| ExternalQaItemScore object (54651) | Scoring discrepancy - should be higher |  | 5.0 | Jan. 16, 2026, 4:28 p.m. |
|---|
| ExternalQaItemScore object (54647) | Disagreement with scoring methodology |  | 4.0 | Jan. 28, 2026, 3:32 a.m. |
|---|
| ExternalQaItemScore object (54634) | Process issue - call was not fully reviewed | | 4.0 | Feb. 19, 2026, 9:24 a.m. |
|---|
| ExternalQaItemScore object (54617) | Disagreement with scoring methodology | | 5.0 | Feb. 17, 2026, 5:41 p.m. |
|---|
| ExternalQaItemScore object (54609) | This score seems too harsh | | 4.0 | Feb. 8, 2026, 2:25 a.m. |
|---|
| ExternalQaItemScore object (54592) | This score seems too harsh | | 1.0 | Jan. 27, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54558) | Scoring discrepancy - should be higher | | 3.0 | Feb. 20, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54487) | This score seems too harsh | | 1.0 | Feb. 1, 2026, 3:55 p.m. |
|---|
| ExternalQaItemScore object (54475) | Agent did better than score indicates | | 5.0 | Jan. 19, 2026, 1:43 a.m. |
|---|
| ExternalQaItemScore object (54457) | This score seems too harsh | | 1.0 | Jan. 20, 2026, 7:48 a.m. |
|---|
| ExternalQaItemScore object (54446) | Disagreement with scoring methodology | | 2.0 | Jan. 18, 2026, 3:08 p.m. |
|---|
| ExternalQaItemScore object (54434) | Scoring discrepancy - should be higher | | 4.0 | Jan. 8, 2026, 11:06 a.m. |
|---|
| ExternalQaItemScore object (54433) | Process issue - call was not fully reviewed | | 2.0 | Jan. 7, 2026, 3:19 a.m. |
|---|
| ExternalQaItemScore object (54432) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 3, 2026, 5:22 p.m. |
|---|
| ExternalQaItemScore object (54396) | Disagreement with scoring methodology | | 3.0 | Jan. 13, 2026, 10:35 a.m. |
|---|
| ExternalQaItemScore object (54370) | This score seems too harsh | | 5.0 | Jan. 31, 2026, 6:22 p.m. |
|---|
| ExternalQaItemScore object (54363) | Disagreement with scoring methodology | | 2.0 | Feb. 5, 2026, 12:19 a.m. |
|---|
| ExternalQaItemScore object (54358) | Disagreement with scoring methodology | | 3.0 | Feb. 7, 2026, 7:46 p.m. |
|---|
| ExternalQaItemScore object (54348) | Scoring discrepancy - should be higher | | 5.0 | Feb. 10, 2026, 7:26 p.m. |
|---|
| ExternalQaItemScore object (54343) | Disagreement with scoring methodology | | 3.0 | Jan. 19, 2026, 5:19 a.m. |
|---|
| ExternalQaItemScore object (54336) | Agent did better than score indicates | | 2.0 | Jan. 30, 2026, 5:43 p.m. |
|---|
| ExternalQaItemScore object (54329) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 24, 2026, 9:43 a.m. |
|---|
| ExternalQaItemScore object (54326) | Scoring discrepancy - should be higher | | 5.0 | Jan. 27, 2026, 9:44 p.m. |
|---|
| ExternalQaItemScore object (54317) | Scoring discrepancy - should be higher | | 3.0 | Feb. 4, 2026, 11:55 a.m. |
|---|
| ExternalQaItemScore object (54309) | Disagreement with scoring methodology | | 4.0 | Jan. 21, 2026, 5:06 p.m. |
|---|
| ExternalQaItemScore object (54301) | Process issue - call was not fully reviewed | | 1.0 | Feb. 3, 2026, 1:45 a.m. |
|---|
| ExternalQaItemScore object (54294) | Agent did better than score indicates | | 2.0 | Feb. 1, 2026, 10:16 p.m. |
|---|
| ExternalQaItemScore object (54289) | Scoring discrepancy - should be higher | | 5.0 | Jan. 29, 2026, 1:55 a.m. |
|---|
| ExternalQaItemScore object (54282) | Agent did better than score indicates | | 1.0 | Jan. 29, 2026, 7:03 a.m. |
|---|
| ExternalQaItemScore object (54272) | Agent did better than score indicates | | 4.0 | Feb. 13, 2026, 10:15 a.m. |
|---|
| ExternalQaItemScore object (54266) | This score seems too harsh | | 5.0 | Jan. 11, 2026, 12:29 a.m. |
|---|
| ExternalQaItemScore object (54249) | Process issue - call was not fully reviewed | | 5.0 | Jan. 15, 2026, 12:38 a.m. |
|---|
| ExternalQaItemScore object (54245) | Process issue - call was not fully reviewed | | 2.0 | Jan. 24, 2026, 1 p.m. |
|---|
