| loganboone59474 | devdata-44-1767443288-2339 | Jan. 3, 2026, 7:28 a.m. |  | agent_mood: Confident, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 21, infraction_types: ['Poor Call Control', 'Failed to Verify Identity'], resolution_status: Escalated | | Filterable (QA) #3726 |
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| loganboone59474 | devdata-44-1767337830-4104 | Jan. 2, 2026, 2:10 a.m. | | agent_mood: Confident, call_category: Account Changes, customer_satisfaction_score: 5, eye_color: Black, handling_time_minutes: 24, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3727 |
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| loganboone59474 | devdata-44-1767706645-5477 | Jan. 6, 2026, 8:37 a.m. | | agent_mood: Relaxed, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Black, handling_time_minutes: 10, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3728 |
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| loganboone59474 | devdata-44-1767969494-2582 | Jan. 9, 2026, 9:38 a.m. | | account_id: 19469448, agent_mood: Enthusiastic, call_category: Service Activation, customer_satisfaction_score: 4, eye_color: Violet, handling_time_minutes: 37, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3729 |
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| loganboone59474 | devdata-44-1769570612-3985 | Jan. 27, 2026, 10:23 p.m. | | agent_mood: Relaxed, call_category: Complaint, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 4, infraction_types: ['Missed Compliance Statement'], resolution_status: Resolved | | Filterable (QA) #3730 |
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| loganboone59474 | devdata-44-1767467162-1134 | Jan. 3, 2026, 2:06 p.m. | | account_id: 99020217, agent_mood: Patient, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Gray, handling_time_minutes: 37, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3731 |
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| loganboone59474 | devdata-44-1768504636-6868 | Jan. 15, 2026, 2:17 p.m. | | account_id: 57858634, agent_mood: Calm, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 6, infraction_types: ['Incomplete Documentation', 'Incorrect Disposition'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3732 |
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| loganboone59474 | devdata-44-1767220571-7591 | Dec. 31, 2025, 5:36 p.m. | | agent_mood: Patient, call_category: Warranty Claim, customer_satisfaction_score: 4, eye_color: Brown-Green, handling_time_minutes: 34, infraction_types: ['Incomplete Documentation'], resolution_status: Transferred | | Filterable (QA) #3733 |
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| loganboone59474 | devdata-44-1769049845-5801 | Jan. 21, 2026, 9:44 p.m. | | agent_mood: Energetic, call_category: Technical Support, eye_color: Green, handling_time_minutes: 38, infraction_types: [], resolution_status: Transferred | | Filterable (QA) #3734 |
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| loganboone59474 | devdata-44-1768798287-6169 | Jan. 18, 2026, 11:51 p.m. | | agent_mood: Cheerful, call_category: Complaint, eye_color: Violet, handling_time_minutes: 32, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3735 |
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| durhamkatherine45949 | devdata-85-1767311366-5743 | Jan. 1, 2026, 6:49 p.m. | | account_id: 18157521, agent_mood: Relaxed, call_category: Technical Support, customer_satisfaction_score: 5, eye_color: Blue-Green, handling_time_minutes: 8, infraction_types: ['Inappropriate Language', 'Missed Upsell Opportunity'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3736 |
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| durhamkatherine45949 | devdata-85-1767187297-9865 | Dec. 31, 2025, 8:21 a.m. | | account_id: 18354539, agent_mood: Calm, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 16, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3737 |
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| durhamkatherine45949 | devdata-85-1767442746-6402 | Jan. 3, 2026, 7:19 a.m. | | agent_mood: Energetic, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Violet, handling_time_minutes: 10, infraction_types: [], resolution_status: Transferred | | Filterable (QA) #3738 |
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| durhamkatherine45949 | devdata-85-1769243089-1283 | Jan. 24, 2026, 3:24 a.m. | | agent_mood: Helpful, call_category: Account Changes, eye_color: Hazel, handling_time_minutes: 38, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3739 |
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| durhamkatherine45949 | devdata-85-1769011254-6636 | Jan. 21, 2026, 11 a.m. | | account_id: 20721217, agent_mood: Helpful, call_category: Payment Processing, eye_color: Gray, handling_time_minutes: 34, infraction_types: ['Missed Introduction'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3740 |
