| kimberlyli97249 | devdata-94-1769279372-8897 | Jan. 24, 2026, 1:29 p.m. |  | agent_mood: Helpful, call_category: Cancellation Request, customer_satisfaction_score: 5, eye_color: Violet, handling_time_minutes: 37, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #326 |
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| kimberlyli97249 | devdata-94-1768327413-3015 | Jan. 13, 2026, 1:03 p.m. | | agent_mood: Patient, call_category: Complaint, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 31, infraction_types: ['Inappropriate Language'], resolution_status: Resolved | | Filterable (QA) #327 |
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| kimberlyli97249 | devdata-94-1769023084-1680 | Jan. 21, 2026, 2:18 p.m. | | account_id: 16845859, agent_mood: Focused, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Hazel, handling_time_minutes: 10, infraction_types: ['Failed to Verify Identity'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #328 |
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| kimberlyli97249 | devdata-94-1767830131-8329 | Jan. 7, 2026, 6:55 p.m. | | agent_mood: Patient, call_category: Billing Inquiry, customer_satisfaction_score: 4, eye_color: Blue, handling_time_minutes: 21, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #329 |
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| kimberlyli97249 | devdata-94-1768272721-9658 | Jan. 12, 2026, 9:52 p.m. | | agent_mood: Cheerful, call_category: Billing Inquiry, eye_color: Brown, handling_time_minutes: 34, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #330 |
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| kimberlyli97249 | devdata-94-1767539562-3585 | Jan. 4, 2026, 10:12 a.m. | | agent_mood: Cheerful, call_category: General Information, customer_satisfaction_score: 5, eye_color: Blue-Green, handling_time_minutes: 37, infraction_types: ['Missed Upsell Opportunity', 'Incorrect Disposition', 'Inappropriate Language'], resolution_status: Follow-up Required | | Filterable (QA) #331 |
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| kimberlyli97249 | devdata-94-1768260070-6262 | Jan. 12, 2026, 6:21 p.m. | | agent_mood: Helpful, call_category: Sales, eye_color: Blue, handling_time_minutes: 43, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #332 |
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| kimberlyli97249 | devdata-94-1769463433-9063 | Jan. 26, 2026, 4:37 p.m. | | account_id: 41337055, agent_mood: Professional, call_category: Payment Processing, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 26, infraction_types: ['Incomplete Documentation'], resolution_status: Transferred, sale_closed: true | | Filterable (QA) #333 |
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| kimberlyli97249 | devdata-94-1767832783-6044 | Jan. 7, 2026, 7:39 p.m. | | account_id: 97466538, agent_mood: Focused, call_category: Technical Support, eye_color: Blue-Green, handling_time_minutes: 17, infraction_types: ['Missed Compliance Statement'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #334 |
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| kimberlyli97249 | devdata-94-1767143641-2709 | Dec. 30, 2025, 8:14 p.m. | | account_id: 51775058, agent_mood: Patient, call_category: Cancellation Request, customer_satisfaction_score: 5, eye_color: Green, handling_time_minutes: 17, infraction_types: ['Failed to Verify Identity', 'Missed Introduction', 'Missed Compliance Statement'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #335 |
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| frysharon93116 | devdata-111-1768087605-5587 | Jan. 10, 2026, 6:26 p.m. | | agent_mood: Enthusiastic, call_category: Warranty Claim, customer_satisfaction_score: 2, eye_color: Violet, handling_time_minutes: 24, infraction_types: ['Missed Upsell Opportunity', 'Failed to Verify Identity'], resolution_status: Resolved | | Filterable (QA) #336 |
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| frysharon93116 | devdata-111-1769516686-1184 | Jan. 27, 2026, 7:24 a.m. | | account_id: 73344525, agent_mood: Confident, call_category: Payment Processing, eye_color: Black, handling_time_minutes: 3, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #337 |
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| frysharon93116 | devdata-111-1767768579-8870 | Jan. 7, 2026, 1:49 a.m. | | agent_mood: Confident, call_category: Service Activation, customer_satisfaction_score: 2, eye_color: Brown-Green, handling_time_minutes: 31, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #338 |
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| frysharon93116 | devdata-111-1768258421-6178 | Jan. 12, 2026, 5:53 p.m. | | account_id: 19236760, agent_mood: Calm, call_category: General Information, eye_color: Brown, handling_time_minutes: 37, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #339 |
