| ExternalQaItemScore object (54647) | Disagreement with scoring methodology |  | 4.0 | Jan. 28, 2026, 3:32 a.m. |
|---|
| ExternalQaItemScore object (54634) | Process issue - call was not fully reviewed | | 4.0 | Feb. 19, 2026, 9:24 a.m. |
|---|
| ExternalQaItemScore object (54609) | This score seems too harsh |  | 4.0 | Feb. 8, 2026, 2:25 a.m. |
|---|
| ExternalQaItemScore object (54434) | Scoring discrepancy - should be higher | | 4.0 | Jan. 8, 2026, 11:06 a.m. |
|---|
| ExternalQaItemScore object (54309) | Disagreement with scoring methodology | | 4.0 | Jan. 21, 2026, 5:06 p.m. |
|---|
| ExternalQaItemScore object (54272) | Agent did better than score indicates | | 4.0 | Feb. 13, 2026, 10:15 a.m. |
|---|
| ExternalQaItemScore object (54164) | Agent did better than score indicates | | 4.0 | Feb. 17, 2026, 5:48 a.m. |
|---|
| ExternalQaItemScore object (54161) | This score seems too harsh | | 4.0 | Jan. 30, 2026, 8:31 p.m. |
|---|
| ExternalQaItemScore object (54159) | This score seems too harsh | | 4.0 | Jan. 25, 2026, 10:47 a.m. |
|---|
| ExternalQaItemScore object (54113) | Agent did better than score indicates | | 4.0 | Feb. 16, 2026, 3:28 p.m. |
|---|
| ExternalQaItemScore object (54106) | Process issue - call was not fully reviewed | | 4.0 | Feb. 9, 2026, 6:36 a.m. |
|---|
| ExternalQaItemScore object (54017) | Agent did better than score indicates | | 4.0 | Jan. 20, 2026, 7:01 a.m. |
|---|
| ExternalQaItemScore object (53982) | This score seems too harsh | | 4.0 | Jan. 12, 2026, 9:21 p.m. |
|---|
| ExternalQaItemScore object (53846) | Scoring discrepancy - should be higher | | 4.0 | Jan. 19, 2026, 11:16 p.m. |
|---|
| ExternalQaItemScore object (53826) | Disagreement with scoring methodology | | 4.0 | Jan. 13, 2026, 6:38 p.m. |
|---|
| ExternalQaItemScore object (53797) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 22, 2026, 7:20 p.m. |
|---|
| ExternalQaItemScore object (53719) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 23, 2026, 9:17 p.m. |
|---|
| ExternalQaItemScore object (53690) | Agent did better than score indicates | | 4.0 | Feb. 6, 2026, 4:38 a.m. |
|---|
| ExternalQaItemScore object (53678) | Process issue - call was not fully reviewed | | 4.0 | Jan. 26, 2026, 9:12 p.m. |
|---|
| ExternalQaItemScore object (53668) | Scoring discrepancy - should be higher | | 4.0 | Jan. 11, 2026, 6:36 a.m. |
|---|
| ExternalQaItemScore object (53655) | This score seems too harsh | | 4.0 | Feb. 21, 2026, 4:16 p.m. |
|---|
| ExternalQaItemScore object (53618) | Agent did better than score indicates | | 4.0 | Jan. 22, 2026, 6:09 p.m. |
|---|
| ExternalQaItemScore object (53605) | Agent did better than score indicates | | 4.0 | Jan. 6, 2026, 12:38 p.m. |
|---|
| ExternalQaItemScore object (53534) | This score seems too harsh | | 4.0 | Feb. 11, 2026, 2:05 p.m. |
|---|
| ExternalQaItemScore object (53502) | This score seems too harsh | | 4.0 | Feb. 11, 2026, 4:05 p.m. |
|---|
| ExternalQaItemScore object (53460) | Process issue - call was not fully reviewed | | 4.0 | Jan. 9, 2026, 2:47 a.m. |
|---|
| ExternalQaItemScore object (53408) | Disagreement with scoring methodology | | 4.0 | Feb. 9, 2026, 12:52 p.m. |
|---|
| ExternalQaItemScore object (53395) | Process issue - call was not fully reviewed | | 4.0 | Feb. 10, 2026, 7:49 a.m. |
|---|
| ExternalQaItemScore object (53376) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 11, 2026, 6:28 p.m. |
|---|
| ExternalQaItemScore object (53350) | Agent did better than score indicates | | 4.0 | Feb. 26, 2026, 1:09 a.m. |
|---|
| ExternalQaItemScore object (53209) | Agent did better than score indicates | | 4.0 | Feb. 17, 2026, 5:22 p.m. |
|---|
| ExternalQaItemScore object (53192) | Process issue - call was not fully reviewed | | 4.0 | Jan. 25, 2026, 9:31 a.m. |
|---|
| ExternalQaItemScore object (53108) | Disagreement with scoring methodology | | 4.0 | Jan. 30, 2026, 4:42 p.m. |
|---|