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| durhamkatherine45949 | devdata-85-1769307208-7722 | Jan. 24, 2026, 9:13 p.m. | | account_id: 84971482, agent_mood: Enthusiastic, call_category: Account Changes, eye_color: Blue-Green, handling_time_minutes: 40, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3741 |
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| durhamkatherine45949 | devdata-85-1768300683-9261 | Jan. 13, 2026, 5:38 a.m. | | agent_mood: Focused, call_category: Cancellation Request, eye_color: Brown, handling_time_minutes: 34, infraction_types: ['Missed Introduction'], resolution_status: Follow-up Required | | Filterable (QA) #3742 |
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| durhamkatherine45949 | devdata-85-1769049820-4333 | Jan. 21, 2026, 9:43 p.m. | | agent_mood: Professional, call_category: Billing Inquiry, customer_satisfaction_score: 4, eye_color: Violet, handling_time_minutes: 45, infraction_types: ['Missed Introduction'], resolution_status: Resolved | | Filterable (QA) #3743 |
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| durhamkatherine45949 | devdata-85-1768860380-9489 | Jan. 19, 2026, 5:06 p.m. | | account_id: 80499863, agent_mood: Helpful, call_category: Technical Support, customer_satisfaction_score: 3, eye_color: Green, handling_time_minutes: 10, infraction_types: [], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #3744 |
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| durhamkatherine45949 | devdata-85-1769231975-2542 | Jan. 24, 2026, 12:19 a.m. | | agent_mood: Professional, call_category: Account Changes, customer_satisfaction_score: 2, eye_color: Blue-Green, handling_time_minutes: 4, infraction_types: ['Incorrect Disposition', 'Poor Call Control'], resolution_status: Resolved | | Filterable (QA) #3745 |
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| durhamkatherine45949 | devdata-85-1769163320-5156 | Jan. 23, 2026, 5:15 a.m. | | agent_mood: Helpful, call_category: Cancellation Request, eye_color: Black, handling_time_minutes: 44, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3746 |
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| durhamkatherine45949 | devdata-85-1767074840-9317 | Dec. 30, 2025, 1:07 a.m. | | agent_mood: Patient, call_category: General Information, eye_color: Blue-Green, handling_time_minutes: 28, infraction_types: ['Excessive Hold Time', 'Missed Compliance Statement', 'Incomplete Documentation'], resolution_status: Escalated | | Filterable (QA) #3747 |
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| durhamkatherine45949 | devdata-85-1767351617-4915 | Jan. 2, 2026, 6 a.m. | | agent_mood: Energetic, call_category: Account Changes, eye_color: Amber, handling_time_minutes: 8, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3748 |
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| durhamkatherine45949 | devdata-85-1767284868-1089 | Jan. 1, 2026, 11:27 a.m. | | account_id: 42081069, agent_mood: Energetic, call_category: General Information, customer_satisfaction_score: 3, eye_color: Hazel, handling_time_minutes: 4, infraction_types: ['Failed to Follow Script'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3749 |
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| durhamkatherine45949 | devdata-85-1767469410-3439 | Jan. 3, 2026, 2:43 p.m. | | agent_mood: Patient, call_category: Sales, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 40, infraction_types: [], resolution_status: Unresolved | | Filterable (QA) #3750 |
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| durhamkatherine45949 | devdata-85-1767309671-9970 | Jan. 1, 2026, 6:21 p.m. | | account_id: 92180452, agent_mood: Patient, call_category: Sales, customer_satisfaction_score: 5, eye_color: Hazel, handling_time_minutes: 35, infraction_types: [], resolution_status: Transferred, sale_closed: true | | Filterable (QA) #3751 |
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| durhamkatherine45949 | devdata-85-1769063015-3881 | Jan. 22, 2026, 1:23 a.m. | | agent_mood: Professional, call_category: General Information, eye_color: Hazel, handling_time_minutes: 23, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3752 |
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| durhamkatherine45949 | devdata-85-1768361694-4183 | Jan. 13, 2026, 10:34 p.m. | | account_id: 71051507, agent_mood: Professional, call_category: Billing Inquiry, eye_color: Black, handling_time_minutes: 13, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3753 |
