| ExternalQaItemScore object (54651) | Scoring discrepancy - should be higher |  | 5.0 | Jan. 16, 2026, 4:28 p.m. |
|---|
| ExternalQaItemScore object (54609) | This score seems too harsh | | 4.0 | Feb. 8, 2026, 2:25 a.m. |
|---|
| ExternalQaItemScore object (54592) | This score seems too harsh | | 1.0 | Jan. 27, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54558) | Scoring discrepancy - should be higher | | 3.0 | Feb. 20, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54487) | This score seems too harsh | | 1.0 | Feb. 1, 2026, 3:55 p.m. |
|---|
| ExternalQaItemScore object (54475) | Agent did better than score indicates | | 5.0 | Jan. 19, 2026, 1:43 a.m. |
|---|
| ExternalQaItemScore object (54457) | This score seems too harsh | | 1.0 | Jan. 20, 2026, 7:48 a.m. |
|---|
| ExternalQaItemScore object (54434) | Scoring discrepancy - should be higher | | 4.0 | Jan. 8, 2026, 11:06 a.m. |
|---|
| ExternalQaItemScore object (54433) | Process issue - call was not fully reviewed | | 2.0 | Jan. 7, 2026, 3:19 a.m. |
|---|
| ExternalQaItemScore object (54363) | Disagreement with scoring methodology | | 2.0 | Feb. 5, 2026, 12:19 a.m. |
|---|
| ExternalQaItemScore object (54348) | Scoring discrepancy - should be higher | | 5.0 | Feb. 10, 2026, 7:26 p.m. |
|---|
| ExternalQaItemScore object (54343) | Disagreement with scoring methodology | | 3.0 | Jan. 19, 2026, 5:19 a.m. |
|---|
| ExternalQaItemScore object (54329) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 24, 2026, 9:43 a.m. |
|---|
| ExternalQaItemScore object (54309) | Disagreement with scoring methodology | | 4.0 | Jan. 21, 2026, 5:06 p.m. |
|---|
| ExternalQaItemScore object (54216) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 27, 2026, 1:27 p.m. |
|---|
| ExternalQaItemScore object (54200) | This score seems too harsh | | 3.0 | Feb. 16, 2026, 5:52 a.m. |
|---|
| ExternalQaItemScore object (54182) | Disagreement with scoring methodology | | 1.0 | Jan. 27, 2026, 12:03 a.m. |
|---|
| ExternalQaItemScore object (54164) | Agent did better than score indicates | | 4.0 | Feb. 17, 2026, 5:48 a.m. |
|---|
| ExternalQaItemScore object (54163) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 15, 2026, 3:36 a.m. |
|---|
| ExternalQaItemScore object (54161) | This score seems too harsh | | 4.0 | Jan. 30, 2026, 8:31 p.m. |
|---|
| ExternalQaItemScore object (54111) | Process issue - call was not fully reviewed | | 3.0 | Feb. 7, 2026, 10:19 a.m. |
|---|
| ExternalQaItemScore object (53971) | Scoring discrepancy - should be higher | | 3.0 | Jan. 15, 2026, 3:17 p.m. |
|---|
| ExternalQaItemScore object (53882) | Agent did better than score indicates | | 3.0 | Feb. 5, 2026, 9:19 a.m. |
|---|
| ExternalQaItemScore object (53860) | This score seems too harsh | | 5.0 | Jan. 13, 2026, 6:47 a.m. |
|---|
| ExternalQaItemScore object (53854) | Scoring discrepancy - should be higher | | 5.0 | Jan. 19, 2026, 5:53 a.m. |
|---|
| ExternalQaItemScore object (53846) | Scoring discrepancy - should be higher | | 4.0 | Jan. 19, 2026, 11:16 p.m. |
|---|
| ExternalQaItemScore object (53826) | Disagreement with scoring methodology | | 4.0 | Jan. 13, 2026, 6:38 p.m. |
|---|
| ExternalQaItemScore object (53806) | Scoring discrepancy - should be higher | | 2.0 | Feb. 9, 2026, 8:03 a.m. |
|---|
| ExternalQaItemScore object (53797) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 22, 2026, 7:20 p.m. |
|---|
| ExternalQaItemScore object (53779) | Agent did better than score indicates | | 1.0 | Jan. 30, 2026, 2:45 p.m. |
|---|
| ExternalQaItemScore object (53778) | This score seems too harsh | | 1.0 | Feb. 10, 2026, 6:37 p.m. |
|---|
| ExternalQaItemScore object (53767) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 30, 2026, 4:56 a.m. |
|---|
| ExternalQaItemScore object (53763) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 4, 2026, 9:42 a.m. |
|---|
| ExternalQaItemScore object (53749) | Process issue - call was not fully reviewed | | 3.0 | Feb. 3, 2026, 11:01 p.m. |