| ExternalQaItemScore object (52977) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 8, 2026, 3:52 a.m. |
|---|
| ExternalQaItemScore object (52896) | Disagreement with scoring methodology | | 4.0 | Jan. 21, 2026, 11:37 p.m. |
|---|
| ExternalQaItemScore object (52812) | Process issue - call was not fully reviewed | | 4.0 | Feb. 1, 2026, 8:01 a.m. |
|---|
| ExternalQaItemScore object (52739) | Agent did better than score indicates | | 4.0 | Feb. 10, 2026, 1:45 p.m. |
|---|
| ExternalQaItemScore object (52704) | Scoring discrepancy - should be higher | | 4.0 | Jan. 24, 2026, 8:42 p.m. |
|---|
| ExternalQaItemScore object (52699) | Disagreement with scoring methodology | | 4.0 | Feb. 8, 2026, 5:14 a.m. |
|---|
| ExternalQaItemScore object (52636) | Disagreement with scoring methodology | | 4.0 | Jan. 12, 2026, 3:50 p.m. |
|---|
| ExternalQaItemScore object (52544) | Process issue - call was not fully reviewed | | 4.0 | Jan. 27, 2026, 8:13 p.m. |
|---|
| ExternalQaItemScore object (52461) | Agent did better than score indicates | | 4.0 | Jan. 12, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (52434) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 16, 2026, 11:14 p.m. |
|---|
| ExternalQaItemScore object (52255) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 12, 2026, 6:23 p.m. |
|---|
| ExternalQaItemScore object (52238) | This score seems too harsh | | 4.0 | Feb. 6, 2026, 8:25 p.m. |
|---|
| ExternalQaItemScore object (52206) | Agent did better than score indicates | | 4.0 | Jan. 13, 2026, 7:09 p.m. |
|---|
| ExternalQaItemScore object (52141) | Process issue - call was not fully reviewed | | 4.0 | Feb. 2, 2026, 9:37 p.m. |
|---|
| ExternalQaItemScore object (52135) | Scoring discrepancy - should be higher | | 4.0 | Feb. 11, 2026, 11:03 a.m. |
|---|
| ExternalQaItemScore object (52038) | Process issue - call was not fully reviewed | | 4.0 | Feb. 10, 2026, 6:18 a.m. |
|---|
| ExternalQaItemScore object (51990) | Process issue - call was not fully reviewed | | 4.0 | Jan. 28, 2026, 1:54 a.m. |
|---|
| ExternalQaItemScore object (51978) | Disagreement with scoring methodology | | 4.0 | Jan. 16, 2026, 8:28 a.m. |
|---|
| ExternalQaItemScore object (51941) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 15, 2026, 3:22 a.m. |
|---|
| ExternalQaItemScore object (51922) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 13, 2026, 12:35 p.m. |
|---|
| ExternalQaItemScore object (51918) | Process issue - call was not fully reviewed | | 4.0 | Jan. 26, 2026, 5:06 a.m. |
|---|
| ExternalQaItemScore object (51875) | Process issue - call was not fully reviewed | | 4.0 | Jan. 17, 2026, 10:51 p.m. |
|---|
| ExternalQaItemScore object (51851) | Disagreement with scoring methodology | | 4.0 | Feb. 6, 2026, 9:19 a.m. |
|---|
| ExternalQaItemScore object (51805) | Scoring discrepancy - should be higher | | 4.0 | Jan. 29, 2026, 1:26 p.m. |
|---|
| ExternalQaItemScore object (51797) | Scoring discrepancy - should be higher | | 4.0 | Feb. 22, 2026, 8:44 p.m. |
|---|
| ExternalQaItemScore object (51796) | Scoring discrepancy - should be higher | | 4.0 | Feb. 13, 2026, 5:11 p.m. |
|---|
| ExternalQaItemScore object (51786) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 1, 2026, 5:46 p.m. |
|---|
| ExternalQaItemScore object (51764) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 19, 2026, 12:06 p.m. |
|---|
| ExternalQaItemScore object (51721) | Process issue - call was not fully reviewed | | 4.0 | Jan. 22, 2026, 1:29 p.m. |
|---|
| ExternalQaItemScore object (51697) | Disagreement with scoring methodology | | 4.0 | Jan. 30, 2026, 9:27 a.m. |
|---|
| ExternalQaItemScore object (51659) | Agent did better than score indicates | | 4.0 | Feb. 9, 2026, 5:20 p.m. |
|---|
| ExternalQaItemScore object (51618) | Agent did better than score indicates | | 4.0 | Jan. 27, 2026, 12:42 p.m. |
|---|
| ExternalQaItemScore object (51613) | Process issue - call was not fully reviewed | | 4.0 | Feb. 6, 2026, 5:21 p.m. |
|---|
