| ExternalQaItemScore object (54446) | Disagreement with scoring methodology |  | 2.0 | Jan. 18, 2026, 3:08 p.m. |
|---|
| ExternalQaItemScore object (54433) | Process issue - call was not fully reviewed |  | 2.0 | Jan. 7, 2026, 3:19 a.m. |
|---|
| ExternalQaItemScore object (54363) | Disagreement with scoring methodology | | 2.0 | Feb. 5, 2026, 12:19 a.m. |
|---|
| ExternalQaItemScore object (54336) | Agent did better than score indicates | | 2.0 | Jan. 30, 2026, 5:43 p.m. |
|---|
| ExternalQaItemScore object (54294) | Agent did better than score indicates | | 2.0 | Feb. 1, 2026, 10:16 p.m. |
|---|
| ExternalQaItemScore object (54245) | Process issue - call was not fully reviewed | | 2.0 | Jan. 24, 2026, 1 p.m. |
|---|
| ExternalQaItemScore object (54216) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 27, 2026, 1:27 p.m. |
|---|
| ExternalQaItemScore object (54196) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 9, 2026, 3:50 a.m. |
|---|
| ExternalQaItemScore object (54173) | Process issue - call was not fully reviewed | | 2.0 | Jan. 17, 2026, 3:19 a.m. |
|---|
| ExternalQaItemScore object (54163) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 15, 2026, 3:36 a.m. |
|---|
| ExternalQaItemScore object (54154) | Disagreement with scoring methodology | | 2.0 | Jan. 22, 2026, 8:05 a.m. |
|---|
| ExternalQaItemScore object (54140) | Disagreement with scoring methodology | | 2.0 | Jan. 24, 2026, 6:39 p.m. |
|---|
| ExternalQaItemScore object (53917) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 11, 2026, 3:59 a.m. |
|---|
| ExternalQaItemScore object (53823) | This score seems too harsh | | 2.0 | Feb. 3, 2026, 8:32 a.m. |
|---|
| ExternalQaItemScore object (53812) | Scoring discrepancy - should be higher | | 2.0 | Feb. 7, 2026, 11:30 a.m. |
|---|
| ExternalQaItemScore object (53806) | Scoring discrepancy - should be higher | | 2.0 | Feb. 9, 2026, 8:03 a.m. |
|---|
| ExternalQaItemScore object (53734) | Process issue - call was not fully reviewed | | 2.0 | Feb. 7, 2026, 7:46 a.m. |
|---|
| ExternalQaItemScore object (53640) | Process issue - call was not fully reviewed | | 2.0 | Feb. 16, 2026, 8:05 p.m. |
|---|
| ExternalQaItemScore object (53639) | Disagreement with scoring methodology | | 2.0 | Feb. 17, 2026, 5:08 p.m. |
|---|
| ExternalQaItemScore object (53634) | Agent did better than score indicates | | 2.0 | Feb. 3, 2026, 3:20 p.m. |
|---|
| ExternalQaItemScore object (53579) | Disagreement with scoring methodology | | 2.0 | Jan. 25, 2026, noon |
|---|
| ExternalQaItemScore object (53453) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 13, 2026, 9:28 p.m. |
|---|
| ExternalQaItemScore object (53357) | Agent did better than score indicates | | 2.0 | Feb. 3, 2026, 11:57 a.m. |
|---|
| ExternalQaItemScore object (53285) | This score seems too harsh | | 2.0 | Jan. 17, 2026, 1:11 a.m. |
|---|
| ExternalQaItemScore object (53249) | Agent did better than score indicates | | 2.0 | Feb. 2, 2026, 6:25 p.m. |
|---|
| ExternalQaItemScore object (53244) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 23, 2026, 9:05 p.m. |
|---|
| ExternalQaItemScore object (53176) | Scoring discrepancy - should be higher | | 2.0 | Feb. 8, 2026, 3:24 p.m. |
|---|
| ExternalQaItemScore object (53167) | This score seems too harsh | | 2.0 | Jan. 28, 2026, 7:16 a.m. |
|---|
| ExternalQaItemScore object (53061) | This score seems too harsh | | 2.0 | Jan. 20, 2026, 6:48 p.m. |
|---|
| ExternalQaItemScore object (53041) | This score seems too harsh | | 2.0 | Jan. 19, 2026, 3:51 a.m. |
|---|
| ExternalQaItemScore object (53027) | Agent did better than score indicates | | 2.0 | Feb. 14, 2026, 11:29 a.m. |
|---|
| ExternalQaItemScore object (52950) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 29, 2026, 2:18 a.m. |
|---|
| ExternalQaItemScore object (52856) | This score seems too harsh | | 2.0 | Jan. 9, 2026, 9:44 p.m. |
|---|
| ExternalQaItemScore object (52834) | Process issue - call was not fully reviewed | | 2.0 | Jan. 10, 2026, 4:55 a.m. |
