| frysharon93116 | devdata-111-1768345120-2914 | Jan. 13, 2026, 5:58 p.m. |  | account_id: 92627454, agent_mood: Helpful, call_category: Warranty Claim, customer_satisfaction_score: 3, eye_color: Hazel, handling_time_minutes: 18, infraction_types: ['Poor Call Control', 'Missed Introduction'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3826 |
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| frysharon93116 | devdata-111-1767953304-6656 | Jan. 9, 2026, 5:08 a.m. | | account_id: 64215036, agent_mood: Energetic, call_category: Technical Support, eye_color: Black, handling_time_minutes: 16, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3827 |
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| frysharon93116 | devdata-111-1768887863-5091 | Jan. 20, 2026, 12:44 a.m. | | agent_mood: Patient, call_category: Service Activation, eye_color: Blue, handling_time_minutes: 14, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3828 |
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| frysharon93116 | devdata-111-1769388505-2932 | Jan. 25, 2026, 7:48 p.m. | | agent_mood: Professional, call_category: Service Activation, customer_satisfaction_score: 5, eye_color: Blue-Green, handling_time_minutes: 36, infraction_types: ['Excessive Hold Time'], resolution_status: Resolved | | Filterable (QA) #3829 |
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| frysharon93116 | devdata-111-1768318742-8308 | Jan. 13, 2026, 10:39 a.m. | | agent_mood: Relaxed, call_category: Account Changes, customer_satisfaction_score: 5, eye_color: Blue-Green, handling_time_minutes: 29, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3830 |
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| frysharon93116 | devdata-111-1769264571-5415 | Jan. 24, 2026, 9:22 a.m. | | account_id: 77928014, agent_mood: Helpful, call_category: General Information, customer_satisfaction_score: 3, eye_color: Brown, handling_time_minutes: 30, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3831 |
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| frysharon93116 | devdata-111-1769631032-9669 | Jan. 28, 2026, 3:10 p.m. | | agent_mood: Focused, call_category: Billing Inquiry, eye_color: Black, handling_time_minutes: 26, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3832 |
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| frysharon93116 | devdata-111-1767806155-1297 | Jan. 7, 2026, 12:15 p.m. | | agent_mood: Focused, call_category: Billing Inquiry, eye_color: Amber, handling_time_minutes: 10, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3833 |
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| frysharon93116 | devdata-111-1768644749-9672 | Jan. 17, 2026, 5:12 a.m. | | account_id: 13626293, agent_mood: Focused, call_category: Cancellation Request, eye_color: Hazel, handling_time_minutes: 12, infraction_types: ['Missed Introduction'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3834 |
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| frysharon93116 | devdata-111-1769345975-9220 | Jan. 25, 2026, 7:59 a.m. | | account_id: 46189317, agent_mood: Enthusiastic, call_category: Account Changes, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 25, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3835 |
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| kellycannon43410 | devdata-79-1769419056-1685 | Jan. 26, 2026, 4:17 a.m. | | account_id: 53374569, agent_mood: Relaxed, call_category: Payment Processing, eye_color: Violet, handling_time_minutes: 13, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3836 |
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| kellycannon43410 | devdata-79-1767339135-5506 | Jan. 2, 2026, 2:32 a.m. | | agent_mood: Relaxed, call_category: Warranty Claim, customer_satisfaction_score: 3, eye_color: Gray, handling_time_minutes: 26, infraction_types: [], resolution_status: Unresolved | | Filterable (QA) #3837 |
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| kellycannon43410 | devdata-79-1767486929-1431 | Jan. 3, 2026, 7:35 p.m. | | agent_mood: Professional, call_category: Technical Support, customer_satisfaction_score: 3, eye_color: Brown-Green, handling_time_minutes: 22, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3838 |
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| kellycannon43410 | devdata-79-1767269148-6044 | Jan. 1, 2026, 7:05 a.m. | | account_id: 70345179, agent_mood: Cheerful, call_category: General Information, eye_color: Brown, handling_time_minutes: 27, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3839 |
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| kellycannon43410 | devdata-79-1767235120-7018 | Dec. 31, 2025, 9:38 p.m. | | agent_mood: Calm, call_category: Technical Support, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 19, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3840 |
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| kellycannon43410 | devdata-79-1767655972-2820 | Jan. 5, 2026, 6:32 p.m. | | agent_mood: Energetic, call_category: Account Changes, eye_color: Amber, handling_time_minutes: 38, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3841 |