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| frysharon93116 | devdata-111-1768763481-6909 | Jan. 18, 2026, 2:11 p.m. | | account_id: 68834573, agent_mood: Energetic, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 6, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #340 |
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| frysharon93116 | devdata-111-1767114922-4981 | Dec. 30, 2025, 12:15 p.m. | | agent_mood: Relaxed, call_category: Technical Support, customer_satisfaction_score: 5, eye_color: Blue, handling_time_minutes: 3, infraction_types: [], resolution_status: Transferred | | Filterable (QA) #341 |
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| frysharon93116 | devdata-111-1768366090-7774 | Jan. 13, 2026, 11:48 p.m. | | agent_mood: Calm, call_category: Sales, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 45, infraction_types: ['Failed to Verify Identity'], resolution_status: Resolved | | Filterable (QA) #342 |
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| frysharon93116 | devdata-111-1767941600-2228 | Jan. 9, 2026, 1:53 a.m. | | agent_mood: Enthusiastic, call_category: General Information, eye_color: Green, handling_time_minutes: 29, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #343 |
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| frysharon93116 | devdata-111-1768832661-4972 | Jan. 19, 2026, 9:24 a.m. | | account_id: 77270484, agent_mood: Enthusiastic, call_category: Billing Inquiry, eye_color: Gray, handling_time_minutes: 23, infraction_types: ['Failed to Follow Script', 'Excessive Hold Time', 'Poor Call Control'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #344 |
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| frysharon93116 | devdata-111-1768393215-6823 | Jan. 14, 2026, 7:20 a.m. | | account_id: 75975810, agent_mood: Relaxed, call_category: Billing Inquiry, eye_color: Green, handling_time_minutes: 41, infraction_types: ['Missed Compliance Statement'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #345 |
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| frysharon93116 | devdata-111-1769514640-8943 | Jan. 27, 2026, 6:50 a.m. | | agent_mood: Helpful, call_category: Account Changes, eye_color: Amber, handling_time_minutes: 31, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #346 |
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| frysharon93116 | devdata-111-1767938278-2335 | Jan. 9, 2026, 12:57 a.m. | | agent_mood: Enthusiastic, call_category: Technical Support, customer_satisfaction_score: 2, eye_color: Hazel, handling_time_minutes: 17, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #347 |
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| frysharon93116 | devdata-111-1769160119-5749 | Jan. 23, 2026, 4:21 a.m. | | agent_mood: Cheerful, call_category: Technical Support, customer_satisfaction_score: 4, eye_color: Hazel, handling_time_minutes: 10, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #348 |
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| frysharon93116 | devdata-111-1767253188-8535 | Jan. 1, 2026, 2:39 a.m. | | account_id: 97756166, agent_mood: Energetic, call_category: Payment Processing, customer_satisfaction_score: 4, eye_color: Brown, handling_time_minutes: 34, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #349 |
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| frysharon93116 | devdata-111-1769144091-4113 | Jan. 22, 2026, 11:54 p.m. | | agent_mood: Professional, call_category: Service Activation, eye_color: Violet, handling_time_minutes: 35, infraction_types: ['Failed to Verify Identity'], resolution_status: Resolved | | Filterable (QA) #350 |
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| frysharon93116 | devdata-111-1768513194-1290 | Jan. 15, 2026, 4:39 p.m. | | agent_mood: Focused, call_category: General Information, customer_satisfaction_score: 5, eye_color: Blue-Green, handling_time_minutes: 20, infraction_types: ['Inappropriate Language', 'Incorrect Disposition'], resolution_status: Escalated | | Filterable (QA) #351 |
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| frysharon93116 | devdata-111-1768660194-8679 | Jan. 17, 2026, 9:29 a.m. | | account_id: 61404188, agent_mood: Focused, call_category: Technical Support, customer_satisfaction_score: 4, eye_color: Blue, handling_time_minutes: 41, infraction_types: ['Incorrect Disposition'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #352 |
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| frysharon93116 | devdata-111-1767584729-5717 | Jan. 4, 2026, 10:45 p.m. | | account_id: 49892363, agent_mood: Patient, call_category: Warranty Claim, customer_satisfaction_score: 4, eye_color: Violet, handling_time_minutes: 15, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #353 |
