| ExternalQaItemScore object (3679) | Agent did better than score indicates |  | 5.0 | Dec. 30, 2025, 3:07 a.m. |
|---|
| ExternalQaItemScore object (18164) | Disagreement with scoring methodology |  | 4.0 | Dec. 30, 2025, 8:58 p.m. |
|---|
| ExternalQaItemScore object (34216) | Agent did better than score indicates | | 3.0 | Dec. 30, 2025, 10:12 p.m. |
|---|
| ExternalQaItemScore object (11133) | Disagreement with scoring methodology | | 1.0 | Dec. 30, 2025, 11:41 p.m. |
|---|
| ExternalQaItemScore object (29088) | Incorrect evaluation - agent followed the script | | 4.0 | Dec. 30, 2025, 11:43 p.m. |
|---|
| ExternalQaItemScore object (44070) | Agent did better than score indicates | | 5.0 | Dec. 31, 2025, 12:24 a.m. |
|---|
| ExternalQaItemScore object (6665) | Disagreement with scoring methodology | | 1.0 | Dec. 31, 2025, 6:47 a.m. |
|---|
| ExternalQaItemScore object (21978) | Disagreement with scoring methodology | | 3.0 | Dec. 31, 2025, 8:20 a.m. |
|---|
| ExternalQaItemScore object (24976) | Agent did better than score indicates | | 5.0 | Dec. 31, 2025, 12:45 p.m. |
|---|
| ExternalQaItemScore object (8351) | Incorrect evaluation - agent followed the script | | 1.0 | Dec. 31, 2025, 1:40 p.m. |
|---|
| ExternalQaItemScore object (598) | Incorrect evaluation - agent followed the script | | 4.0 | Dec. 31, 2025, 3:47 p.m. |
|---|
| ExternalQaItemScore object (29890) | This score seems too harsh | | 3.0 | Dec. 31, 2025, 7:02 p.m. |
|---|
| ExternalQaItemScore object (1649) | Agent did better than score indicates | | 5.0 | Dec. 31, 2025, 9 p.m. |
|---|
| ExternalQaItemScore object (43978) | Incorrect evaluation - agent followed the script | | 1.0 | Dec. 31, 2025, 9:12 p.m. |
|---|
| ExternalQaItemScore object (2576) | Scoring discrepancy - should be higher | | 3.0 | Dec. 31, 2025, 9:44 p.m. |
|---|
| ExternalQaItemScore object (12601) | This score seems too harsh | | 5.0 | Dec. 31, 2025, 11:24 p.m. |
|---|
| ExternalQaItemScore object (3434) | Process issue - call was not fully reviewed | | 2.0 | Dec. 31, 2025, 11:43 p.m. |
|---|
| ExternalQaItemScore object (44429) | Process issue - call was not fully reviewed | | 1.0 | Jan. 1, 2026, 3:05 a.m. |
|---|
| ExternalQaItemScore object (29489) | Process issue - call was not fully reviewed | | 1.0 | Jan. 1, 2026, 3:47 a.m. |
|---|
| ExternalQaItemScore object (44167) | Scoring discrepancy - should be higher | | 2.0 | Jan. 1, 2026, 4:12 a.m. |
|---|
| ExternalQaItemScore object (17598) | This score seems too harsh | | 2.0 | Jan. 1, 2026, 4:27 a.m. |
|---|
| ExternalQaItemScore object (6160) | Disagreement with scoring methodology | | 3.0 | Jan. 1, 2026, 4:34 a.m. |
|---|
| ExternalQaItemScore object (21815) | Scoring discrepancy - should be higher | | 3.0 | Jan. 1, 2026, 5:24 a.m. |
|---|
| ExternalQaItemScore object (10165) | Disagreement with scoring methodology | | 3.0 | Jan. 1, 2026, 7:30 a.m. |
|---|
| ExternalQaItemScore object (50660) | Agent did better than score indicates | | 3.0 | Jan. 1, 2026, 8:41 a.m. |
|---|
| ExternalQaItemScore object (7820) | Process issue - call was not fully reviewed | | 1.0 | Jan. 1, 2026, 11:06 a.m. |
|---|
| ExternalQaItemScore object (28344) | Disagreement with scoring methodology | | 2.0 | Jan. 1, 2026, 12:39 p.m. |
|---|
| ExternalQaItemScore object (188) | Agent did better than score indicates | | 5.0 | Jan. 1, 2026, 3 p.m. |
|---|
| ExternalQaItemScore object (36169) | Scoring discrepancy - should be higher | | 1.0 | Jan. 1, 2026, 6:44 p.m. |
|---|
| ExternalQaItemScore object (24475) | Agent did better than score indicates | | 4.0 | Jan. 1, 2026, 6:55 p.m. |
|---|
| ExternalQaItemScore object (24169) | Disagreement with scoring methodology | | 2.0 | Jan. 1, 2026, 8:41 p.m. |
|---|
| ExternalQaItemScore object (45319) | Process issue - call was not fully reviewed | | 2.0 | Jan. 1, 2026, 9:22 p.m. |
|---|
| ExternalQaItemScore object (33570) | Scoring discrepancy - should be higher | | 1.0 | Jan. 1, 2026, 11:24 p.m. |
