| ExternalQaItemScore object (54651) | Scoring discrepancy - should be higher |  | 5.0 | Jan. 16, 2026, 4:28 p.m. |
|---|
| ExternalQaItemScore object (54617) | Disagreement with scoring methodology |  | 5.0 | Feb. 17, 2026, 5:41 p.m. |
|---|
| ExternalQaItemScore object (54475) | Agent did better than score indicates | | 5.0 | Jan. 19, 2026, 1:43 a.m. |
|---|
| ExternalQaItemScore object (54432) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 3, 2026, 5:22 p.m. |
|---|
| ExternalQaItemScore object (54370) | This score seems too harsh | | 5.0 | Jan. 31, 2026, 6:22 p.m. |
|---|
| ExternalQaItemScore object (54348) | Scoring discrepancy - should be higher | | 5.0 | Feb. 10, 2026, 7:26 p.m. |
|---|
| ExternalQaItemScore object (54329) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 24, 2026, 9:43 a.m. |
|---|
| ExternalQaItemScore object (54326) | Scoring discrepancy - should be higher | | 5.0 | Jan. 27, 2026, 9:44 p.m. |
|---|
| ExternalQaItemScore object (54289) | Scoring discrepancy - should be higher | | 5.0 | Jan. 29, 2026, 1:55 a.m. |
|---|
| ExternalQaItemScore object (54266) | This score seems too harsh | | 5.0 | Jan. 11, 2026, 12:29 a.m. |
|---|
| ExternalQaItemScore object (54249) | Process issue - call was not fully reviewed | | 5.0 | Jan. 15, 2026, 12:38 a.m. |
|---|
| ExternalQaItemScore object (54108) | Agent did better than score indicates | | 5.0 | Jan. 29, 2026, 4:37 p.m. |
|---|
| ExternalQaItemScore object (53860) | This score seems too harsh | | 5.0 | Jan. 13, 2026, 6:47 a.m. |
|---|
| ExternalQaItemScore object (53854) | Scoring discrepancy - should be higher | | 5.0 | Jan. 19, 2026, 5:53 a.m. |
|---|
| ExternalQaItemScore object (53795) | Disagreement with scoring methodology | | 5.0 | Feb. 20, 2026, 12:21 p.m. |
|---|
| ExternalQaItemScore object (53725) | Scoring discrepancy - should be higher | | 5.0 | Jan. 6, 2026, 8:45 p.m. |
|---|
| ExternalQaItemScore object (53715) | This score seems too harsh | | 5.0 | Jan. 27, 2026, 1:14 a.m. |
|---|
| ExternalQaItemScore object (53701) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 4, 2026, 7:41 a.m. |
|---|
| ExternalQaItemScore object (53670) | This score seems too harsh | | 5.0 | Jan. 26, 2026, 5:25 a.m. |
|---|
| ExternalQaItemScore object (53663) | Process issue - call was not fully reviewed | | 5.0 | Jan. 15, 2026, 4:38 p.m. |
|---|
| ExternalQaItemScore object (53620) | This score seems too harsh | | 5.0 | Feb. 8, 2026, 8:31 a.m. |
|---|
| ExternalQaItemScore object (53589) | Process issue - call was not fully reviewed | | 5.0 | Jan. 27, 2026, 12:20 p.m. |
|---|
| ExternalQaItemScore object (53578) | Process issue - call was not fully reviewed | | 5.0 | Feb. 12, 2026, 11:54 p.m. |
|---|
| ExternalQaItemScore object (53561) | Process issue - call was not fully reviewed | | 5.0 | Jan. 20, 2026, 6:49 a.m. |
|---|
| ExternalQaItemScore object (53560) | Scoring discrepancy - should be higher | | 5.0 | Jan. 19, 2026, 10:27 a.m. |
|---|
| ExternalQaItemScore object (53442) | This score seems too harsh | | 5.0 | Feb. 15, 2026, 3:42 a.m. |
|---|
| ExternalQaItemScore object (53321) | This score seems too harsh | | 5.0 | Feb. 8, 2026, 7:22 p.m. |
|---|
| ExternalQaItemScore object (53288) | Process issue - call was not fully reviewed | | 5.0 | Jan. 19, 2026, 12:56 a.m. |
|---|
| ExternalQaItemScore object (53182) | Agent did better than score indicates | | 5.0 | Feb. 3, 2026, 6:30 a.m. |
|---|