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| frysharon93116 | devdata-111-1768266511-5584 | Jan. 12, 2026, 8:08 p.m. | | agent_mood: Energetic, call_category: Complaint, customer_satisfaction_score: 3, eye_color: Green, handling_time_minutes: 15, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #354 |
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| frysharon93116 | devdata-111-1767940483-3298 | Jan. 9, 2026, 1:34 a.m. | | agent_mood: Helpful, call_category: Sales, customer_satisfaction_score: 3, eye_color: Blue, handling_time_minutes: 29, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #355 |
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| frysharon93116 | devdata-111-1769318667-9484 | Jan. 25, 2026, 12:24 a.m. | | account_id: 42457819, agent_mood: Calm, call_category: Warranty Claim, customer_satisfaction_score: 3, eye_color: Brown-Green, handling_time_minutes: 8, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #356 |
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| frysharon93116 | devdata-111-1769106204-8870 | Jan. 22, 2026, 1:23 p.m. | | agent_mood: Enthusiastic, call_category: Payment Processing, customer_satisfaction_score: 4, eye_color: Black, handling_time_minutes: 24, infraction_types: ['Missed Compliance Statement'], resolution_status: Follow-up Required | | Filterable (QA) #357 |
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| frysharon93116 | devdata-111-1767988604-3705 | Jan. 9, 2026, 2:56 p.m. | | agent_mood: Enthusiastic, call_category: Billing Inquiry, customer_satisfaction_score: 5, eye_color: Hazel, handling_time_minutes: 36, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #358 |
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| frysharon93116 | devdata-111-1768985613-5707 | Jan. 21, 2026, 3:53 a.m. | | account_id: 36534791, agent_mood: Relaxed, call_category: General Information, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 11, infraction_types: [], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #359 |
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| frysharon93116 | devdata-111-1768891509-3784 | Jan. 20, 2026, 1:45 a.m. | | account_id: 57032359, agent_mood: Confident, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Brown, handling_time_minutes: 5, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #360 |
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| andrearodriguez56030 | devdata-126-1768777591-8706 | Jan. 18, 2026, 6:06 p.m. | | account_id: 34828691, agent_mood: Enthusiastic, call_category: Sales, customer_satisfaction_score: 5, eye_color: Blue-Green, handling_time_minutes: 6, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #361 |
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| andrearodriguez56030 | devdata-126-1767757491-6818 | Jan. 6, 2026, 10:44 p.m. | | account_id: 43724644, agent_mood: Professional, call_category: Warranty Claim, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 24, infraction_types: ['Incomplete Documentation', 'Missed Upsell Opportunity', 'Missed Introduction'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #362 |
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| andrearodriguez56030 | devdata-126-1768081696-4176 | Jan. 10, 2026, 4:48 p.m. | | account_id: 27262312, agent_mood: Professional, call_category: Technical Support, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 24, infraction_types: ['Failed to Follow Script', 'Poor Call Control', 'Incomplete Documentation'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #363 |
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| andrearodriguez56030 | devdata-126-1768188727-5092 | Jan. 11, 2026, 10:32 p.m. | | agent_mood: Calm, call_category: Warranty Claim, customer_satisfaction_score: 1, eye_color: Brown, handling_time_minutes: 24, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #364 |
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| andrearodriguez56030 | devdata-126-1767305336-4728 | Jan. 1, 2026, 5:08 p.m. | | agent_mood: Calm, call_category: Warranty Claim, eye_color: Gray, handling_time_minutes: 45, infraction_types: ['Failed to Follow Script'], resolution_status: Resolved | | Filterable (QA) #365 |
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| andrearodriguez56030 | devdata-126-1768433928-8061 | Jan. 14, 2026, 6:38 p.m. | | account_id: 61872723, agent_mood: Helpful, call_category: Billing Inquiry, customer_satisfaction_score: 4, eye_color: Blue, handling_time_minutes: 13, infraction_types: ['Failed to Follow Script', 'Incomplete Documentation', 'Inappropriate Language'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #366 |
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| andrearodriguez56030 | devdata-126-1768557294-2569 | Jan. 16, 2026, 4:54 a.m. | | agent_mood: Helpful, call_category: Sales, eye_color: Hazel, handling_time_minutes: 23, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #367 |