|---|
| ExternalQaItemScore object (46717) | Agent did better than score indicates | | 3.0 | Jan. 2, 2026, 12:38 a.m. |
|---|
| ExternalQaItemScore object (36172) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 2, 2026, 1:21 a.m. |
|---|
| ExternalQaItemScore object (27310) | Process issue - call was not fully reviewed | | 2.0 | Jan. 2, 2026, 5:56 a.m. |
|---|
| ExternalQaItemScore object (50004) | This score seems too harsh | | 3.0 | Jan. 2, 2026, 4:05 p.m. |
|---|
| ExternalQaItemScore object (3974) | Process issue - call was not fully reviewed | | 4.0 | Jan. 2, 2026, 4:52 p.m. |
|---|
| ExternalQaItemScore object (36952) | Scoring discrepancy - should be higher | | 3.0 | Jan. 2, 2026, 10:21 p.m. |
|---|
| ExternalQaItemScore object (33403) | Process issue - call was not fully reviewed | | 2.0 | Jan. 2, 2026, 10:24 p.m. |
|---|
| ExternalQaItemScore object (11979) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 2, 2026, 11:09 p.m. |
|---|
| ExternalQaItemScore object (29590) | This score seems too harsh | | 1.0 | Jan. 2, 2026, 11:21 p.m. |
|---|
| ExternalQaItemScore object (35945) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 3, 2026, 12:32 a.m. |
|---|
| ExternalQaItemScore object (14738) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 3, 2026, 12:38 a.m. |
|---|
| ExternalQaItemScore object (41390) | This score seems too harsh | | 5.0 | Jan. 3, 2026, 2:32 a.m. |
|---|
| ExternalQaItemScore object (45640) | Process issue - call was not fully reviewed | | 5.0 | Jan. 3, 2026, 4:19 a.m. |
|---|
| ExternalQaItemScore object (43051) | Disagreement with scoring methodology | | 2.0 | Jan. 3, 2026, 6:09 a.m. |
|---|
| ExternalQaItemScore object (16541) | Agent did better than score indicates | | 5.0 | Jan. 3, 2026, 6:41 a.m. |
|---|
| ExternalQaItemScore object (41941) | This score seems too harsh | | 2.0 | Jan. 3, 2026, 8:23 a.m. |
|---|
| ExternalQaItemScore object (422) | Agent did better than score indicates | | 3.0 | Jan. 3, 2026, 8:36 a.m. |
|---|
| ExternalQaItemScore object (26343) | Process issue - call was not fully reviewed | | 4.0 | Jan. 3, 2026, 8:38 a.m. |
|---|
| ExternalQaItemScore object (2391) | Scoring discrepancy - should be higher | | 2.0 | Jan. 3, 2026, 11 a.m. |
|---|
| ExternalQaItemScore object (25590) | Scoring discrepancy - should be higher | | 5.0 | Jan. 3, 2026, 11:18 a.m. |
|---|
| ExternalQaItemScore object (22833) | Process issue - call was not fully reviewed | | 2.0 | Jan. 3, 2026, 12:22 p.m. |
|---|
| ExternalQaItemScore object (13858) | Disagreement with scoring methodology | | 5.0 | Jan. 3, 2026, 2:29 p.m. |
|---|
| ExternalQaItemScore object (36347) | This score seems too harsh | | 5.0 | Jan. 3, 2026, 3:57 p.m. |
|---|
| ExternalQaItemScore object (50034) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 3, 2026, 4:15 p.m. |
|---|
| ExternalQaItemScore object (566) | Disagreement with scoring methodology | | 3.0 | Jan. 3, 2026, 4:20 p.m. |
|---|
| ExternalQaItemScore object (22605) | Process issue - call was not fully reviewed | | 5.0 | Jan. 3, 2026, 4:29 p.m. |
|---|
| ExternalQaItemScore object (12271) | Disagreement with scoring methodology | | 1.0 | Jan. 3, 2026, 5:12 p.m. |
|---|
| ExternalQaItemScore object (29484) | Scoring discrepancy - should be higher | | 3.0 | Jan. 3, 2026, 6:46 p.m. |
|---|
| ExternalQaItemScore object (31075) | Disagreement with scoring methodology | | 2.0 | Jan. 3, 2026, 6:59 p.m. |
|---|
| ExternalQaItemScore object (35475) | This score seems too harsh | | 1.0 | Jan. 3, 2026, 7:41 p.m. |
|---|
| ExternalQaItemScore object (50140) | This score seems too harsh | | 1.0 | Jan. 3, 2026, 7:46 p.m. |
|---|
| ExternalQaItemScore object (52127) | Disagreement with scoring methodology | | 3.0 | Jan. 3, 2026, 8:21 p.m. |
|---|
| ExternalQaItemScore object (49894) | Process issue - call was not fully reviewed | | 1.0 | Jan. 3, 2026, 9:06 p.m. |
|---|
