| ExternalQaItemScore object (54592) | This score seems too harsh |  | 1.0 | Jan. 27, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54487) | This score seems too harsh | | 1.0 | Feb. 1, 2026, 3:55 p.m. |
|---|
| ExternalQaItemScore object (54457) | This score seems too harsh | | 1.0 | Jan. 20, 2026, 7:48 a.m. |
|---|
| ExternalQaItemScore object (54301) | Process issue - call was not fully reviewed |  | 1.0 | Feb. 3, 2026, 1:45 a.m. |
|---|
| ExternalQaItemScore object (54282) | Agent did better than score indicates | | 1.0 | Jan. 29, 2026, 7:03 a.m. |
|---|
| ExternalQaItemScore object (54182) | Disagreement with scoring methodology | | 1.0 | Jan. 27, 2026, 12:03 a.m. |
|---|
| ExternalQaItemScore object (54124) | Agent did better than score indicates | | 1.0 | Jan. 13, 2026, 7:20 a.m. |
|---|
| ExternalQaItemScore object (54092) | This score seems too harsh | | 1.0 | Feb. 2, 2026, 10:25 p.m. |
|---|
| ExternalQaItemScore object (53994) | Scoring discrepancy - should be higher | | 1.0 | Jan. 13, 2026, 6:45 a.m. |
|---|
| ExternalQaItemScore object (53779) | Agent did better than score indicates | | 1.0 | Jan. 30, 2026, 2:45 p.m. |
|---|
| ExternalQaItemScore object (53778) | This score seems too harsh | | 1.0 | Feb. 10, 2026, 6:37 p.m. |
|---|
| ExternalQaItemScore object (53767) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 30, 2026, 4:56 a.m. |
|---|
| ExternalQaItemScore object (53763) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 4, 2026, 9:42 a.m. |
|---|
| ExternalQaItemScore object (53739) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 6, 2026, 12:04 p.m. |
|---|
| ExternalQaItemScore object (53733) | Process issue - call was not fully reviewed | | 1.0 | Feb. 11, 2026, 11:39 a.m. |
|---|
| ExternalQaItemScore object (53691) | Process issue - call was not fully reviewed | | 1.0 | Feb. 1, 2026, 7:05 p.m. |
|---|
| ExternalQaItemScore object (53619) | Process issue - call was not fully reviewed | | 1.0 | Jan. 26, 2026, 7:30 a.m. |
|---|
| ExternalQaItemScore object (53571) | Scoring discrepancy - should be higher | | 1.0 | Jan. 17, 2026, 5:21 a.m. |
|---|
| ExternalQaItemScore object (53524) | This score seems too harsh | | 1.0 | Jan. 22, 2026, 3:21 a.m. |
|---|
| ExternalQaItemScore object (53508) | Process issue - call was not fully reviewed | | 1.0 | Jan. 17, 2026, 3:33 a.m. |
|---|
| ExternalQaItemScore object (53474) | Process issue - call was not fully reviewed | | 1.0 | Jan. 20, 2026, 4:26 a.m. |
|---|
| ExternalQaItemScore object (53467) | Scoring discrepancy - should be higher | | 1.0 | Jan. 17, 2026, 10:35 a.m. |
|---|
| ExternalQaItemScore object (53364) | Disagreement with scoring methodology | | 1.0 | Feb. 15, 2026, 8:55 a.m. |
|---|
| ExternalQaItemScore object (53238) | Scoring discrepancy - should be higher | | 1.0 | Jan. 11, 2026, 2:02 p.m. |
|---|
| ExternalQaItemScore object (53227) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 24, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (53216) | This score seems too harsh | | 1.0 | Feb. 3, 2026, 7:20 a.m. |
|---|
| ExternalQaItemScore object (53201) | Disagreement with scoring methodology | | 1.0 | Jan. 26, 2026, 11:09 p.m. |
|---|
| ExternalQaItemScore object (53118) | Process issue - call was not fully reviewed | | 1.0 | Jan. 12, 2026, 8:55 p.m. |
|---|
| ExternalQaItemScore object (53103) | This score seems too harsh | | 1.0 | Feb. 4, 2026, 1:33 p.m. |
|---|
| ExternalQaItemScore object (52879) | This score seems too harsh | | 1.0 | Jan. 19, 2026, 4:08 a.m. |
|---|
| ExternalQaItemScore object (52867) | Process issue - call was not fully reviewed | | 1.0 | Jan. 12, 2026, 10:35 a.m. |
|---|
| ExternalQaItemScore object (52821) | Agent did better than score indicates | | 1.0 | Jan. 13, 2026, 2:08 a.m. |
|---|
| ExternalQaItemScore object (52816) | Disagreement with scoring methodology | | 1.0 | Jan. 25, 2026, 9:14 p.m. |
|---|