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| durhamkatherine45949 | devdata-85-1767267053-9041 | Jan. 1, 2026, 6:30 a.m. | | agent_mood: Relaxed, call_category: Service Activation, eye_color: Brown, handling_time_minutes: 41, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3754 |
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| durhamkatherine45949 | devdata-85-1768196427-3977 | Jan. 12, 2026, 12:40 a.m. | | agent_mood: Helpful, call_category: Billing Inquiry, customer_satisfaction_score: 3, eye_color: Hazel, handling_time_minutes: 27, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3755 |
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| durhamkatherine45949 | devdata-85-1768317418-7028 | Jan. 13, 2026, 10:16 a.m. | | agent_mood: Calm, call_category: Service Activation, customer_satisfaction_score: 4, eye_color: Violet, handling_time_minutes: 14, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #3756 |
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| durhamkatherine45949 | devdata-85-1768848779-7910 | Jan. 19, 2026, 1:52 p.m. | | account_id: 18890615, agent_mood: Patient, call_category: Technical Support, customer_satisfaction_score: 5, eye_color: Black, handling_time_minutes: 3, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3757 |
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| durhamkatherine45949 | devdata-85-1767068030-5177 | Dec. 29, 2025, 11:13 p.m. | | account_id: 93334605, agent_mood: Calm, call_category: Billing Inquiry, customer_satisfaction_score: 2, eye_color: Brown, handling_time_minutes: 38, infraction_types: ['Incorrect Disposition'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3758 |
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| durhamkatherine45949 | devdata-85-1769507362-5670 | Jan. 27, 2026, 4:49 a.m. | | account_id: 89385979, agent_mood: Confident, call_category: Complaint, customer_satisfaction_score: 5, eye_color: Green, handling_time_minutes: 43, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3759 |
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| durhamkatherine45949 | devdata-85-1769202209-3370 | Jan. 23, 2026, 4:03 p.m. | | agent_mood: Confident, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Brown-Green, handling_time_minutes: 4, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3760 |
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| danabush87978 | devdata-98-1767710185-1393 | Jan. 6, 2026, 9:36 a.m. | | agent_mood: Patient, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Gray, handling_time_minutes: 16, infraction_types: ['Missed Upsell Opportunity', 'Failed to Verify Identity', 'Missed Compliance Statement'], resolution_status: Resolved | | Filterable (QA) #3761 |
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| danabush87978 | devdata-98-1767269251-5021 | Jan. 1, 2026, 7:07 a.m. | | agent_mood: Cheerful, call_category: General Information, customer_satisfaction_score: 4, eye_color: Black, handling_time_minutes: 5, infraction_types: ['Excessive Hold Time'], resolution_status: Resolved | | Filterable (QA) #3762 |
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| danabush87978 | devdata-98-1767388915-7760 | Jan. 2, 2026, 4:21 p.m. | | agent_mood: Cheerful, call_category: Billing Inquiry, eye_color: Blue-Green, handling_time_minutes: 10, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #3763 |
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| danabush87978 | devdata-98-1767432760-6114 | Jan. 3, 2026, 4:32 a.m. | | agent_mood: Patient, call_category: Payment Processing, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 40, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3764 |
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| danabush87978 | devdata-98-1768453287-9556 | Jan. 15, 2026, 12:01 a.m. | | agent_mood: Patient, call_category: Payment Processing, customer_satisfaction_score: 2, eye_color: Green, handling_time_minutes: 29, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3765 |
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| danabush87978 | devdata-98-1767880476-2893 | Jan. 8, 2026, 8:54 a.m. | | account_id: 12215450, agent_mood: Professional, call_category: Warranty Claim, customer_satisfaction_score: 2, eye_color: Hazel, handling_time_minutes: 39, infraction_types: [], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #3766 |
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| danabush87978 | devdata-98-1767205510-7551 | Dec. 31, 2025, 1:25 p.m. | | account_id: 21480554, agent_mood: Enthusiastic, call_category: Sales, customer_satisfaction_score: 3, eye_color: Green, handling_time_minutes: 20, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3767 |