|---|
| ExternalQaItemScore object (53737) | Agent did better than score indicates | | 3.0 | Jan. 27, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (53734) | Process issue - call was not fully reviewed | | 2.0 | Feb. 7, 2026, 7:46 a.m. |
|---|
| ExternalQaItemScore object (53715) | This score seems too harsh | | 5.0 | Jan. 27, 2026, 1:14 a.m. |
|---|
| ExternalQaItemScore object (53711) | Scoring discrepancy - should be higher | | 3.0 | Feb. 4, 2026, 10:57 a.m. |
|---|
| ExternalQaItemScore object (53701) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 4, 2026, 7:41 a.m. |
|---|
| ExternalQaItemScore object (53691) | Process issue - call was not fully reviewed | | 1.0 | Feb. 1, 2026, 7:05 p.m. |
|---|
| ExternalQaItemScore object (53663) | Process issue - call was not fully reviewed | | 5.0 | Jan. 15, 2026, 4:38 p.m. |
|---|
| ExternalQaItemScore object (53650) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 6, 2026, 1:31 a.m. |
|---|
| ExternalQaItemScore object (53634) | Agent did better than score indicates | | 2.0 | Feb. 3, 2026, 3:20 p.m. |
|---|
| ExternalQaItemScore object (53620) | This score seems too harsh | | 5.0 | Feb. 8, 2026, 8:31 a.m. |
|---|
| ExternalQaItemScore object (53619) | Process issue - call was not fully reviewed | | 1.0 | Jan. 26, 2026, 7:30 a.m. |
|---|
| ExternalQaItemScore object (53618) | Agent did better than score indicates | | 4.0 | Jan. 22, 2026, 6:09 p.m. |
|---|
| ExternalQaItemScore object (53597) | Scoring discrepancy - should be higher | | 3.0 | Jan. 21, 2026, 1:43 a.m. |
|---|
| ExternalQaItemScore object (53589) | Process issue - call was not fully reviewed | | 5.0 | Jan. 27, 2026, 12:20 p.m. |
|---|
| ExternalQaItemScore object (53579) | Disagreement with scoring methodology | | 2.0 | Jan. 25, 2026, noon |
|---|
| ExternalQaItemScore object (53571) | Scoring discrepancy - should be higher | | 1.0 | Jan. 17, 2026, 5:21 a.m. |
|---|
| ExternalQaItemScore object (53567) | Disagreement with scoring methodology | | 3.0 | Jan. 18, 2026, 11:17 a.m. |
|---|
| ExternalQaItemScore object (53502) | This score seems too harsh | | 4.0 | Feb. 11, 2026, 4:05 p.m. |
|---|
| ExternalQaItemScore object (53467) | Scoring discrepancy - should be higher | | 1.0 | Jan. 17, 2026, 10:35 a.m. |
|---|
| ExternalQaItemScore object (53442) | This score seems too harsh | | 5.0 | Feb. 15, 2026, 3:42 a.m. |
|---|
| ExternalQaItemScore object (53350) | Agent did better than score indicates | | 4.0 | Feb. 26, 2026, 1:09 a.m. |
|---|
| ExternalQaItemScore object (53324) | Scoring discrepancy - should be higher | | 3.0 | Feb. 15, 2026, 3:33 p.m. |
|---|
| ExternalQaItemScore object (53288) | Process issue - call was not fully reviewed | | 5.0 | Jan. 19, 2026, 12:56 a.m. |
|---|
| ExternalQaItemScore object (53285) | This score seems too harsh | | 2.0 | Jan. 17, 2026, 1:11 a.m. |
|---|
| ExternalQaItemScore object (53244) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 23, 2026, 9:05 p.m. |
|---|
| ExternalQaItemScore object (53238) | Scoring discrepancy - should be higher | | 1.0 | Jan. 11, 2026, 2:02 p.m. |
|---|
| ExternalQaItemScore object (53227) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 24, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (53201) | Disagreement with scoring methodology | | 1.0 | Jan. 26, 2026, 11:09 p.m. |
|---|
| ExternalQaItemScore object (53192) | Process issue - call was not fully reviewed | | 4.0 | Jan. 25, 2026, 9:31 a.m. |
|---|
| ExternalQaItemScore object (53176) | Scoring discrepancy - should be higher | | 2.0 | Feb. 8, 2026, 3:24 p.m. |
|---|
| ExternalQaItemScore object (53167) | This score seems too harsh | | 2.0 | Jan. 28, 2026, 7:16 a.m. |
|---|
| ExternalQaItemScore object (53129) | Scoring discrepancy - should be higher | | 3.0 | Feb. 23, 2026, 12:58 a.m. |
|---|
| ExternalQaItemScore object (53118) | Process issue - call was not fully reviewed | | 1.0 | Jan. 12, 2026, 8:55 p.m. |