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| andrearodriguez56030 | devdata-126-1768123756-6156 | Jan. 11, 2026, 4:29 a.m. | | account_id: 23264550, agent_mood: Professional, call_category: Cancellation Request, customer_satisfaction_score: 3, eye_color: Violet, handling_time_minutes: 18, infraction_types: ['Missed Introduction', 'Poor Call Control'], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #368 |
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| andrearodriguez56030 | devdata-126-1767389162-3240 | Jan. 2, 2026, 4:26 p.m. | | agent_mood: Professional, call_category: Billing Inquiry, eye_color: Hazel, handling_time_minutes: 14, infraction_types: [], resolution_status: Unresolved | | Filterable (QA) #369 |
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| andrearodriguez56030 | devdata-126-1768887780-5702 | Jan. 20, 2026, 12:43 a.m. | | agent_mood: Helpful, call_category: Account Changes, eye_color: Amber, handling_time_minutes: 14, infraction_types: ['Incomplete Documentation'], resolution_status: Resolved | | Filterable (QA) #370 |
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| andrearodriguez56030 | devdata-126-1767126826-7979 | Dec. 30, 2025, 3:33 p.m. | | account_id: 61614711, agent_mood: Patient, call_category: Cancellation Request, customer_satisfaction_score: 5, eye_color: Violet, handling_time_minutes: 45, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #371 |
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| andrearodriguez56030 | devdata-126-1768958584-6072 | Jan. 20, 2026, 8:23 p.m. | | agent_mood: Professional, call_category: Cancellation Request, customer_satisfaction_score: 1, eye_color: Blue-Green, handling_time_minutes: 13, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #372 |
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| andrearodriguez56030 | devdata-126-1768942002-9043 | Jan. 20, 2026, 3:46 p.m. | | account_id: 29671920, agent_mood: Calm, call_category: Service Activation, customer_satisfaction_score: 5, eye_color: Gray, handling_time_minutes: 25, infraction_types: ['Missed Introduction'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #373 |
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| andrearodriguez56030 | devdata-126-1769380448-1136 | Jan. 25, 2026, 5:34 p.m. | | agent_mood: Focused, call_category: Account Changes, eye_color: Violet, handling_time_minutes: 23, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #374 |
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| andrearodriguez56030 | devdata-126-1768678748-5130 | Jan. 17, 2026, 2:39 p.m. | | account_id: 88009641, agent_mood: Professional, call_category: Billing Inquiry, customer_satisfaction_score: 4, eye_color: Amber, handling_time_minutes: 21, infraction_types: ['Inappropriate Language'], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #375 |
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| andrearodriguez56030 | devdata-126-1768026483-7353 | Jan. 10, 2026, 1:28 a.m. | | account_id: 99848053, agent_mood: Energetic, call_category: Sales, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 20, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #376 |
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| andrearodriguez56030 | devdata-126-1769181095-9574 | Jan. 23, 2026, 10:11 a.m. | | account_id: 15006320, agent_mood: Relaxed, call_category: Cancellation Request, eye_color: Gray, handling_time_minutes: 26, infraction_types: ['Poor Call Control'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #377 |
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| andrearodriguez56030 | devdata-126-1768042033-5613 | Jan. 10, 2026, 5:47 a.m. | | agent_mood: Relaxed, call_category: Service Activation, eye_color: Brown, handling_time_minutes: 7, infraction_types: ['Failed to Follow Script'], resolution_status: Follow-up Required | | Filterable (QA) #378 |
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| andrearodriguez56030 | devdata-126-1767519015-7033 | Jan. 4, 2026, 4:30 a.m. | | agent_mood: Energetic, call_category: General Information, customer_satisfaction_score: 5, eye_color: Amber, handling_time_minutes: 28, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #379 |
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| andrearodriguez56030 | devdata-126-1769150958-4450 | Jan. 23, 2026, 1:49 a.m. | | account_id: 82191806, agent_mood: Patient, call_category: Billing Inquiry, eye_color: Brown, handling_time_minutes: 30, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #380 |
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| andrearodriguez56030 | devdata-126-1769084416-1135 | Jan. 22, 2026, 7:20 a.m. | | agent_mood: Professional, call_category: Payment Processing, customer_satisfaction_score: 4, eye_color: Blue-Green, handling_time_minutes: 27, infraction_types: ['Missed Upsell Opportunity', 'Failed to Follow Script'], resolution_status: Resolved | | Filterable (QA) #381 |