| ExternalQaItemScore object (53071) | Scoring discrepancy - should be higher | | 5.0 | Feb. 11, 2026, 1:09 p.m. |
|---|
| ExternalQaItemScore object (53070) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 14, 2026, 9:49 p.m. |
|---|
| ExternalQaItemScore object (53011) | Process issue - call was not fully reviewed | | 5.0 | Feb. 8, 2026, 9:28 p.m. |
|---|
| ExternalQaItemScore object (52900) | Process issue - call was not fully reviewed | | 5.0 | Feb. 5, 2026, 5:56 p.m. |
|---|
| ExternalQaItemScore object (52602) | Process issue - call was not fully reviewed | | 5.0 | Jan. 28, 2026, 7:25 a.m. |
|---|
| ExternalQaItemScore object (52554) | Agent did better than score indicates | | 5.0 | Feb. 23, 2026, 1:37 a.m. |
|---|
| ExternalQaItemScore object (52520) | Agent did better than score indicates | | 5.0 | Jan. 20, 2026, 7:23 a.m. |
|---|
| ExternalQaItemScore object (52451) | Disagreement with scoring methodology | | 5.0 | Feb. 3, 2026, 5:04 p.m. |
|---|
| ExternalQaItemScore object (52437) | Scoring discrepancy - should be higher | | 5.0 | Feb. 8, 2026, 1:44 p.m. |
|---|
| ExternalQaItemScore object (52397) | Agent did better than score indicates | | 5.0 | Feb. 10, 2026, 11:21 a.m. |
|---|
| ExternalQaItemScore object (52334) | Agent did better than score indicates | | 5.0 | Jan. 30, 2026, 5:23 a.m. |
|---|
| ExternalQaItemScore object (52318) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 23, 2026, 3:43 a.m. |
|---|
| ExternalQaItemScore object (52290) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 7, 2026, 6:05 a.m. |
|---|
| ExternalQaItemScore object (52289) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 4, 2026, 6:47 a.m. |
|---|
| ExternalQaItemScore object (52274) | This score seems too harsh | | 5.0 | Feb. 17, 2026, 12:26 a.m. |
|---|
| ExternalQaItemScore object (52120) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 25, 2026, 5:35 p.m. |
|---|
| ExternalQaItemScore object (52081) | Process issue - call was not fully reviewed | | 5.0 | Jan. 7, 2026, 1:14 p.m. |
|---|
| ExternalQaItemScore object (52077) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 22, 2026, 7:44 a.m. |
|---|
| ExternalQaItemScore object (52069) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 2, 2026, 1:06 p.m. |
|---|
| ExternalQaItemScore object (52049) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 22, 2026, 5:50 a.m. |
|---|
| ExternalQaItemScore object (51869) | This score seems too harsh | | 5.0 | Jan. 20, 2026, 7:40 a.m. |
|---|
| ExternalQaItemScore object (51745) | Agent did better than score indicates | | 5.0 | Jan. 15, 2026, 5:49 p.m. |
|---|
| ExternalQaItemScore object (51665) | This score seems too harsh | | 5.0 | Feb. 9, 2026, 2:23 p.m. |
|---|
| ExternalQaItemScore object (51525) | Scoring discrepancy - should be higher | | 5.0 | Jan. 29, 2026, 1:05 a.m. |
|---|
| ExternalQaItemScore object (51484) | Process issue - call was not fully reviewed | | 5.0 | Feb. 3, 2026, 4:26 p.m. |
|---|
| ExternalQaItemScore object (51453) | Agent did better than score indicates | | 5.0 | Feb. 16, 2026, 3:04 a.m. |
|---|
| ExternalQaItemScore object (51387) | Scoring discrepancy - should be higher | | 5.0 | Jan. 22, 2026, 2:55 a.m. |
|---|
| ExternalQaItemScore object (51310) | Disagreement with scoring methodology | | 5.0 | Jan. 31, 2026, 12:48 p.m. |
|---|
| ExternalQaItemScore object (51274) | This score seems too harsh | | 5.0 | Jan. 27, 2026, 5:39 p.m. |
|---|
| ExternalQaItemScore object (51231) | Disagreement with scoring methodology | | 5.0 | Jan. 24, 2026, 3:33 a.m. |