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| kellycannon43410 | devdata-79-1767411702-2055 | Jan. 2, 2026, 10:41 p.m. | | account_id: 51144520, agent_mood: Cheerful, call_category: Payment Processing, customer_satisfaction_score: 2, eye_color: Gray, handling_time_minutes: 36, infraction_types: ['Failed to Verify Identity'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3842 |
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| kellycannon43410 | devdata-79-1768375011-3234 | Jan. 14, 2026, 2:16 a.m. | | agent_mood: Cheerful, call_category: Billing Inquiry, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 10, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3843 |
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| kellycannon43410 | devdata-79-1768694487-1916 | Jan. 17, 2026, 7:01 p.m. | | agent_mood: Relaxed, call_category: Billing Inquiry, eye_color: Gray, handling_time_minutes: 28, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #3844 |
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| kellycannon43410 | devdata-79-1769389706-2658 | Jan. 25, 2026, 8:08 p.m. | | account_id: 70419899, agent_mood: Cheerful, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 9, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3845 |
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| kellycannon43410 | devdata-79-1769634880-9843 | Jan. 28, 2026, 4:14 p.m. | | account_id: 93695318, agent_mood: Cheerful, call_category: Warranty Claim, customer_satisfaction_score: 3, eye_color: Blue-Green, handling_time_minutes: 11, infraction_types: ['Missed Compliance Statement', 'Failed to Follow Script', 'Incorrect Disposition'], resolution_status: Unresolved, sale_closed: true | | Filterable (QA) #3846 |
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| kellycannon43410 | devdata-79-1767118682-5922 | Dec. 30, 2025, 1:18 p.m. | | agent_mood: Cheerful, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 42, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3847 |
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| kellycannon43410 | devdata-79-1768634809-2709 | Jan. 17, 2026, 2:26 a.m. | | account_id: 44730726, agent_mood: Calm, call_category: Billing Inquiry, customer_satisfaction_score: 5, eye_color: Black, handling_time_minutes: 42, infraction_types: ['Missed Upsell Opportunity'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3848 |
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| kellycannon43410 | devdata-79-1767111100-4746 | Dec. 30, 2025, 11:11 a.m. | | account_id: 39065937, agent_mood: Relaxed, call_category: Billing Inquiry, eye_color: Blue, handling_time_minutes: 39, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3849 |
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| kellycannon43410 | devdata-79-1767398260-2370 | Jan. 2, 2026, 6:57 p.m. | | account_id: 23888078, agent_mood: Helpful, call_category: Sales, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 11, infraction_types: ['Missed Upsell Opportunity', 'Incomplete Documentation'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3850 |
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| kellycannon43410 | devdata-79-1768601764-3032 | Jan. 16, 2026, 5:16 p.m. | | agent_mood: Focused, call_category: Sales, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 9, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3851 |
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| kellycannon43410 | devdata-79-1768236611-7825 | Jan. 12, 2026, 11:50 a.m. | | agent_mood: Focused, call_category: Sales, eye_color: Green, handling_time_minutes: 14, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3852 |
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| kellycannon43410 | devdata-79-1767230297-6735 | Dec. 31, 2025, 8:18 p.m. | | agent_mood: Relaxed, call_category: Billing Inquiry, customer_satisfaction_score: 3, eye_color: Gray, handling_time_minutes: 33, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3853 |
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| kellycannon43410 | devdata-79-1768138748-4485 | Jan. 11, 2026, 8:39 a.m. | | agent_mood: Cheerful, call_category: Cancellation Request, customer_satisfaction_score: 5, eye_color: Black, handling_time_minutes: 3, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3854 |
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| kellycannon43410 | devdata-79-1767976906-6637 | Jan. 9, 2026, 11:41 a.m. | | account_id: 53491384, agent_mood: Enthusiastic, call_category: Payment Processing, eye_color: Amber, handling_time_minutes: 40, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3855 |
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| kellycannon43410 | devdata-79-1767539254-1307 | Jan. 4, 2026, 10:07 a.m. | | agent_mood: Cheerful, call_category: Technical Support, customer_satisfaction_score: 5, eye_color: Blue, handling_time_minutes: 31, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3856 |