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| andrearodriguez56030 | devdata-126-1768027614-6758 | Jan. 10, 2026, 1:46 a.m. | | agent_mood: Focused, call_category: Sales, customer_satisfaction_score: 2, eye_color: Blue, handling_time_minutes: 15, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #382 |
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| andrearodriguez56030 | devdata-126-1768428413-9803 | Jan. 14, 2026, 5:06 p.m. | | agent_mood: Confident, call_category: Complaint, customer_satisfaction_score: 3, eye_color: Gray, handling_time_minutes: 6, infraction_types: ['Incorrect Disposition'], resolution_status: Escalated | | Filterable (QA) #383 |
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| andrearodriguez56030 | devdata-126-1768672944-2620 | Jan. 17, 2026, 1:02 p.m. | | account_id: 24515234, agent_mood: Focused, call_category: Payment Processing, eye_color: Green, handling_time_minutes: 32, infraction_types: [], resolution_status: Escalated, sale_closed: true | | Filterable (QA) #384 |
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| andrearodriguez56030 | devdata-126-1767489372-6054 | Jan. 3, 2026, 8:16 p.m. | | agent_mood: Calm, call_category: Warranty Claim, customer_satisfaction_score: 4, eye_color: Blue, handling_time_minutes: 15, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #385 |
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| drose54427 | devdata-120-1767211374-3407 | Dec. 31, 2025, 3:02 p.m. | | agent_mood: Calm, call_category: Warranty Claim, eye_color: Brown, handling_time_minutes: 13, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #386 |
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| drose54427 | devdata-120-1768331913-4605 | Jan. 13, 2026, 2:18 p.m. | | agent_mood: Patient, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 14, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #387 |
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| drose54427 | devdata-120-1767725687-5101 | Jan. 6, 2026, 1:54 p.m. | | agent_mood: Enthusiastic, call_category: Cancellation Request, customer_satisfaction_score: 2, eye_color: Blue-Green, handling_time_minutes: 9, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #388 |
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| drose54427 | devdata-120-1768417204-1503 | Jan. 14, 2026, 2 p.m. | | agent_mood: Calm, call_category: Payment Processing, eye_color: Violet, handling_time_minutes: 10, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #389 |
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| drose54427 | devdata-120-1768798261-5439 | Jan. 18, 2026, 11:51 p.m. | | account_id: 72880196, agent_mood: Professional, call_category: Complaint, eye_color: Brown, handling_time_minutes: 13, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #390 |
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| drose54427 | devdata-120-1767669769-8819 | Jan. 5, 2026, 10:22 p.m. | | account_id: 76912083, agent_mood: Calm, call_category: Complaint, customer_satisfaction_score: 5, eye_color: Violet, handling_time_minutes: 3, infraction_types: [], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #391 |
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| drose54427 | devdata-120-1768552543-8323 | Jan. 16, 2026, 3:35 a.m. | | agent_mood: Calm, call_category: Warranty Claim, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 12, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #392 |
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| drose54427 | devdata-120-1767091119-9704 | Dec. 30, 2025, 5:38 a.m. | | agent_mood: Helpful, call_category: Service Activation, eye_color: Amber, handling_time_minutes: 25, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #393 |
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| drose54427 | devdata-120-1767360526-3046 | Jan. 2, 2026, 8:28 a.m. | | agent_mood: Energetic, call_category: Service Activation, customer_satisfaction_score: 5, eye_color: Amber, handling_time_minutes: 33, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #394 |
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| drose54427 | devdata-120-1769444989-1508 | Jan. 26, 2026, 11:29 a.m. | | account_id: 88529128, agent_mood: Relaxed, call_category: Technical Support, customer_satisfaction_score: 4, eye_color: Black, handling_time_minutes: 33, infraction_types: [], resolution_status: Unresolved, sale_closed: true | | Filterable (QA) #395 |
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| drose54427 | devdata-120-1767346025-5756 | Jan. 2, 2026, 4:27 a.m. | | agent_mood: Relaxed, call_category: Cancellation Request, customer_satisfaction_score: 5, eye_color: Blue, handling_time_minutes: 39, infraction_types: [], resolution_status: Transferred | | Filterable (QA) #396 |