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| danabush87978 | devdata-98-1768418662-8871 | Jan. 14, 2026, 2:24 p.m. | | agent_mood: Professional, call_category: Payment Processing, eye_color: Gray, handling_time_minutes: 26, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3768 |
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| danabush87978 | devdata-98-1767776290-7473 | Jan. 7, 2026, 3:58 a.m. | | agent_mood: Calm, call_category: Cancellation Request, eye_color: Hazel, handling_time_minutes: 23, infraction_types: ['Missed Introduction'], resolution_status: Resolved | | Filterable (QA) #3769 |
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| danabush87978 | devdata-98-1769325468-7236 | Jan. 25, 2026, 2:17 a.m. | | agent_mood: Helpful, call_category: Billing Inquiry, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 18, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3770 |
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| danabush87978 | devdata-98-1768889811-6583 | Jan. 20, 2026, 1:16 a.m. | | agent_mood: Cheerful, call_category: Account Changes, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 19, infraction_types: ['Excessive Hold Time'], resolution_status: Resolved | | Filterable (QA) #3771 |
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| danabush87978 | devdata-98-1769492165-2788 | Jan. 27, 2026, 12:36 a.m. | | agent_mood: Helpful, call_category: General Information, customer_satisfaction_score: 3, eye_color: Blue, handling_time_minutes: 28, infraction_types: ['Poor Call Control'], resolution_status: Resolved | | Filterable (QA) #3772 |
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| danabush87978 | devdata-98-1768320038-3921 | Jan. 13, 2026, 11 a.m. | | agent_mood: Relaxed, call_category: Payment Processing, eye_color: Blue, handling_time_minutes: 19, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3773 |
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| danabush87978 | devdata-98-1768571827-8450 | Jan. 16, 2026, 8:57 a.m. | | agent_mood: Professional, call_category: Sales, eye_color: Gray, handling_time_minutes: 41, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3774 |
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| danabush87978 | devdata-98-1768888054-9984 | Jan. 20, 2026, 12:47 a.m. | | agent_mood: Helpful, call_category: Sales, customer_satisfaction_score: 2, eye_color: Gray, handling_time_minutes: 14, infraction_types: ['Incorrect Disposition'], resolution_status: Follow-up Required | | Filterable (QA) #3775 |
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| danabush87978 | devdata-98-1767326552-1694 | Jan. 1, 2026, 11:02 p.m. | | account_id: 53999661, agent_mood: Calm, call_category: Technical Support, eye_color: Hazel, handling_time_minutes: 45, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3776 |
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| danabush87978 | devdata-98-1767225333-5957 | Dec. 31, 2025, 6:55 p.m. | | account_id: 35497529, agent_mood: Cheerful, call_category: Cancellation Request, eye_color: Brown-Green, handling_time_minutes: 7, infraction_types: ['Incorrect Disposition'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3777 |
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| danabush87978 | devdata-98-1767971247-2766 | Jan. 9, 2026, 10:07 a.m. | | agent_mood: Enthusiastic, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 37, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3778 |
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| danabush87978 | devdata-98-1768209403-4257 | Jan. 12, 2026, 4:16 a.m. | | agent_mood: Relaxed, call_category: Sales, eye_color: Green, handling_time_minutes: 21, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3779 |
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| danabush87978 | devdata-98-1767208505-9180 | Dec. 31, 2025, 2:15 p.m. | | agent_mood: Professional, call_category: Billing Inquiry, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 13, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3780 |
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| danabush87978 | devdata-98-1768599998-6285 | Jan. 16, 2026, 4:46 p.m. | | agent_mood: Helpful, call_category: Sales, eye_color: Hazel, handling_time_minutes: 30, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3781 |
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| danabush87978 | devdata-98-1767607362-5043 | Jan. 5, 2026, 5:02 a.m. | | agent_mood: Cheerful, call_category: Billing Inquiry, customer_satisfaction_score: 5, eye_color: Gray, handling_time_minutes: 12, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3782 |
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| danabush87978 | devdata-98-1768866552-8193 | Jan. 19, 2026, 6:49 p.m. | | agent_mood: Calm, call_category: Cancellation Request, eye_color: Blue-Green, handling_time_minutes: 22, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3783 |