| ExternalQaItemScore object (54244) | Process issue - call was not fully reviewed | | 3.0 | Feb. 1, 2026, 1:04 p.m. |
|---|
| ExternalQaItemScore object (54216) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 27, 2026, 1:27 p.m. |
|---|
| ExternalQaItemScore object (54205) | This score seems too harsh | | 3.0 | Feb. 10, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54200) | This score seems too harsh | | 3.0 | Feb. 16, 2026, 5:52 a.m. |
|---|
| ExternalQaItemScore object (54199) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 21, 2026, 7:32 a.m. |
|---|
| ExternalQaItemScore object (54196) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 9, 2026, 3:50 a.m. |
|---|
| ExternalQaItemScore object (54182) | Disagreement with scoring methodology | | 1.0 | Jan. 27, 2026, 12:03 a.m. |
|---|
| ExternalQaItemScore object (54173) | Process issue - call was not fully reviewed | | 2.0 | Jan. 17, 2026, 3:19 a.m. |
|---|
| ExternalQaItemScore object (54166) | Disagreement with scoring methodology | | 3.0 | Feb. 4, 2026, 3:26 a.m. |
|---|
| ExternalQaItemScore object (54164) | Agent did better than score indicates | | 4.0 | Feb. 17, 2026, 5:48 a.m. |
|---|
| ExternalQaItemScore object (54163) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 15, 2026, 3:36 a.m. |
|---|
| ExternalQaItemScore object (54161) | This score seems too harsh | | 4.0 | Jan. 30, 2026, 8:31 p.m. |
|---|
| ExternalQaItemScore object (54159) | This score seems too harsh | | 4.0 | Jan. 25, 2026, 10:47 a.m. |
|---|
| ExternalQaItemScore object (54154) | Disagreement with scoring methodology | | 2.0 | Jan. 22, 2026, 8:05 a.m. |
|---|
| ExternalQaItemScore object (54140) | Disagreement with scoring methodology | | 2.0 | Jan. 24, 2026, 6:39 p.m. |
|---|
| ExternalQaItemScore object (54124) | Agent did better than score indicates | | 1.0 | Jan. 13, 2026, 7:20 a.m. |
|---|
| ExternalQaItemScore object (54113) | Agent did better than score indicates | | 4.0 | Feb. 16, 2026, 3:28 p.m. |
|---|
| ExternalQaItemScore object (54111) | Process issue - call was not fully reviewed | | 3.0 | Feb. 7, 2026, 10:19 a.m. |
|---|
| ExternalQaItemScore object (54108) | Agent did better than score indicates | | 5.0 | Jan. 29, 2026, 4:37 p.m. |
|---|
| ExternalQaItemScore object (54106) | Process issue - call was not fully reviewed | | 4.0 | Feb. 9, 2026, 6:36 a.m. |
|---|
| ExternalQaItemScore object (54092) | This score seems too harsh | | 1.0 | Feb. 2, 2026, 10:25 p.m. |
|---|
| ExternalQaItemScore object (54017) | Agent did better than score indicates | | 4.0 | Jan. 20, 2026, 7:01 a.m. |
|---|
| ExternalQaItemScore object (53994) | Scoring discrepancy - should be higher | | 1.0 | Jan. 13, 2026, 6:45 a.m. |
|---|
| ExternalQaItemScore object (53982) | This score seems too harsh | | 4.0 | Jan. 12, 2026, 9:21 p.m. |
|---|
| ExternalQaItemScore object (53971) | Scoring discrepancy - should be higher | | 3.0 | Jan. 15, 2026, 3:17 p.m. |
|---|
| ExternalQaItemScore object (53920) | Disagreement with scoring methodology | | 3.0 | Jan. 30, 2026, 8:02 p.m. |
|---|
| ExternalQaItemScore object (53917) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 11, 2026, 3:59 a.m. |
|---|
| ExternalQaItemScore object (53893) | Scoring discrepancy - should be higher | | 3.0 | Jan. 10, 2026, 12:20 a.m. |
|---|
| ExternalQaItemScore object (53882) | Agent did better than score indicates | | 3.0 | Feb. 5, 2026, 9:19 a.m. |
|---|
| ExternalQaItemScore object (53860) | This score seems too harsh | | 5.0 | Jan. 13, 2026, 6:47 a.m. |
|---|
| ExternalQaItemScore object (53854) | Scoring discrepancy - should be higher | | 5.0 | Jan. 19, 2026, 5:53 a.m. |
|---|
| ExternalQaItemScore object (53846) | Scoring discrepancy - should be higher | | 4.0 | Jan. 19, 2026, 11:16 p.m. |
|---|
| ExternalQaItemScore object (53826) | Disagreement with scoring methodology | | 4.0 | Jan. 13, 2026, 6:38 p.m. |
|---|
| ExternalQaItemScore object (53823) | This score seems too harsh | | 2.0 | Feb. 3, 2026, 8:32 a.m. |
