| Professional Tone | - | - | N/A | LiveSimSession object (470) | - |
|---|
| Agent Repetition | 1.0 | 1.0 | PASS | LiveSimSession object (470) | - |
|---|
| Hello There Greeting | 1.0 | 1.0 | PASS | LiveSimSession object (470) | - |
|---|
| Minimum Transcript Lines | - | - | N/A | LiveSimSession object (470) | - |
|---|
| Overview | 0.0 | 0.0 | FAIL | LiveSimSession object (470) | - |
|---|
| Closing | - | - | N/A | LiveSimSession object (470) | - |
|---|
| Next Steps | 0.0 | 0.0 | FAIL | LiveSimSession object (470) | - |
|---|
| Options Review | 0.0 | 0.0 | FAIL | LiveSimSession object (470) | - |
|---|
| Clarifying Questions | - | - | N/A | LiveSimSession object (470) | - |
|---|
| Greeting Live-only | 1.0 | 1.0 | 1.0 | LiveSimSession object (470) | - |
|---|
| Findings Summary | 0.0 | 0.0 | 0.0 | LiveSimSession object (470) | - |
|---|
| Customer Needs | 0.0 | 0.0 | 0.0 | LiveSimSession object (470) | - |
|---|
| Greeting | - | - | N/A | LiveSimSession object (470) | - |
|---|
| Summary | 0.0 | 0.0 | 0.0 | LiveSimSession object (470) | - |
|---|
| Suggested Plan | 0.0 | 0.0 | 0.0 | LiveSimSession object (470) | - |
|---|
| Professional Tone | - | - | N/A | LiveSimSession object (468) | - |
|---|
| Agent Repetition | - | - | N/A | LiveSimSession object (468) | - |
|---|
| Hello There Greeting | 1.0 | 1.0 | PASS | LiveSimSession object (468) | - |
|---|
| Minimum Transcript Lines | 0.0 | 0.0 | FAIL | LiveSimSession object (468) | - |
|---|
| Overview | - | - | N/A | LiveSimSession object (468) | - |
|---|
| Closing | 0.0 | 0.0 | FAIL | LiveSimSession object (468) | - |
|---|
| Next Steps | - | - | N/A | LiveSimSession object (468) | - |
|---|
| Options Review | 0.0 | 0.0 | FAIL | LiveSimSession object (468) | - |
|---|
| Clarifying Questions | 1.0 | 1.0 | PASS | LiveSimSession object (468) | - |
|---|
| Greeting Live-only | 1.0 | 1.0 | 1.0 | LiveSimSession object (468) | - |
|---|
| Findings Summary | 1.0 | 1.0 | 1.0 | LiveSimSession object (468) | - |
|---|
| Customer Needs | 0.0 | 0.0 | 0.0 | LiveSimSession object (468) | - |
|---|
| Greeting | 0.0 | 0.0 | FAIL | LiveSimSession object (468) | - |
|---|
| Summary | 1.0 | 1.0 | 1.0 | LiveSimSession object (468) | - |
|---|
| Suggested Plan | - | - | N/A | LiveSimSession object (468) | - |
|---|
| Professional Tone | 1.0 | 1.0 | PASS | LiveSimSession object (466) | - |
|---|
| Agent Repetition | - | - | N/A | LiveSimSession object (466) | - |
|---|
| Hello There Greeting | 1.0 | 1.0 | PASS | LiveSimSession object (466) | - |
|---|
| Minimum Transcript Lines | 0.0 | 0.0 | FAIL | LiveSimSession object (466) | - |
|---|
| Overview | 1.0 | 1.0 | PASS | LiveSimSession object (466) | - |
|---|
| Closing | 1.0 | 1.0 | PASS | LiveSimSession object (466) | - |
|---|
| Next Steps | - | - | N/A | LiveSimSession object (466) | - |
|---|
| Options Review | - | - | N/A | LiveSimSession object (466) | - |
|---|
| Clarifying Questions | - | - | N/A | LiveSimSession object (466) | - |
|---|
| Greeting Live-only | 0.0 | 0.0 | 0.0 | LiveSimSession object (466) | - |
|---|
| Findings Summary | 0.0 | 0.0 | 0.0 | LiveSimSession object (466) | - |
|---|
| Customer Needs | 0.0 | 0.0 | 0.0 | LiveSimSession object (466) | - |
|---|
| Greeting | - | - | N/A | LiveSimSession object (466) | - |
|---|
| Summary | 1.0 | 1.0 | 1.0 | LiveSimSession object (466) | - |
|---|
| Suggested Plan | - | - | N/A | LiveSimSession object (466) | - |
|---|
| Professional Tone | 0.0 | 0.0 | FAIL | LiveSimSession object (465) | - |
|---|
| Agent Repetition | - | - | N/A | LiveSimSession object (465) | - |
|---|
| Hello There Greeting | 0.0 | 0.0 | FAIL | LiveSimSession object (465) | - |
|---|
| Minimum Transcript Lines | 1.0 | 1.0 | PASS | LiveSimSession object (465) | - |
|---|
| Overview | 0.0 | 0.0 | FAIL | LiveSimSession object (465) | - |