|---|
| ExternalQaItemScore object (52830) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 10, 2026, 1:19 p.m. |
|---|
| ExternalQaItemScore object (52765) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 10, 2026, 8:16 a.m. |
|---|
| ExternalQaItemScore object (52725) | Agent did better than score indicates | | 2.0 | Jan. 28, 2026, 3:30 p.m. |
|---|
| ExternalQaItemScore object (52710) | Agent did better than score indicates | | 2.0 | Jan. 29, 2026, 12:04 p.m. |
|---|
| ExternalQaItemScore object (52622) | Agent did better than score indicates | | 2.0 | Feb. 6, 2026, 6:16 p.m. |
|---|
| ExternalQaItemScore object (52556) | Agent did better than score indicates | | 2.0 | Feb. 21, 2026, 10:47 p.m. |
|---|
| ExternalQaItemScore object (52420) | Disagreement with scoring methodology | | 2.0 | Jan. 10, 2026, 9:27 a.m. |
|---|
| ExternalQaItemScore object (52345) | Process issue - call was not fully reviewed | | 2.0 | Jan. 25, 2026, 12:20 p.m. |
|---|
| ExternalQaItemScore object (52300) | Disagreement with scoring methodology | | 2.0 | Jan. 16, 2026, 12:23 p.m. |
|---|
| ExternalQaItemScore object (52287) | Scoring discrepancy - should be higher | | 2.0 | Feb. 3, 2026, 3:38 a.m. |
|---|
| ExternalQaItemScore object (52277) | Process issue - call was not fully reviewed | | 2.0 | Jan. 23, 2026, 8:17 a.m. |
|---|
| ExternalQaItemScore object (52260) | This score seems too harsh | | 2.0 | Jan. 18, 2026, 12:35 a.m. |
|---|
| ExternalQaItemScore object (52251) | Disagreement with scoring methodology | | 2.0 | Feb. 12, 2026, 4:36 p.m. |
|---|
| ExternalQaItemScore object (52249) | Process issue - call was not fully reviewed | | 2.0 | Jan. 30, 2026, 10:29 a.m. |
|---|
| ExternalQaItemScore object (52209) | This score seems too harsh | | 2.0 | Feb. 1, 2026, 6:30 a.m. |
|---|
| ExternalQaItemScore object (52178) | This score seems too harsh | | 2.0 | Feb. 19, 2026, 8:52 p.m. |
|---|
| ExternalQaItemScore object (52161) | Scoring discrepancy - should be higher | | 2.0 | Jan. 14, 2026, 1:29 p.m. |
|---|
| ExternalQaItemScore object (52097) | Scoring discrepancy - should be higher | | 2.0 | Jan. 17, 2026, 6:23 a.m. |
|---|
| ExternalQaItemScore object (52084) | Agent did better than score indicates | | 2.0 | Jan. 17, 2026, 6:04 a.m. |
|---|
| ExternalQaItemScore object (52082) | Disagreement with scoring methodology | | 2.0 | Jan. 23, 2026, 1:01 a.m. |
|---|
| ExternalQaItemScore object (52061) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 7, 2026, 4:38 a.m. |
|---|
| ExternalQaItemScore object (52053) | Process issue - call was not fully reviewed | | 2.0 | Feb. 3, 2026, 3:25 p.m. |
|---|
| ExternalQaItemScore object (52032) | This score seems too harsh | | 2.0 | Feb. 20, 2026, 10:09 p.m. |
|---|
| ExternalQaItemScore object (51977) | Agent did better than score indicates | | 2.0 | Feb. 2, 2026, 3:44 p.m. |
|---|
| ExternalQaItemScore object (51974) | This score seems too harsh | | 2.0 | Jan. 19, 2026, 3:19 p.m. |
|---|
| ExternalQaItemScore object (51738) | Process issue - call was not fully reviewed | | 2.0 | Jan. 14, 2026, 1:05 a.m. |
|---|
| ExternalQaItemScore object (51710) | Agent did better than score indicates | | 2.0 | Jan. 27, 2026, 12:06 a.m. |
|---|
| ExternalQaItemScore object (51705) | Process issue - call was not fully reviewed | | 2.0 | Feb. 5, 2026, 12:52 a.m. |
|---|
| ExternalQaItemScore object (51640) | Process issue - call was not fully reviewed | | 2.0 | Jan. 13, 2026, 6:21 a.m. |
|---|
| ExternalQaItemScore object (51586) | This score seems too harsh | | 2.0 | Jan. 24, 2026, 3:17 a.m. |
|---|
| ExternalQaItemScore object (51535) | Scoring discrepancy - should be higher | | 2.0 | Feb. 5, 2026, 11:27 p.m. |
|---|
| ExternalQaItemScore object (51477) | Agent did better than score indicates | | 2.0 | Feb. 12, 2026, 11:56 a.m. |
|---|
| ExternalQaItemScore object (51458) | Disagreement with scoring methodology | | 2.0 | Feb. 2, 2026, 1:33 a.m. |