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| kellycannon43410 | devdata-79-1768334224-9004 | Jan. 13, 2026, 2:57 p.m. | | account_id: 24106009, agent_mood: Patient, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 5, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3857 |
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| kellycannon43410 | devdata-79-1767152742-5853 | Dec. 30, 2025, 10:45 p.m. | | agent_mood: Energetic, call_category: Payment Processing, customer_satisfaction_score: 3, eye_color: Brown, handling_time_minutes: 19, infraction_types: ['Missed Upsell Opportunity'], resolution_status: Escalated | | Filterable (QA) #3858 |
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| kellycannon43410 | devdata-79-1767564927-2767 | Jan. 4, 2026, 5:15 p.m. | | agent_mood: Confident, call_category: Payment Processing, customer_satisfaction_score: 4, eye_color: Violet, handling_time_minutes: 20, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3859 |
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| kellycannon43410 | devdata-79-1768194322-2909 | Jan. 12, 2026, 12:05 a.m. | | account_id: 19361512, agent_mood: Focused, call_category: Billing Inquiry, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 28, infraction_types: ['Poor Call Control'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3860 |
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| davidhayden38577 | devdata-108-1768969720-5042 | Jan. 20, 2026, 11:28 p.m. | | account_id: 94503366, agent_mood: Professional, call_category: Technical Support, eye_color: Green, handling_time_minutes: 32, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3861 |
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| davidhayden38577 | devdata-108-1768521071-7943 | Jan. 15, 2026, 6:51 p.m. | | agent_mood: Calm, call_category: Sales, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 39, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3862 |
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| davidhayden38577 | devdata-108-1768878783-4199 | Jan. 19, 2026, 10:13 p.m. | | account_id: 99912379, agent_mood: Energetic, call_category: Sales, eye_color: Amber, handling_time_minutes: 26, infraction_types: ['Missed Introduction'], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #3863 |
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| davidhayden38577 | devdata-108-1768233813-3388 | Jan. 12, 2026, 11:03 a.m. | | agent_mood: Focused, call_category: Cancellation Request, eye_color: Gray, handling_time_minutes: 9, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3864 |
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| davidhayden38577 | devdata-108-1767470593-5437 | Jan. 3, 2026, 3:03 p.m. | | account_id: 31264400, agent_mood: Confident, call_category: Complaint, customer_satisfaction_score: 5, eye_color: Hazel, handling_time_minutes: 20, infraction_types: ['Missed Compliance Statement'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3865 |
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| davidhayden38577 | devdata-108-1767523729-1970 | Jan. 4, 2026, 5:48 a.m. | | account_id: 41329696, agent_mood: Cheerful, call_category: Account Changes, customer_satisfaction_score: 4, eye_color: Amber, handling_time_minutes: 3, infraction_types: ['Incomplete Documentation'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3866 |
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| davidhayden38577 | devdata-108-1769585520-6228 | Jan. 28, 2026, 2:32 a.m. | | account_id: 58555821, agent_mood: Helpful, call_category: Complaint, eye_color: Black, handling_time_minutes: 18, infraction_types: ['Poor Call Control', 'Failed to Verify Identity'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3867 |
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| davidhayden38577 | devdata-108-1767052317-5591 | Dec. 29, 2025, 6:51 p.m. | | agent_mood: Energetic, call_category: Billing Inquiry, eye_color: Black, handling_time_minutes: 40, infraction_types: ['Failed to Verify Identity', 'Poor Call Control'], resolution_status: Resolved | | Filterable (QA) #3868 |
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| davidhayden38577 | devdata-108-1767678936-9285 | Jan. 6, 2026, 12:55 a.m. | | account_id: 87057702, agent_mood: Enthusiastic, call_category: Sales, customer_satisfaction_score: 4, eye_color: Amber, handling_time_minutes: 45, infraction_types: [], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #3869 |
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| davidhayden38577 | devdata-108-1767958708-7461 | Jan. 9, 2026, 6:38 a.m. | | agent_mood: Relaxed, call_category: General Information, customer_satisfaction_score: 5, eye_color: Hazel, handling_time_minutes: 45, infraction_types: ['Missed Upsell Opportunity', 'Inappropriate Language', 'Missed Introduction'], resolution_status: Transferred | | Filterable (QA) #3870 |
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| davidhayden38577 | devdata-108-1769557518-5697 | Jan. 27, 2026, 6:45 p.m. | | agent_mood: Professional, call_category: Billing Inquiry, customer_satisfaction_score: 2, eye_color: Violet, handling_time_minutes: 8, infraction_types: ['Incomplete Documentation'], resolution_status: Follow-up Required | | Filterable (QA) #3871 |
