical information, especially for: - Pricing and promotions - Legal or compliance matters - Complex technical issues ### Can Ask Reddy handle multiple languages? Currently, Ask Reddy supports English. Additional language support is planned for future releases. ## Best Practices ### How should I phrase my questions? - Be specific and include context - Use complete sentences when possible - Include relevant customer details - Mention the specific product or service **Good example:** "Customer has Basic Product 0 and can't access their dashboard after the recent update" **Poor example:** "Dashboard broken" ### Can I copy and paste Ask Reddy's responses? Yes, but remember to: - Review and personalize the response - Ensure it matches your customer's specific situation - Maintain your conversational tone ### Should I tell customers I'm using Ask Reddy? This is not necessary. Ask Reddy is a tool to help you provide better service, similar to your other support resources. ## Troubleshooting ### Ask Reddy is not responding 1. Check your internet connection 2. Refresh your browser 3. Clear your cache and cookies 4. Contact IT support if the issue persists ### Responses seem outdated - Click the refresh icon to get the latest information - Report outdated content through the feedback option - Check the "Last Updated" timestamp on documents ### Ask Reddy gave an incorrect answer 1. Don't use the incorrect information 2. Report it using the feedback button 3. Find the correct information through standard channels 4. Your feedback helps improve Ask Reddy ## Privacy and Security ### Is my conversation with Ask Reddy private? Yes, your interactions with Ask Reddy are: - Encrypted in transit - Not shared with other agents - Used only for quality improvement (anonymized) - Compliant with company privacy policies ### Can Ask Reddy access customer data? Ask Reddy can only access: - Public knowledge base articles - Product documentation - General company policies - Information you explicitly provide in your question ## Advanced Features ### Contextual Awareness Ask Reddy remembers the context of your current conversation, allowing for follow-up questions without repeating information. ### Quick Actions Use these commands for faster access: - `/search [term]` - Quick knowledge base search - `/policy [topic]` - Find specific policies - `/troubleshoot [issue]` - Get troubleshooting steps ### Integration with Other Tools Ask Reddy integrates with: - CRM systems for customer history - Ticket management for case details - Knowledge base for documentation --- *For additional support, contact the Ask Reddy team at askreddy-support@company.com* *Version 1.0 - Last updated: January 29, 2026* admin (Admin)Jan. 29, 2026, 5:15 p.m.
Ask Reddy Quick Start Guideknowledge/4/3/ask_reddy_quickstart.md# Ask Reddy Quick Start Guide ## πŸš€ Get Started in 5 Minutes ### Step 1: Access Ask Reddy ![Ask Reddy Button](ask-reddy-button.png) Click the Ask Reddy icon in your toolbar or press **Ctrl+Shift+R** ### Step 2: Ask Your First Question Type a question in natural language: - "How do I process a refund for Basic Product 0?" - "What are the troubleshooting steps for connection issues?" - "Show me the pricing for premium features" ### Step 3: Review the Response - Read through the suggested answer - Click on source links for more details - Edit the response to match your style ### Step 4: Use with Customers - Copy relevant portions - Personalize for your customer - Add any specific details ## πŸ’‘ Pro Tips ### Use Specific Keywords Instead of: "billing help" Try: "Basic Product 0 monthly billing cycle explanation" ### Include Context Instead of: "refund policy" Try: "refund policy for Basic Product 0 annual subscription canceled within 30 days" ### Follow Up Questions Ask Reddy remembers your conversation context: 1. "What's the refund policy?" 2. "How long does it take?" 3. "What documents are needed?" ## πŸ”₯ Most Common Questions 1. **Billing & Payments** - "How to update payment method for [product]" - "Explain prorated charges for [subscription type]" 2. **Technical Issues** - "Troubleshoot login problems for [product]" - "Reset password process for [account type]" 3. **Account Management** - "Upgrade from basic to premium [product]" - "Add user to team account" ## ⚑ Keyboard Shortcuts | Action | Windows | Mac | |--------|---------|-----| | Open Ask Reddy | Ctrl+Shift+R | Cmd+Shift+R | | Search | Ctrl+K | Cmd+K | | Clear | Ctrl+L | Cmd+L | | History | Ctrl+H | Cmd+H | ## πŸ“Š Response Quality Rate responses to help improve Ask Reddy: - πŸ‘ Helpful - Used the response - πŸ‘Ž Not helpful - Needed different information - 🚫 Incorrect - Information was wrong ## πŸ†˜ Need Help? - **Technical Issues:** Contact IT Support - **Feedback:** Use the feedback button in Ask Reddy - **Training:** Available in Learning Portal - **Updates:** Check #ask-reddy Slack channel --- *Start using Ask Reddy now and handle customer queries 50% faster!* admin (Admin)Jan. 29, 2026, 5:15 p.m.