| ExternalQaItemScore object (51538) | Process issue - call was not fully reviewed | | 4.0 | Feb. 4, 2026, 3:23 a.m. |
|---|
| ExternalQaItemScore object (51508) | This score seems too harsh | | 4.0 | Feb. 13, 2026, 7:14 p.m. |
|---|
| ExternalQaItemScore object (51488) | This score seems too harsh | | 4.0 | Jan. 13, 2026, 12:50 a.m. |
|---|
| ExternalQaItemScore object (51466) | Agent did better than score indicates | | 4.0 | Jan. 17, 2026, 8:25 a.m. |
|---|
| ExternalQaItemScore object (51419) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 16, 2026, 2:20 p.m. |
|---|
| ExternalQaItemScore object (51414) | Disagreement with scoring methodology | | 4.0 | Jan. 24, 2026, 9:28 a.m. |
|---|
| ExternalQaItemScore object (51398) | Process issue - call was not fully reviewed | | 4.0 | Jan. 15, 2026, 4:14 a.m. |
|---|
| ExternalQaItemScore object (51341) | Agent did better than score indicates | | 4.0 | Feb. 14, 2026, 10:50 p.m. |
|---|
| ExternalQaItemScore object (51311) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 3, 2026, 3:57 a.m. |
|---|
| ExternalQaItemScore object (51305) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 19, 2026, 4:54 p.m. |
|---|
| ExternalQaItemScore object (51296) | Agent did better than score indicates | | 4.0 | Jan. 29, 2026, 2:37 p.m. |
|---|
| ExternalQaItemScore object (51282) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 4, 2026, 9:36 p.m. |
|---|
| ExternalQaItemScore object (51268) | Scoring discrepancy - should be higher | | 4.0 | Jan. 27, 2026, 12:14 a.m. |
|---|
| ExternalQaItemScore object (51250) | Process issue - call was not fully reviewed | | 4.0 | Jan. 24, 2026, 5:31 p.m. |
|---|
| ExternalQaItemScore object (51173) | This score seems too harsh | | 4.0 | Feb. 3, 2026, 4:51 a.m. |
|---|
| ExternalQaItemScore object (51101) | Disagreement with scoring methodology | | 4.0 | Jan. 7, 2026, 11:41 a.m. |
|---|
| ExternalQaItemScore object (51089) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 2, 2026, 3:03 p.m. |
|---|
| ExternalQaItemScore object (51032) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 24, 2026, 8:36 p.m. |
|---|
| ExternalQaItemScore object (51014) | Process issue - call was not fully reviewed | | 4.0 | Feb. 9, 2026, 6:16 p.m. |
|---|
| ExternalQaItemScore object (50945) | Disagreement with scoring methodology | | 4.0 | Jan. 18, 2026, 5:50 p.m. |
|---|
| ExternalQaItemScore object (50905) | Agent did better than score indicates | | 4.0 | Jan. 25, 2026, 3:37 a.m. |
|---|
| ExternalQaItemScore object (50895) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 7, 2026, 11:47 a.m. |
|---|
| ExternalQaItemScore object (50894) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 5, 2026, 8:41 p.m. |
|---|
| ExternalQaItemScore object (50864) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 20, 2026, 3:12 p.m. |
|---|
| ExternalQaItemScore object (50786) | This score seems too harsh | | 4.0 | Jan. 10, 2026, 9:10 p.m. |
|---|
| ExternalQaItemScore object (50745) | This score seems too harsh | | 4.0 | Feb. 5, 2026, 4:51 a.m. |
|---|
| ExternalQaItemScore object (50701) | Agent did better than score indicates | | 4.0 | Feb. 1, 2026, 4:02 a.m. |
|---|
| ExternalQaItemScore object (50687) | Scoring discrepancy - should be higher | | 4.0 | Jan. 20, 2026, 10:11 a.m. |
|---|
| ExternalQaItemScore object (50673) | This score seems too harsh | | 4.0 | Jan. 14, 2026, 6:51 a.m. |
|---|
| ExternalQaItemScore object (50671) | Scoring discrepancy - should be higher | | 4.0 | Jan. 11, 2026, 8:50 a.m. |
|---|
| ExternalQaItemScore object (50609) | Agent did better than score indicates | | 4.0 | Jan. 10, 2026, 9:16 p.m. |
|---|
| ExternalQaItemScore object (50438) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 3, 2026, 10:26 a.m. |
|---|
| ExternalQaItemScore object (50396) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 27, 2026, 9:10 a.m. |
|---|
| ExternalQaItemScore object (50379) | This score seems too harsh | | 4.0 | Feb. 6, 2026, 11:47 a.m. |
|---|