|---|
| ExternalQaItemScore object (53070) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 14, 2026, 9:49 p.m. |
|---|
| ExternalQaItemScore object (53002) | Process issue - call was not fully reviewed | | 3.0 | Feb. 2, 2026, 6:54 p.m. |
|---|
| ExternalQaItemScore object (52950) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 29, 2026, 2:18 a.m. |
|---|
| ExternalQaItemScore object (52901) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 11, 2026, 9:13 a.m. |
|---|
| ExternalQaItemScore object (52900) | Process issue - call was not fully reviewed | | 5.0 | Feb. 5, 2026, 5:56 p.m. |
|---|
| ExternalQaItemScore object (52896) | Disagreement with scoring methodology | | 4.0 | Jan. 21, 2026, 11:37 p.m. |
|---|
| ExternalQaItemScore object (52879) | This score seems too harsh | | 1.0 | Jan. 19, 2026, 4:08 a.m. |
|---|
| ExternalQaItemScore object (52834) | Process issue - call was not fully reviewed | | 2.0 | Jan. 10, 2026, 4:55 a.m. |
|---|
| ExternalQaItemScore object (52821) | Agent did better than score indicates | | 1.0 | Jan. 13, 2026, 2:08 a.m. |
|---|
| ExternalQaItemScore object (52816) | Disagreement with scoring methodology | | 1.0 | Jan. 25, 2026, 9:14 p.m. |
|---|
| ExternalQaItemScore object (52782) | Disagreement with scoring methodology | | 1.0 | Jan. 20, 2026, 2:52 p.m. |
|---|
| ExternalQaItemScore object (52768) | Agent did better than score indicates | | 3.0 | Feb. 16, 2026, 1:07 a.m. |
|---|
| ExternalQaItemScore object (52734) | Scoring discrepancy - should be higher | | 3.0 | Feb. 11, 2026, 4:29 a.m. |
|---|
| ExternalQaItemScore object (52675) | Scoring discrepancy - should be higher | | 1.0 | Jan. 29, 2026, 1:46 p.m. |
|---|
| ExternalQaItemScore object (52636) | Disagreement with scoring methodology | | 4.0 | Jan. 12, 2026, 3:50 p.m. |
|---|
| ExternalQaItemScore object (52602) | Process issue - call was not fully reviewed | | 5.0 | Jan. 28, 2026, 7:25 a.m. |
|---|
| ExternalQaItemScore object (52544) | Process issue - call was not fully reviewed | | 4.0 | Jan. 27, 2026, 8:13 p.m. |
|---|
| ExternalQaItemScore object (52520) | Agent did better than score indicates | | 5.0 | Jan. 20, 2026, 7:23 a.m. |
|---|
| ExternalQaItemScore object (52461) | Agent did better than score indicates | | 4.0 | Jan. 12, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (52451) | Disagreement with scoring methodology | | 5.0 | Feb. 3, 2026, 5:04 p.m. |
|---|
| ExternalQaItemScore object (52434) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 16, 2026, 11:14 p.m. |
|---|
| ExternalQaItemScore object (52433) | Disagreement with scoring methodology | | 1.0 | Feb. 5, 2026, 1:02 p.m. |
|---|
| ExternalQaItemScore object (52414) | This score seems too harsh | | 1.0 | Feb. 4, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (52411) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 31, 2026, 12:22 a.m. |
|---|
| ExternalQaItemScore object (52397) | Agent did better than score indicates | | 5.0 | Feb. 10, 2026, 11:21 a.m. |
|---|
| ExternalQaItemScore object (52386) | This score seems too harsh | | 1.0 | Jan. 7, 2026, 11:44 p.m. |
|---|
| ExternalQaItemScore object (52289) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 4, 2026, 6:47 a.m. |
|---|
| ExternalQaItemScore object (52287) | Scoring discrepancy - should be higher | | 2.0 | Feb. 3, 2026, 3:38 a.m. |
|---|
| ExternalQaItemScore object (52274) | This score seems too harsh | | 5.0 | Feb. 17, 2026, 12:26 a.m. |
|---|
| ExternalQaItemScore object (52260) | This score seems too harsh | | 2.0 | Jan. 18, 2026, 12:35 a.m. |
|---|
| ExternalQaItemScore object (52255) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 12, 2026, 6:23 p.m. |
|---|
| ExternalQaItemScore object (52251) | Disagreement with scoring methodology | | 2.0 | Feb. 12, 2026, 4:36 p.m. |
|---|
| ExternalQaItemScore object (52238) | This score seems too harsh | | 4.0 | Feb. 6, 2026, 8:25 p.m. |
|---|