Ask Reddy Guide - Basic Product 1knowledge/4/4/ask_reddy_guide_basic_product_1.md# Ask Reddy Guide - Basic Product 1 ## Introduction Ask Reddy is an AI-powered assistant designed to help agents provide better customer service. This guide covers how to use Ask Reddy effectively with Basic Product 1. ## Key Features ### 1. Real-time Assistance - Get instant answers to customer questions - Access product information quickly - Receive suggested responses ### 2. Knowledge Base Integration - Search through company documentation - Access up-to-date product details - Find troubleshooting guides ### 3. Smart Suggestions - Context-aware recommendations - Previous interaction history - Best practice guidelines ## Getting Started 1. **Accessing Ask Reddy** - Click the Ask Reddy button in your agent interface - Use the keyboard shortcut Ctrl+Shift+R - Voice activation: Say "Hey Reddy" 2. **Asking Questions** - Type or speak your question naturally - Be specific about the customer's issue - Include relevant context 3. **Using Responses** - Review suggested responses before using - Customize for your customer's needs - Verify technical details when needed ## Best Practices - Always verify critical information - Personalize responses for each customer - Use Ask Reddy as a tool, not a replacement for judgment - Report any incorrect information to your supervisor ## Common Use Cases for Basic Product 1 1. **Billing Inquiries** - Payment processing issues - Invoice explanations - Refund policies 2. **Technical Support** - Troubleshooting steps - Feature explanations - Integration guides 3. **Account Management** - Profile updates - Subscription changes - Access permissions ## Tips for Success - Keep questions concise and clear - Use product-specific terminology - Check for recent updates regularly - Provide feedback on response quality --- *Last updated: January 29, 2026* admin (Admin)Jan. 29, 2026, 5:15 p.m.
Ask Reddy Guide - Basic Product 2knowledge/4/5/ask_reddy_guide_basic_product_2.md# Ask Reddy Guide - Basic Product 2 ## Introduction Ask Reddy is an AI-powered assistant designed to help agents provide better customer service. This guide covers how to use Ask Reddy effectively with Basic Product 2. ## Key Features ### 1. Real-time Assistance - Get instant answers to customer questions - Access product information quickly - Receive suggested responses ### 2. Knowledge Base Integration - Search through company documentation - Access up-to-date product details - Find troubleshooting guides ### 3. Smart Suggestions - Context-aware recommendations - Previous interaction history - Best practice guidelines ## Getting Started 1. **Accessing Ask Reddy** - Click the Ask Reddy button in your agent interface - Use the keyboard shortcut Ctrl+Shift+R - Voice activation: Say "Hey Reddy" 2. **Asking Questions** - Type or speak your question naturally - Be specific about the customer's issue - Include relevant context 3. **Using Responses** - Review suggested responses before using - Customize for your customer's needs - Verify technical details when needed ## Best Practices - Always verify critical information - Personalize responses for each customer - Use Ask Reddy as a tool, not a replacement for judgment - Report any incorrect information to your supervisor ## Common Use Cases for Basic Product 2 1. **Billing Inquiries** - Payment processing issues - Invoice explanations - Refund policies 2. **Technical Support** - Troubleshooting steps - Feature explanations - Integration guides 3. **Account Management** - Profile updates - Subscription changes - Access permissions ## Tips for Success - Keep questions concise and clear - Use product-specific terminology - Check for recent updates regularly - Provide feedback on response quality --- *Last updated: January 29, 2026* admin (Admin)Jan. 29, 2026, 5:15 p.m.

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