|---|
| ExternalQaItemScore object (53812) | Scoring discrepancy - should be higher | | 2.0 | Feb. 7, 2026, 11:30 a.m. |
|---|
| ExternalQaItemScore object (53806) | Scoring discrepancy - should be higher | | 2.0 | Feb. 9, 2026, 8:03 a.m. |
|---|
| ExternalQaItemScore object (53797) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 22, 2026, 7:20 p.m. |
|---|
| ExternalQaItemScore object (53795) | Disagreement with scoring methodology | | 5.0 | Feb. 20, 2026, 12:21 p.m. |
|---|
| ExternalQaItemScore object (53779) | Agent did better than score indicates | | 1.0 | Jan. 30, 2026, 2:45 p.m. |
|---|
| ExternalQaItemScore object (53778) | This score seems too harsh | | 1.0 | Feb. 10, 2026, 6:37 p.m. |
|---|
| ExternalQaItemScore object (53767) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 30, 2026, 4:56 a.m. |
|---|
| ExternalQaItemScore object (53763) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 4, 2026, 9:42 a.m. |
|---|
| ExternalQaItemScore object (53749) | Process issue - call was not fully reviewed | | 3.0 | Feb. 3, 2026, 11:01 p.m. |
|---|
| ExternalQaItemScore object (53739) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 6, 2026, 12:04 p.m. |
|---|
| ExternalQaItemScore object (53737) | Agent did better than score indicates | | 3.0 | Jan. 27, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (53734) | Process issue - call was not fully reviewed | | 2.0 | Feb. 7, 2026, 7:46 a.m. |
|---|
| ExternalQaItemScore object (53733) | Process issue - call was not fully reviewed | | 1.0 | Feb. 11, 2026, 11:39 a.m. |
|---|
| ExternalQaItemScore object (53731) | Agent did better than score indicates | | 3.0 | Feb. 4, 2026, 12:25 a.m. |
|---|
| ExternalQaItemScore object (53726) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 14, 2026, 1:44 p.m. |
|---|
| ExternalQaItemScore object (53725) | Scoring discrepancy - should be higher | | 5.0 | Jan. 6, 2026, 8:45 p.m. |
|---|
| ExternalQaItemScore object (53719) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 23, 2026, 9:17 p.m. |
|---|
| ExternalQaItemScore object (53715) | This score seems too harsh | | 5.0 | Jan. 27, 2026, 1:14 a.m. |
|---|
| ExternalQaItemScore object (53711) | Scoring discrepancy - should be higher | | 3.0 | Feb. 4, 2026, 10:57 a.m. |
|---|
| ExternalQaItemScore object (53702) | Agent did better than score indicates | | 3.0 | Jan. 22, 2026, 6:27 a.m. |
|---|
| ExternalQaItemScore object (53701) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 4, 2026, 7:41 a.m. |
|---|
| ExternalQaItemScore object (53691) | Process issue - call was not fully reviewed | | 1.0 | Feb. 1, 2026, 7:05 p.m. |
|---|
| ExternalQaItemScore object (53690) | Agent did better than score indicates | | 4.0 | Feb. 6, 2026, 4:38 a.m. |
|---|
| ExternalQaItemScore object (53688) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 15, 2026, 1:08 p.m. |
|---|
| ExternalQaItemScore object (53678) | Process issue - call was not fully reviewed | | 4.0 | Jan. 26, 2026, 9:12 p.m. |
|---|
| ExternalQaItemScore object (53670) | This score seems too harsh | | 5.0 | Jan. 26, 2026, 5:25 a.m. |
|---|
| ExternalQaItemScore object (53668) | Scoring discrepancy - should be higher | | 4.0 | Jan. 11, 2026, 6:36 a.m. |
|---|
| ExternalQaItemScore object (53663) | Process issue - call was not fully reviewed | | 5.0 | Jan. 15, 2026, 4:38 p.m. |
|---|
| ExternalQaItemScore object (53655) | This score seems too harsh | | 4.0 | Feb. 21, 2026, 4:16 p.m. |
|---|
| ExternalQaItemScore object (53650) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 6, 2026, 1:31 a.m. |
|---|
| ExternalQaItemScore object (53640) | Process issue - call was not fully reviewed | | 2.0 | Feb. 16, 2026, 8:05 p.m. |
|---|
| ExternalQaItemScore object (53639) | Disagreement with scoring methodology | | 2.0 | Feb. 17, 2026, 5:08 p.m. |
|---|
| ExternalQaItemScore object (53634) | Agent did better than score indicates | | 2.0 | Feb. 3, 2026, 3:20 p.m. |
|---|