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| drose54427 | devdata-120-1767830157-2886 | Jan. 7, 2026, 6:55 p.m. | | account_id: 42212162, agent_mood: Patient, call_category: General Information, customer_satisfaction_score: 4, eye_color: Blue, handling_time_minutes: 35, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #397 |
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| drose54427 | devdata-120-1769499563-9536 | Jan. 27, 2026, 2:39 a.m. | | agent_mood: Calm, call_category: Cancellation Request, customer_satisfaction_score: 3, eye_color: Gray, handling_time_minutes: 42, infraction_types: [], resolution_status: Transferred | | Filterable (QA) #398 |
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| drose54427 | devdata-120-1769594610-7316 | Jan. 28, 2026, 5:03 a.m. | | agent_mood: Focused, call_category: Account Changes, customer_satisfaction_score: 3, eye_color: Hazel, handling_time_minutes: 36, infraction_types: ['Excessive Hold Time'], resolution_status: Resolved | | Filterable (QA) #399 |
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| drose54427 | devdata-120-1767703299-9319 | Jan. 6, 2026, 7:41 a.m. | | agent_mood: Professional, call_category: General Information, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 25, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #400 |
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| drose54427 | devdata-120-1768572489-4353 | Jan. 16, 2026, 9:08 a.m. | | account_id: 66059554, agent_mood: Relaxed, call_category: Account Changes, eye_color: Violet, handling_time_minutes: 9, infraction_types: ['Missed Introduction'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #401 |
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| drose54427 | devdata-120-1767835498-7084 | Jan. 7, 2026, 8:24 p.m. | | agent_mood: Confident, call_category: Technical Support, customer_satisfaction_score: 1, eye_color: Green, handling_time_minutes: 35, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #402 |
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| drose54427 | devdata-120-1768120456-2768 | Jan. 11, 2026, 3:34 a.m. | | agent_mood: Focused, call_category: General Information, customer_satisfaction_score: 5, eye_color: Amber, handling_time_minutes: 25, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #403 |
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| drose54427 | devdata-120-1767773199-1938 | Jan. 7, 2026, 3:06 a.m. | | agent_mood: Helpful, call_category: Payment Processing, customer_satisfaction_score: 2, eye_color: Hazel, handling_time_minutes: 22, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #404 |
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| drose54427 | devdata-120-1769046723-8363 | Jan. 21, 2026, 8:52 p.m. | | agent_mood: Calm, call_category: Service Activation, customer_satisfaction_score: 4, eye_color: Amber, handling_time_minutes: 31, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #405 |
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| drose54427 | devdata-120-1769170064-3989 | Jan. 23, 2026, 7:07 a.m. | | agent_mood: Energetic, call_category: Account Changes, customer_satisfaction_score: 5, eye_color: Amber, handling_time_minutes: 42, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #406 |
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| drose54427 | devdata-120-1769540029-5364 | Jan. 27, 2026, 1:53 p.m. | | agent_mood: Patient, call_category: Account Changes, eye_color: Blue-Green, handling_time_minutes: 25, infraction_types: ['Inappropriate Language'], resolution_status: Resolved | | Filterable (QA) #407 |
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| drose54427 | devdata-120-1768608474-9248 | Jan. 16, 2026, 7:07 p.m. | | agent_mood: Enthusiastic, call_category: General Information, customer_satisfaction_score: 5, eye_color: Brown-Green, handling_time_minutes: 5, infraction_types: ['Missed Introduction'], resolution_status: Follow-up Required | | Filterable (QA) #408 |
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| drose54427 | devdata-120-1767179911-1845 | Dec. 31, 2025, 6:18 a.m. | | agent_mood: Focused, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 4, infraction_types: ['Inappropriate Language'], resolution_status: Resolved | | Filterable (QA) #409 |
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| drose54427 | devdata-120-1768816542-7245 | Jan. 19, 2026, 4:55 a.m. | | agent_mood: Focused, call_category: Cancellation Request, customer_satisfaction_score: 1, eye_color: Hazel, handling_time_minutes: 20, infraction_types: ['Inappropriate Language'], resolution_status: Resolved | | Filterable (QA) #410 |
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| kellycannon43410 | devdata-79-1768495594-7128 | Jan. 15, 2026, 11:46 a.m. | | agent_mood: Cheerful, call_category: Account Changes, eye_color: Green, handling_time_minutes: 14, infraction_types: [], resolution_status: Follow-up Required | | Filterable (QA) #411 |