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| danabush87978 | devdata-98-1767311575-8736 | Jan. 1, 2026, 6:52 p.m. | | agent_mood: Energetic, call_category: Technical Support, eye_color: Blue-Green, handling_time_minutes: 9, infraction_types: ['Inappropriate Language'], resolution_status: Resolved | | Filterable (QA) #3784 |
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| danabush87978 | devdata-98-1767934280-3011 | Jan. 8, 2026, 11:51 p.m. | | agent_mood: Professional, call_category: Sales, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 34, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3785 |
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| byrdtami53617 | devdata-121-1767341520-2791 | Jan. 2, 2026, 3:12 a.m. | | account_id: 45329332, agent_mood: Relaxed, call_category: General Information, customer_satisfaction_score: 5, eye_color: Hazel, handling_time_minutes: 12, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3786 |
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| byrdtami53617 | devdata-121-1768259829-3490 | Jan. 12, 2026, 6:17 p.m. | | agent_mood: Energetic, call_category: General Information, customer_satisfaction_score: 4, eye_color: Amber, handling_time_minutes: 25, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3787 |
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| byrdtami53617 | devdata-121-1769091089-9870 | Jan. 22, 2026, 9:11 a.m. | | agent_mood: Helpful, call_category: Service Activation, customer_satisfaction_score: 1, eye_color: Gray, handling_time_minutes: 16, infraction_types: ['Poor Call Control', 'Incomplete Documentation'], resolution_status: Resolved | | Filterable (QA) #3788 |
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| byrdtami53617 | devdata-121-1769287620-2793 | Jan. 24, 2026, 3:47 p.m. | | agent_mood: Focused, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 45, infraction_types: ['Failed to Follow Script'], resolution_status: Transferred | | Filterable (QA) #3789 |
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| byrdtami53617 | devdata-121-1768296717-3227 | Jan. 13, 2026, 4:31 a.m. | | agent_mood: Enthusiastic, call_category: Complaint, eye_color: Black, handling_time_minutes: 43, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3790 |
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| byrdtami53617 | devdata-121-1768711622-2626 | Jan. 17, 2026, 11:47 p.m. | | agent_mood: Professional, call_category: Billing Inquiry, eye_color: Blue, handling_time_minutes: 15, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3791 |
|---|
| byrdtami53617 | devdata-121-1767379659-9211 | Jan. 2, 2026, 1:47 p.m. | | agent_mood: Relaxed, call_category: Sales, eye_color: Brown, handling_time_minutes: 3, infraction_types: ['Poor Call Control', 'Incorrect Disposition', 'Failed to Verify Identity'], resolution_status: Resolved | | Filterable (QA) #3792 |
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| byrdtami53617 | devdata-121-1769605570-8593 | Jan. 28, 2026, 8:06 a.m. | | agent_mood: Focused, call_category: Complaint, eye_color: Blue, handling_time_minutes: 39, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3793 |
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| byrdtami53617 | devdata-121-1768063361-9947 | Jan. 10, 2026, 11:42 a.m. | | agent_mood: Relaxed, call_category: Service Activation, customer_satisfaction_score: 4, eye_color: Brown-Green, handling_time_minutes: 44, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3794 |
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| byrdtami53617 | devdata-121-1767063878-6720 | Dec. 29, 2025, 10:04 p.m. | | account_id: 12925295, agent_mood: Patient, call_category: Payment Processing, eye_color: Brown-Green, handling_time_minutes: 38, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3795 |
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| byrdtami53617 | devdata-121-1767768779-6532 | Jan. 7, 2026, 1:52 a.m. | | agent_mood: Helpful, call_category: Sales, customer_satisfaction_score: 3, eye_color: Brown, handling_time_minutes: 32, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3796 |
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| byrdtami53617 | devdata-121-1768369674-8260 | Jan. 14, 2026, 12:47 a.m. | | agent_mood: Professional, call_category: Account Changes, customer_satisfaction_score: 3, eye_color: Hazel, handling_time_minutes: 18, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3797 |
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| byrdtami53617 | devdata-121-1769150583-6116 | Jan. 23, 2026, 1:43 a.m. | | agent_mood: Cheerful, call_category: Technical Support, customer_satisfaction_score: 4, eye_color: Brown, handling_time_minutes: 8, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3798 |