|---|
| Closing | - | - | N/A | LiveSimSession object (465) | - |
|---|
| Next Steps | 1.0 | 1.0 | PASS | LiveSimSession object (465) | - |
|---|
| Options Review | 0.0 | 0.0 | FAIL | LiveSimSession object (465) | - |
|---|
| Clarifying Questions | 0.0 | 0.0 | FAIL | LiveSimSession object (465) | - |
|---|
| Greeting Live-only | 1.0 | 1.0 | 1.0 | LiveSimSession object (465) | - |
|---|
| Findings Summary | 0.0 | 0.0 | 0.0 | LiveSimSession object (465) | - |
|---|
| Customer Needs | 0.0 | 0.0 | 0.0 | LiveSimSession object (465) | - |
|---|
| Greeting | 1.0 | 1.0 | PASS | LiveSimSession object (465) | - |
|---|
| Summary | - | - | N/A | LiveSimSession object (465) | - |
|---|
| Suggested Plan | - | - | N/A | LiveSimSession object (465) | - |
|---|
| Professional Tone | - | - | N/A | LiveSimSession object (463) | - |
|---|
| Agent Repetition | 0.0 | 0.0 | FAIL | LiveSimSession object (463) | - |
|---|
| Hello There Greeting | 0.0 | 0.0 | FAIL | LiveSimSession object (463) | - |
|---|
| Minimum Transcript Lines | - | - | N/A | LiveSimSession object (463) | - |
|---|
| Overview | 0.0 | 0.0 | FAIL | LiveSimSession object (463) | - |
|---|
| Closing | 1.0 | 1.0 | PASS | LiveSimSession object (463) | - |
|---|
| Next Steps | 0.0 | 0.0 | FAIL | LiveSimSession object (463) | - |
|---|
| Options Review | 0.0 | 0.0 | FAIL | LiveSimSession object (463) | - |
|---|
| Clarifying Questions | 0.0 | 0.0 | FAIL | LiveSimSession object (463) | - |
|---|
| Greeting Live-only | - | - | N/A | LiveSimSession object (463) | - |
|---|
| Findings Summary | - | - | N/A | LiveSimSession object (463) | - |
|---|
| Customer Needs | - | - | N/A | LiveSimSession object (463) | - |
|---|
| Greeting | - | - | N/A | LiveSimSession object (463) | - |
|---|
| Summary | - | - | N/A | LiveSimSession object (463) | - |
|---|
| Suggested Plan | 1.0 | 1.0 | 1.0 | LiveSimSession object (463) | - |
|---|
| Professional Tone | - | - | N/A | LiveSimSession object (462) | - |
|---|
| Agent Repetition | 1.0 | 1.0 | PASS | LiveSimSession object (462) | - |
|---|
| Hello There Greeting | 0.0 | 0.0 | FAIL | LiveSimSession object (462) | - |
|---|
| Minimum Transcript Lines | 1.0 | 1.0 | PASS | LiveSimSession object (462) | - |
|---|
| Overview | 0.0 | 0.0 | FAIL | LiveSimSession object (462) | - |
|---|
| Closing | 1.0 | 1.0 | PASS | LiveSimSession object (462) | - |
|---|
| Next Steps | 1.0 | 1.0 | PASS | LiveSimSession object (462) | - |
|---|
| Options Review | 1.0 | 1.0 | PASS | LiveSimSession object (462) | - |
|---|
| Clarifying Questions | - | - | N/A | LiveSimSession object (462) | - |
|---|
| Greeting Live-only | 1.0 | 1.0 | 1.0 | LiveSimSession object (462) | - |
|---|
| Findings Summary | 1.0 | 1.0 | 1.0 | LiveSimSession object (462) | - |
|---|
| Customer Needs | 1.0 | 1.0 | 1.0 | LiveSimSession object (462) | - |
|---|
| Greeting | 0.0 | 0.0 | FAIL | LiveSimSession object (462) | - |
|---|
| Summary | - | - | N/A | LiveSimSession object (462) | - |
|---|
| Suggested Plan | 0.0 | 0.0 | 0.0 | LiveSimSession object (462) | - |
|---|
| Professional Tone | - | - | N/A | LiveSimSession object (454) | - |
|---|
| Agent Repetition | 1.0 | 1.0 | PASS | LiveSimSession object (454) | - |
|---|
| Hello There Greeting | 0.0 | 0.0 | FAIL | LiveSimSession object (454) | - |
|---|
| Minimum Transcript Lines | 1.0 | 1.0 | PASS | LiveSimSession object (454) | - |
|---|
| Overview | 0.0 | 0.0 | FAIL | LiveSimSession object (454) | - |
|---|
| Greeting Live-only | - | - | N/A | LiveSimSession object (454) | - |
|---|
| Closing | 0.0 | 0.0 | FAIL | LiveSimSession object (454) | - |
|---|
| Next Steps | 1.0 | 1.0 | PASS | LiveSimSession object (454) | - |
|---|
| Options Review | - | - | N/A | LiveSimSession object (454) | - |
|---|
| Clarifying Questions | - | - | N/A | LiveSimSession object (454) | - |
|---|