| ExternalQaItemScore object (52782) | Disagreement with scoring methodology | | 1.0 | Jan. 20, 2026, 2:52 p.m. |
|---|
| ExternalQaItemScore object (52675) | Scoring discrepancy - should be higher | | 1.0 | Jan. 29, 2026, 1:46 p.m. |
|---|
| ExternalQaItemScore object (52583) | Agent did better than score indicates | | 1.0 | Jan. 23, 2026, 3:19 p.m. |
|---|
| ExternalQaItemScore object (52482) | Disagreement with scoring methodology | | 1.0 | Feb. 9, 2026, 3:27 p.m. |
|---|
| ExternalQaItemScore object (52479) | Process issue - call was not fully reviewed | | 1.0 | Feb. 24, 2026, 11:06 a.m. |
|---|
| ExternalQaItemScore object (52433) | Disagreement with scoring methodology | | 1.0 | Feb. 5, 2026, 1:02 p.m. |
|---|
| ExternalQaItemScore object (52419) | Disagreement with scoring methodology | | 1.0 | Jan. 22, 2026, 7:23 p.m. |
|---|
| ExternalQaItemScore object (52414) | This score seems too harsh | | 1.0 | Feb. 4, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (52411) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 31, 2026, 12:22 a.m. |
|---|
| ExternalQaItemScore object (52410) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 9, 2026, 2:54 p.m. |
|---|
| ExternalQaItemScore object (52386) | This score seems too harsh | | 1.0 | Jan. 7, 2026, 11:44 p.m. |
|---|
| ExternalQaItemScore object (52283) | Process issue - call was not fully reviewed | | 1.0 | Feb. 14, 2026, 2:17 p.m. |
|---|
| ExternalQaItemScore object (52197) | This score seems too harsh | | 1.0 | Jan. 26, 2026, 10 a.m. |
|---|
| ExternalQaItemScore object (52188) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 26, 2026, 6:57 a.m. |
|---|
| ExternalQaItemScore object (52169) | Agent did better than score indicates | | 1.0 | Feb. 4, 2026, 4:33 p.m. |
|---|
| ExternalQaItemScore object (52164) | Disagreement with scoring methodology | | 1.0 | Jan. 15, 2026, 12:35 a.m. |
|---|
| ExternalQaItemScore object (52159) | Process issue - call was not fully reviewed | | 1.0 | Feb. 6, 2026, 7:04 p.m. |
|---|
| ExternalQaItemScore object (52109) | Agent did better than score indicates | | 1.0 | Jan. 20, 2026, 10:52 p.m. |
|---|
| ExternalQaItemScore object (52106) | This score seems too harsh | | 1.0 | Feb. 15, 2026, 8 a.m. |
|---|
| ExternalQaItemScore object (52043) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 19, 2026, 5:33 a.m. |
|---|
| ExternalQaItemScore object (51971) | Agent did better than score indicates | | 1.0 | Jan. 19, 2026, 3:57 p.m. |
|---|
| ExternalQaItemScore object (51841) | Process issue - call was not fully reviewed | | 1.0 | Jan. 26, 2026, 5:16 p.m. |
|---|
| ExternalQaItemScore object (51825) | This score seems too harsh | | 1.0 | Jan. 21, 2026, 11:51 p.m. |
|---|
| ExternalQaItemScore object (51810) | This score seems too harsh | | 1.0 | Jan. 21, 2026, 8:55 p.m. |
|---|
| ExternalQaItemScore object (51777) | Disagreement with scoring methodology | | 1.0 | Jan. 8, 2026, 8:44 a.m. |
|---|
| ExternalQaItemScore object (51763) | Scoring discrepancy - should be higher | | 1.0 | Feb. 23, 2026, 2:22 a.m. |
|---|
| ExternalQaItemScore object (51655) | Scoring discrepancy - should be higher | | 1.0 | Feb. 1, 2026, 11:34 p.m. |
|---|
| ExternalQaItemScore object (51576) | This score seems too harsh | | 1.0 | Feb. 5, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (51529) | Agent did better than score indicates | | 1.0 | Jan. 23, 2026, 12:29 p.m. |
|---|
| ExternalQaItemScore object (51510) | Disagreement with scoring methodology | | 1.0 | Jan. 30, 2026, 8:45 p.m. |
|---|
| ExternalQaItemScore object (51460) | Process issue - call was not fully reviewed | | 1.0 | Jan. 27, 2026, 8:04 p.m. |
|---|
| ExternalQaItemScore object (51455) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 12, 2026, 10:39 p.m. |
|---|
| ExternalQaItemScore object (51384) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 25, 2026, 9:33 a.m. |
|---|
| ExternalQaItemScore object (51002) | Scoring discrepancy - should be higher | | 1.0 | Jan. 25, 2026, 10:14 p.m. |