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| byrdtami53617 | devdata-121-1768415384-4438 | Jan. 14, 2026, 1:29 p.m. | | agent_mood: Enthusiastic, call_category: Account Changes, customer_satisfaction_score: 4, eye_color: Violet, handling_time_minutes: 19, infraction_types: ['Failed to Follow Script'], resolution_status: Follow-up Required | | Filterable (QA) #3799 |
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| byrdtami53617 | devdata-121-1769505005-3713 | Jan. 27, 2026, 4:10 a.m. | | account_id: 32342020, agent_mood: Calm, call_category: Service Activation, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 3, infraction_types: [], resolution_status: Transferred, sale_closed: true | | Filterable (QA) #3800 |
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| byrdtami53617 | devdata-121-1768892403-8576 | Jan. 20, 2026, 2 a.m. | | account_id: 36436444, agent_mood: Calm, call_category: Account Changes, customer_satisfaction_score: 3, eye_color: Brown, handling_time_minutes: 29, infraction_types: ['Inappropriate Language'], resolution_status: Transferred, sale_closed: true | | Filterable (QA) #3801 |
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| byrdtami53617 | devdata-121-1768704228-5077 | Jan. 17, 2026, 9:43 p.m. | | account_id: 59758673, agent_mood: Confident, call_category: General Information, customer_satisfaction_score: 5, eye_color: Blue-Green, handling_time_minutes: 6, infraction_types: ['Incomplete Documentation', 'Missed Upsell Opportunity'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3802 |
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| byrdtami53617 | devdata-121-1769228638-9058 | Jan. 23, 2026, 11:23 p.m. | | agent_mood: Professional, call_category: General Information, customer_satisfaction_score: 3, eye_color: Gray, handling_time_minutes: 12, infraction_types: [], resolution_status: Transferred | | Filterable (QA) #3803 |
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| byrdtami53617 | devdata-121-1768600073-1785 | Jan. 16, 2026, 4:47 p.m. | | agent_mood: Professional, call_category: Sales, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 25, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3804 |
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| byrdtami53617 | devdata-121-1769051379-3968 | Jan. 21, 2026, 10:09 p.m. | | account_id: 36320945, agent_mood: Patient, call_category: Complaint, customer_satisfaction_score: 5, eye_color: Violet, handling_time_minutes: 17, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3805 |
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| byrdtami53617 | devdata-121-1767108326-4365 | Dec. 30, 2025, 10:25 a.m. | | agent_mood: Energetic, call_category: Billing Inquiry, eye_color: Blue-Green, handling_time_minutes: 33, infraction_types: ['Missed Compliance Statement', 'Failed to Verify Identity', 'Failed to Follow Script'], resolution_status: Resolved | | Filterable (QA) #3806 |
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| byrdtami53617 | devdata-121-1767277857-4935 | Jan. 1, 2026, 9:30 a.m. | | agent_mood: Calm, call_category: General Information, customer_satisfaction_score: 4, eye_color: Black, handling_time_minutes: 22, infraction_types: ['Inappropriate Language'], resolution_status: Resolved | | Filterable (QA) #3807 |
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| byrdtami53617 | devdata-121-1767627539-2845 | Jan. 5, 2026, 10:38 a.m. | | account_id: 27253833, agent_mood: Cheerful, call_category: Technical Support, customer_satisfaction_score: 1, eye_color: Brown-Green, handling_time_minutes: 18, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3808 |
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| byrdtami53617 | devdata-121-1769011804-7233 | Jan. 21, 2026, 11:10 a.m. | | agent_mood: Calm, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Amber, handling_time_minutes: 38, infraction_types: ['Missed Introduction'], resolution_status: Resolved | | Filterable (QA) #3809 |
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| byrdtami53617 | devdata-121-1767387433-4358 | Jan. 2, 2026, 3:57 p.m. | | account_id: 65314727, agent_mood: Helpful, call_category: Warranty Claim, customer_satisfaction_score: 5, eye_color: Gray, handling_time_minutes: 5, infraction_types: ['Missed Upsell Opportunity'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3810 |
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| frysharon93116 | devdata-111-1769506506-2278 | Jan. 27, 2026, 4:35 a.m. | | agent_mood: Calm, call_category: Technical Support, customer_satisfaction_score: 1, eye_color: Brown-Green, handling_time_minutes: 30, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #3811 |