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| kellycannon43410 | devdata-79-1768038569-2227 | Jan. 10, 2026, 4:49 a.m. | | agent_mood: Cheerful, call_category: General Information, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 34, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #412 |
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| kellycannon43410 | devdata-79-1767883257-6524 | Jan. 8, 2026, 9:40 a.m. | | account_id: 31714715, agent_mood: Enthusiastic, call_category: Sales, customer_satisfaction_score: 5, eye_color: Green, handling_time_minutes: 18, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #413 |
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| kellycannon43410 | devdata-79-1768514068-2455 | Jan. 15, 2026, 4:54 p.m. | | agent_mood: Cheerful, call_category: General Information, customer_satisfaction_score: 5, eye_color: Black, handling_time_minutes: 33, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #414 |
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| kellycannon43410 | devdata-79-1769201016-1325 | Jan. 23, 2026, 3:43 p.m. | | account_id: 14983937, agent_mood: Energetic, call_category: Complaint, customer_satisfaction_score: 5, eye_color: Brown, handling_time_minutes: 36, infraction_types: [], resolution_status: Follow-up Required, sale_closed: true | | Filterable (QA) #415 |
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| kellycannon43410 | devdata-79-1768365666-9690 | Jan. 13, 2026, 11:41 p.m. | | agent_mood: Patient, call_category: Billing Inquiry, eye_color: Hazel, handling_time_minutes: 7, infraction_types: ['Incomplete Documentation'], resolution_status: Resolved | | Filterable (QA) #416 |
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| kellycannon43410 | devdata-79-1767360033-5378 | Jan. 2, 2026, 8:20 a.m. | | account_id: 12359439, agent_mood: Enthusiastic, call_category: Payment Processing, customer_satisfaction_score: 5, eye_color: Gray, handling_time_minutes: 9, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #417 |
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| kellycannon43410 | devdata-79-1768391138-2745 | Jan. 14, 2026, 6:45 a.m. | | agent_mood: Helpful, call_category: Technical Support, customer_satisfaction_score: 3, eye_color: Blue-Green, handling_time_minutes: 37, infraction_types: [], resolution_status: Transferred | | Filterable (QA) #418 |
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| kellycannon43410 | devdata-79-1768745346-5605 | Jan. 18, 2026, 9:09 a.m. | | agent_mood: Confident, call_category: Warranty Claim, eye_color: Hazel, handling_time_minutes: 11, infraction_types: ['Missed Introduction', 'Missed Upsell Opportunity'], resolution_status: Escalated | | Filterable (QA) #419 |
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| kellycannon43410 | devdata-79-1768861599-2170 | Jan. 19, 2026, 5:26 p.m. | | account_id: 38286502, agent_mood: Professional, call_category: Account Changes, customer_satisfaction_score: 4, eye_color: Black, handling_time_minutes: 13, infraction_types: ['Poor Call Control', 'Incorrect Disposition'], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #420 |
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| kellycannon43410 | devdata-79-1768878454-6859 | Jan. 19, 2026, 10:07 p.m. | | agent_mood: Helpful, call_category: Service Activation, customer_satisfaction_score: 3, eye_color: Blue-Green, handling_time_minutes: 21, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #421 |
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| kellycannon43410 | devdata-79-1769594120-6471 | Jan. 28, 2026, 4:55 a.m. | | agent_mood: Professional, call_category: Payment Processing, customer_satisfaction_score: 4, eye_color: Green, handling_time_minutes: 35, infraction_types: [], resolution_status: Escalated | | Filterable (QA) #422 |
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| kellycannon43410 | devdata-79-1767549153-9586 | Jan. 4, 2026, 12:52 p.m. | | agent_mood: Confident, call_category: Cancellation Request, customer_satisfaction_score: 4, eye_color: Violet, handling_time_minutes: 32, infraction_types: [], resolution_status: Resolved | | Filterable (QA) #423 |
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| kellycannon43410 | devdata-79-1769087788-2841 | Jan. 22, 2026, 8:16 a.m. | | account_id: 66716229, agent_mood: Energetic, call_category: Account Changes, customer_satisfaction_score: 5, eye_color: Hazel, handling_time_minutes: 24, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #424 |
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| kellycannon43410 | devdata-79-1767409743-2106 | Jan. 2, 2026, 10:09 p.m. | | account_id: 18954277, agent_mood: Cheerful, call_category: Service Activation, customer_satisfaction_score: 4, eye_color: Blue, handling_time_minutes: 5, infraction_types: [], resolution_status: Resolved, sale_closed: true | | Filterable (QA) #425 |
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