|---|
| ExternalQaItemScore object (51450) | Process issue - call was not fully reviewed | | 2.0 | Feb. 14, 2026, 4:12 a.m. |
|---|
| ExternalQaItemScore object (51371) | Process issue - call was not fully reviewed | | 2.0 | Jan. 12, 2026, 4:54 a.m. |
|---|
| ExternalQaItemScore object (51368) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 21, 2026, 9:17 p.m. |
|---|
| ExternalQaItemScore object (51362) | Disagreement with scoring methodology | | 2.0 | Jan. 27, 2026, 11:18 p.m. |
|---|
| ExternalQaItemScore object (51336) | Process issue - call was not fully reviewed | | 2.0 | Feb. 17, 2026, 3:12 p.m. |
|---|
| ExternalQaItemScore object (51307) | Agent did better than score indicates | | 2.0 | Feb. 1, 2026, 1:12 a.m. |
|---|
| ExternalQaItemScore object (51276) | Disagreement with scoring methodology | | 2.0 | Feb. 5, 2026, 5:39 a.m. |
|---|
| ExternalQaItemScore object (51190) | This score seems too harsh | | 2.0 | Jan. 25, 2026, 10:50 a.m. |
|---|
| ExternalQaItemScore object (51138) | Agent did better than score indicates | | 2.0 | Jan. 12, 2026, 8:56 p.m. |
|---|
| ExternalQaItemScore object (51042) | Agent did better than score indicates | | 2.0 | Jan. 21, 2026, 2:49 a.m. |
|---|
| ExternalQaItemScore object (51012) | Process issue - call was not fully reviewed | | 2.0 | Feb. 2, 2026, 4:28 a.m. |
|---|
| ExternalQaItemScore object (50954) | Agent did better than score indicates | | 2.0 | Jan. 26, 2026, 10:39 p.m. |
|---|
| ExternalQaItemScore object (50950) | Disagreement with scoring methodology | | 2.0 | Jan. 13, 2026, 10:57 a.m. |
|---|
| ExternalQaItemScore object (50907) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 7, 2026, 9:06 p.m. |
|---|
| ExternalQaItemScore object (50863) | Process issue - call was not fully reviewed | | 2.0 | Feb. 14, 2026, 4:33 a.m. |
|---|
| ExternalQaItemScore object (50858) | Disagreement with scoring methodology | | 2.0 | Feb. 21, 2026, 9:03 p.m. |
|---|
| ExternalQaItemScore object (50847) | Disagreement with scoring methodology | | 2.0 | Jan. 27, 2026, 9:23 p.m. |
|---|
| ExternalQaItemScore object (50790) | Agent did better than score indicates | | 2.0 | Jan. 25, 2026, 4:43 p.m. |
|---|
| ExternalQaItemScore object (50776) | Process issue - call was not fully reviewed | | 2.0 | Jan. 29, 2026, 9:15 p.m. |
|---|
| ExternalQaItemScore object (50747) | Process issue - call was not fully reviewed | | 2.0 | Jan. 25, 2026, 4:44 p.m. |
|---|
| ExternalQaItemScore object (50740) | Scoring discrepancy - should be higher | | 2.0 | Jan. 18, 2026, 5:05 p.m. |
|---|
| ExternalQaItemScore object (50709) | This score seems too harsh | | 2.0 | Jan. 13, 2026, 9:06 p.m. |
|---|
| ExternalQaItemScore object (50576) | Process issue - call was not fully reviewed | | 2.0 | Feb. 10, 2026, 1:04 a.m. |
|---|
| ExternalQaItemScore object (50402) | Disagreement with scoring methodology | | 2.0 | Feb. 4, 2026, 10:03 a.m. |
|---|
| ExternalQaItemScore object (50246) | Agent did better than score indicates | | 2.0 | Jan. 8, 2026, 8:01 p.m. |
|---|
| ExternalQaItemScore object (50225) | Process issue - call was not fully reviewed | | 2.0 | Jan. 18, 2026, 4:33 a.m. |
|---|
| ExternalQaItemScore object (50060) | This score seems too harsh | | 2.0 | Feb. 18, 2026, 2:46 p.m. |
|---|
| ExternalQaItemScore object (50044) | Scoring discrepancy - should be higher | | 2.0 | Jan. 8, 2026, 8:47 a.m. |
|---|
| ExternalQaItemScore object (50041) | Process issue - call was not fully reviewed | | 2.0 | Jan. 27, 2026, 6:06 p.m. |
|---|
| ExternalQaItemScore object (50023) | Agent did better than score indicates | | 2.0 | Jan. 22, 2026, 10:01 a.m. |
|---|
| ExternalQaItemScore object (49974) | This score seems too harsh | | 2.0 | Feb. 3, 2026, 11:38 a.m. |
|---|
| ExternalQaItemScore object (49943) | This score seems too harsh | | 2.0 | Feb. 18, 2026, 11:22 a.m. |
|---|
| ExternalQaItemScore object (49916) | Disagreement with scoring methodology | | 2.0 | Jan. 4, 2026, 3:22 a.m. |
|---|