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| frysharon93116 | devdata-111-1767565402-2577 | Jan. 4, 2026, 5:23 p.m. | | agent_mood: Calm, call_category: Service Activation, eye_color: Brown, handling_time_minutes: 3, infraction_types: ['Excessive Hold Time'], resolution_status: Escalated | | Filterable (QA) #3812 |
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| frysharon93116 | devdata-111-1767945081-6585 | Jan. 9, 2026, 2:51 a.m. | | agent_mood: Relaxed, call_category: Cancellation Request, eye_color: Brown, handling_time_minutes: 10, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3813 |
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| frysharon93116 | devdata-111-1768564519-1395 | Jan. 16, 2026, 6:55 a.m. | | agent_mood: Confident, call_category: Billing Inquiry, eye_color: Blue-Green, handling_time_minutes: 44, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3814 |
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| frysharon93116 | devdata-111-1768366277-8169 | Jan. 13, 2026, 11:51 p.m. | | agent_mood: Professional, call_category: General Information, customer_satisfaction_score: 5, eye_color: Blue, handling_time_minutes: 35, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3815 |
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| frysharon93116 | devdata-111-1768803259-5331 | Jan. 19, 2026, 1:14 a.m. | | agent_mood: Patient, call_category: Warranty Claim, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 12, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3816 |
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| frysharon93116 | devdata-111-1767210571-2393 | Dec. 31, 2025, 2:49 p.m. | | account_id: 13373113, agent_mood: Helpful, call_category: Warranty Claim, eye_color: Blue-Green, handling_time_minutes: 42, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3817 |
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| frysharon93116 | devdata-111-1767915180-3623 | Jan. 8, 2026, 6:33 p.m. | | agent_mood: Enthusiastic, call_category: Sales, customer_satisfaction_score: 5, eye_color: Black, handling_time_minutes: 6, infraction_types: ['Excessive Hold Time', 'Missed Introduction'], resolution_status: Transferred | | Filterable (QA) #3818 |
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| frysharon93116 | devdata-111-1768499490-9338 | Jan. 15, 2026, 12:51 p.m. | | agent_mood: Focused, call_category: General Information, customer_satisfaction_score: 3, eye_color: Green, handling_time_minutes: 35, infraction_types: ['Poor Call Control'], resolution_status: Resolved | | Filterable (QA) #3819 |
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| frysharon93116 | devdata-111-1769054858-8063 | Jan. 21, 2026, 11:07 p.m. | | agent_mood: Enthusiastic, call_category: Sales, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 21, infraction_types: ['Missed Upsell Opportunity', 'Incomplete Documentation'], resolution_status: Follow-up Required | | Filterable (QA) #3820 |
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| frysharon93116 | devdata-111-1767582568-7653 | Jan. 4, 2026, 10:09 p.m. | | account_id: 15041783, agent_mood: Focused, call_category: General Information, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 21, infraction_types: ['Poor Call Control', 'Inappropriate Language'], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #3821 |
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| frysharon93116 | devdata-111-1768325137-1076 | Jan. 13, 2026, 12:25 p.m. | | agent_mood: Energetic, call_category: Warranty Claim, customer_satisfaction_score: 4, eye_color: Black, handling_time_minutes: 30, infraction_types: ['Failed to Follow Script'], resolution_status: Unresolved | | Filterable (QA) #3822 |
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| frysharon93116 | devdata-111-1767139112-5112 | Dec. 30, 2025, 6:58 p.m. | | agent_mood: Focused, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Amber, handling_time_minutes: 31, infraction_types: ['Missed Compliance Statement'], resolution_status: Resolved | | Filterable (QA) #3823 |
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| frysharon93116 | devdata-111-1769196606-6941 | Jan. 23, 2026, 2:30 p.m. | | agent_mood: Enthusiastic, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 25, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3824 |
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| frysharon93116 | devdata-111-1769007392-2747 | Jan. 21, 2026, 9:56 a.m. | | agent_mood: Professional, call_category: General Information, eye_color: Violet, handling_time_minutes: 14, infraction_types: ['Excessive Hold Time'], resolution_status: Follow-up Required | | Filterable (QA) #3825 |
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