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| davidhayden38577 | devdata-108-1768317463-8486 | Jan. 13, 2026, 10:17 a.m. | | account_id: 63088990, agent_mood: Enthusiastic, call_category: Warranty Claim, customer_satisfaction_score: 5, eye_color: Green, handling_time_minutes: 13, infraction_types: [], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #3872 |
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| davidhayden38577 | devdata-108-1769624669-9332 | Jan. 28, 2026, 1:24 p.m. | | account_id: 36280014, agent_mood: Enthusiastic, call_category: Warranty Claim, eye_color: Brown, handling_time_minutes: 33, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3873 |
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| davidhayden38577 | devdata-108-1767143561-4935 | Dec. 30, 2025, 8:12 p.m. | | agent_mood: Enthusiastic, call_category: Warranty Claim, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 13, infraction_types: ['Inappropriate Language', 'Missed Upsell Opportunity', 'Missed Introduction'], resolution_status: Follow-up Required | | Filterable (QA) #3874 |
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| davidhayden38577 | devdata-108-1767929813-1238 | Jan. 8, 2026, 10:36 p.m. | | account_id: 74122212, agent_mood: Patient, call_category: Cancellation Request, customer_satisfaction_score: 3, eye_color: Violet, handling_time_minutes: 23, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3875 |
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| davidhayden38577 | devdata-108-1769007261-7657 | Jan. 21, 2026, 9:54 a.m. | | account_id: 29080557, agent_mood: Confident, call_category: Warranty Claim, eye_color: Black, handling_time_minutes: 20, infraction_types: ['Failed to Follow Script'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3876 |
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| davidhayden38577 | devdata-108-1768259555-9033 | Jan. 12, 2026, 6:12 p.m. | | agent_mood: Enthusiastic, call_category: Sales, eye_color: Violet, handling_time_minutes: 6, infraction_types: ['Failed to Verify Identity', 'Failed to Follow Script'], resolution_status: Escalated | | Filterable (QA) #3877 |
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| davidhayden38577 | devdata-108-1768902136-6211 | Jan. 20, 2026, 4:42 a.m. | | account_id: 20572455, agent_mood: Relaxed, call_category: General Information, customer_satisfaction_score: 1, eye_color: Brown, handling_time_minutes: 44, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3878 |
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| davidhayden38577 | devdata-108-1767153719-6058 | Dec. 30, 2025, 11:01 p.m. | | agent_mood: Confident, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Brown, handling_time_minutes: 45, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3879 |
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| davidhayden38577 | devdata-108-1768564980-4932 | Jan. 16, 2026, 7:03 a.m. | | account_id: 37936293, agent_mood: Calm, call_category: Warranty Claim, eye_color: Gray, handling_time_minutes: 41, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #3880 |
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| davidhayden38577 | devdata-108-1768645348-4524 | Jan. 17, 2026, 5:22 a.m. | | agent_mood: Cheerful, call_category: Sales, customer_satisfaction_score: 3, eye_color: Hazel, handling_time_minutes: 4, infraction_types: ['Missed Compliance Statement', 'Inappropriate Language', 'Poor Call Control'], resolution_status: Resolved | | Filterable (QA) #3881 |
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| davidhayden38577 | devdata-108-1769214730-9503 | Jan. 23, 2026, 7:32 p.m. | | agent_mood: Energetic, call_category: Account Changes, eye_color: Violet, handling_time_minutes: 28, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #3882 |
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| davidhayden38577 | devdata-108-1768130484-3435 | Jan. 11, 2026, 6:21 a.m. | | account_id: 87842782, agent_mood: Cheerful, call_category: Account Changes, customer_satisfaction_score: 3, eye_color: Black, handling_time_minutes: 22, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #3883 |
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| davidhayden38577 | devdata-108-1769175701-8209 | Jan. 23, 2026, 8:41 a.m. | | agent_mood: Energetic, call_category: Complaint, customer_satisfaction_score: 5, eye_color: Amber, handling_time_minutes: 8, infraction_types: ['Failed to Verify Identity', 'Inappropriate Language', 'Missed Compliance Statement'], resolution_status: Resolved | | Filterable (QA) #3884 |
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| davidhayden38577 | devdata-108-1768827004-6849 | Jan. 19, 2026, 7:50 a.m. | | agent_mood: Enthusiastic, call_category: Account Changes, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 9, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #3885 |
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