|---|
| ExternalQaItemScore object (50934) | Scoring discrepancy - should be higher | | 1.0 | Feb. 7, 2026, 10:19 a.m. |
|---|
| ExternalQaItemScore object (50920) | Scoring discrepancy - should be higher | | 1.0 | Feb. 3, 2026, 1:51 p.m. |
|---|
| ExternalQaItemScore object (50901) | Agent did better than score indicates | | 1.0 | Jan. 9, 2026, 4:24 a.m. |
|---|
| ExternalQaItemScore object (50856) | Disagreement with scoring methodology | | 1.0 | Jan. 21, 2026, 12:53 p.m. |
|---|
| ExternalQaItemScore object (50801) | Process issue - call was not fully reviewed | | 1.0 | Jan. 23, 2026, 10:24 p.m. |
|---|
| ExternalQaItemScore object (50779) | This score seems too harsh | | 1.0 | Jan. 28, 2026, 7:14 a.m. |
|---|
| ExternalQaItemScore object (50713) | Scoring discrepancy - should be higher | | 1.0 | Jan. 8, 2026, 8:33 p.m. |
|---|
| ExternalQaItemScore object (50697) | Process issue - call was not fully reviewed | | 1.0 | Jan. 25, 2026, 6:58 a.m. |
|---|
| ExternalQaItemScore object (50665) | Disagreement with scoring methodology | | 1.0 | Jan. 6, 2026, 7:03 p.m. |
|---|
| ExternalQaItemScore object (50564) | Process issue - call was not fully reviewed | | 1.0 | Jan. 12, 2026, 11:25 a.m. |
|---|
| ExternalQaItemScore object (50422) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 25, 2026, 10:24 p.m. |
|---|
| ExternalQaItemScore object (50212) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 18, 2026, 7:46 p.m. |
|---|
| ExternalQaItemScore object (50208) | Agent did better than score indicates | | 1.0 | Feb. 5, 2026, 8:26 p.m. |
|---|
| ExternalQaItemScore object (50196) | Scoring discrepancy - should be higher | | 1.0 | Feb. 10, 2026, 4:28 a.m. |
|---|
| ExternalQaItemScore object (50140) | This score seems too harsh | | 1.0 | Jan. 3, 2026, 7:46 p.m. |
|---|
| ExternalQaItemScore object (49970) | Disagreement with scoring methodology | | 1.0 | Jan. 23, 2026, 8:30 a.m. |
|---|
| ExternalQaItemScore object (49968) | Process issue - call was not fully reviewed | | 1.0 | Feb. 6, 2026, 4:59 a.m. |
|---|
| ExternalQaItemScore object (49957) | This score seems too harsh | | 1.0 | Jan. 23, 2026, 12:04 a.m. |
|---|
| ExternalQaItemScore object (49941) | Scoring discrepancy - should be higher | | 1.0 | Feb. 9, 2026, 2:14 a.m. |
|---|
| ExternalQaItemScore object (49908) | Agent did better than score indicates | | 1.0 | Jan. 24, 2026, 7 p.m. |
|---|
| ExternalQaItemScore object (49894) | Process issue - call was not fully reviewed | | 1.0 | Jan. 3, 2026, 9:06 p.m. |
|---|
| ExternalQaItemScore object (49873) | This score seems too harsh | | 1.0 | Jan. 30, 2026, 6:48 a.m. |
|---|
| ExternalQaItemScore object (49808) | Agent did better than score indicates | | 1.0 | Jan. 30, 2026, 5:31 p.m. |
|---|
| ExternalQaItemScore object (49746) | Scoring discrepancy - should be higher | | 1.0 | Feb. 4, 2026, 11:15 p.m. |
|---|
| ExternalQaItemScore object (49679) | Scoring discrepancy - should be higher | | 1.0 | Feb. 4, 2026, 4:44 a.m. |
|---|
| ExternalQaItemScore object (49641) | Disagreement with scoring methodology | | 1.0 | Jan. 5, 2026, 3:22 a.m. |
|---|
| ExternalQaItemScore object (49636) | Scoring discrepancy - should be higher | | 1.0 | Jan. 21, 2026, 12:43 p.m. |
|---|
| ExternalQaItemScore object (49614) | Scoring discrepancy - should be higher | | 1.0 | Feb. 11, 2026, 1:25 p.m. |
|---|
| ExternalQaItemScore object (49605) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 21, 2026, 12:43 a.m. |
|---|
| ExternalQaItemScore object (49483) | Scoring discrepancy - should be higher | | 1.0 | Feb. 2, 2026, 6:48 a.m. |
|---|
| ExternalQaItemScore object (49195) | Process issue - call was not fully reviewed | | 1.0 | Feb. 14, 2026, 8:58 a.m. |
|---|
| ExternalQaItemScore object (49181) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 5, 2026, 6:16 a.m. |
|---|
| ExternalQaItemScore object (49169) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 19, 2026, 12:09 a.m. |
|---|