| ExternalQaItemScore object (43611) | Disagreement with scoring methodology | | 1.0 | Jan. 3, 2026, 11:07 p.m. |
|---|
| ExternalQaItemScore object (31521) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 4, 2026, 12:53 a.m. |
|---|
| ExternalQaItemScore object (32424) | Scoring discrepancy - should be higher | | 2.0 | Jan. 4, 2026, 2:59 a.m. |
|---|
| ExternalQaItemScore object (49916) | Disagreement with scoring methodology | | 2.0 | Jan. 4, 2026, 3:22 a.m. |
|---|
| ExternalQaItemScore object (35375) | Disagreement with scoring methodology | | 4.0 | Jan. 4, 2026, 4:08 a.m. |
|---|
| ExternalQaItemScore object (13002) | This score seems too harsh | | 1.0 | Jan. 4, 2026, 5:10 a.m. |
|---|
| ExternalQaItemScore object (29799) | Process issue - call was not fully reviewed | | 4.0 | Jan. 4, 2026, 5:34 a.m. |
|---|
| ExternalQaItemScore object (25561) | This score seems too harsh | | 2.0 | Jan. 4, 2026, 5:35 a.m. |
|---|
| ExternalQaItemScore object (40909) | Process issue - call was not fully reviewed | | 2.0 | Jan. 4, 2026, 6:56 a.m. |
|---|
| ExternalQaItemScore object (9250) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 4, 2026, 7:47 a.m. |
|---|
| ExternalQaItemScore object (27404) | Scoring discrepancy - should be higher | | 1.0 | Jan. 4, 2026, 7:53 a.m. |
|---|
| ExternalQaItemScore object (4546) | Disagreement with scoring methodology | | 2.0 | Jan. 4, 2026, 8:04 a.m. |
|---|
| ExternalQaItemScore object (43350) | Disagreement with scoring methodology | | 5.0 | Jan. 4, 2026, 8:08 a.m. |
|---|
| ExternalQaItemScore object (8604) | This score seems too harsh | | 4.0 | Jan. 4, 2026, 8:12 a.m. |
|---|
| ExternalQaItemScore object (36915) | Agent did better than score indicates | | 2.0 | Jan. 4, 2026, 9:22 a.m. |
|---|
| ExternalQaItemScore object (46630) | Agent did better than score indicates | | 2.0 | Jan. 4, 2026, 10:33 a.m. |
|---|
| ExternalQaItemScore object (16532) | Process issue - call was not fully reviewed | | 4.0 | Jan. 4, 2026, 12:56 p.m. |
|---|
| ExternalQaItemScore object (37190) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 4, 2026, 1:59 p.m. |
|---|
| ExternalQaItemScore object (3173) | Agent did better than score indicates | | 4.0 | Jan. 4, 2026, 3:48 p.m. |
|---|
| ExternalQaItemScore object (9707) | Scoring discrepancy - should be higher | | 5.0 | Jan. 4, 2026, 3:55 p.m. |
|---|
| ExternalQaItemScore object (34854) | Disagreement with scoring methodology | | 3.0 | Jan. 4, 2026, 6:25 p.m. |
|---|
| ExternalQaItemScore object (35568) | This score seems too harsh | | 2.0 | Jan. 4, 2026, 6:37 p.m. |
|---|
| ExternalQaItemScore object (706) | Agent did better than score indicates | | 2.0 | Jan. 4, 2026, 9:58 p.m. |
|---|
| ExternalQaItemScore object (35589) | This score seems too harsh | | 5.0 | Jan. 4, 2026, 10:19 p.m. |
|---|
| ExternalQaItemScore object (50690) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 4, 2026, 11:45 p.m. |
|---|
| ExternalQaItemScore object (35446) | Disagreement with scoring methodology | | 5.0 | Jan. 4, 2026, 11:59 p.m. |
|---|
| ExternalQaItemScore object (36500) | Agent did better than score indicates | | 2.0 | Jan. 5, 2026, 12:43 a.m. |
|---|
| ExternalQaItemScore object (7906) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 5, 2026, 1:57 a.m. |
|---|
| ExternalQaItemScore object (9099) | Agent did better than score indicates | | 3.0 | Jan. 5, 2026, 2:14 a.m. |
|---|
| ExternalQaItemScore object (33711) | Scoring discrepancy - should be higher | | 2.0 | Jan. 5, 2026, 3:07 a.m. |
|---|
| ExternalQaItemScore object (49641) | Disagreement with scoring methodology | | 1.0 | Jan. 5, 2026, 3:22 a.m. |
|---|
| ExternalQaItemScore object (36823) | Scoring discrepancy - should be higher | | 3.0 | Jan. 5, 2026, 3:24 a.m. |
|---|
| ExternalQaItemScore object (7081) | Agent did better than score indicates | | 3.0 | Jan. 5, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (12897) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 5, 2026, 4:49 a.m. |
|---|