|---|
| ExternalQaItemScore object (51051) | Process issue - call was not fully reviewed | | 5.0 | Feb. 10, 2026, 10:56 a.m. |
|---|
| ExternalQaItemScore object (51026) | This score seems too harsh | | 5.0 | Jan. 26, 2026, 2:45 p.m. |
|---|
| ExternalQaItemScore object (50957) | Agent did better than score indicates | | 5.0 | Feb. 22, 2026, 10:32 a.m. |
|---|
| ExternalQaItemScore object (50918) | This score seems too harsh | | 5.0 | Feb. 7, 2026, 4:47 a.m. |
|---|
| ExternalQaItemScore object (50839) | Disagreement with scoring methodology | | 5.0 | Feb. 16, 2026, 11:08 p.m. |
|---|
| ExternalQaItemScore object (50837) | This score seems too harsh | | 5.0 | Jan. 24, 2026, 10:36 a.m. |
|---|
| ExternalQaItemScore object (50816) | Disagreement with scoring methodology | | 5.0 | Feb. 5, 2026, 3:06 p.m. |
|---|
| ExternalQaItemScore object (50812) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 22, 2026, 11:39 a.m. |
|---|
| ExternalQaItemScore object (50778) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 14, 2026, 4:27 p.m. |
|---|
| ExternalQaItemScore object (50770) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 24, 2026, 5:30 p.m. |
|---|
| ExternalQaItemScore object (50725) | Disagreement with scoring methodology | | 5.0 | Jan. 30, 2026, 4:59 a.m. |
|---|
| ExternalQaItemScore object (50690) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 4, 2026, 11:45 p.m. |
|---|
| ExternalQaItemScore object (50667) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 26, 2026, 5:23 a.m. |
|---|
| ExternalQaItemScore object (50637) | Agent did better than score indicates | | 5.0 | Feb. 6, 2026, 9:34 a.m. |
|---|
| ExternalQaItemScore object (50598) | Agent did better than score indicates | | 5.0 | Jan. 17, 2026, 6:31 a.m. |
|---|
| ExternalQaItemScore object (50377) | Disagreement with scoring methodology | | 5.0 | Feb. 4, 2026, 8:22 p.m. |
|---|
| ExternalQaItemScore object (50147) | Agent did better than score indicates | | 5.0 | Jan. 18, 2026, 9:29 p.m. |
|---|
| ExternalQaItemScore object (50139) | Agent did better than score indicates | | 5.0 | Jan. 5, 2026, 1:45 p.m. |
|---|
| ExternalQaItemScore object (50119) | Agent did better than score indicates | | 5.0 | Feb. 2, 2026, 1:18 p.m. |
|---|
| ExternalQaItemScore object (50022) | Process issue - call was not fully reviewed | | 5.0 | Jan. 30, 2026, 4:55 p.m. |
|---|
| ExternalQaItemScore object (50016) | Process issue - call was not fully reviewed | | 5.0 | Jan. 25, 2026, 5:39 a.m. |
|---|
| ExternalQaItemScore object (49992) | Disagreement with scoring methodology | | 5.0 | Feb. 22, 2026, 5:55 a.m. |
|---|
| ExternalQaItemScore object (49825) | This score seems too harsh | | 5.0 | Feb. 1, 2026, 2:59 p.m. |
|---|
| ExternalQaItemScore object (49798) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 7, 2026, 6:24 p.m. |
|---|
| ExternalQaItemScore object (49718) | Disagreement with scoring methodology | | 5.0 | Jan. 21, 2026, 4:02 p.m. |
|---|
| ExternalQaItemScore object (49671) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 27, 2026, 4:36 a.m. |
|---|
| ExternalQaItemScore object (49661) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 5, 2026, 3:34 p.m. |
|---|
| ExternalQaItemScore object (49587) | Scoring discrepancy - should be higher | | 5.0 | Feb. 12, 2026, 3:34 a.m. |
|---|
| ExternalQaItemScore object (49503) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 11, 2026, 9:58 p.m. |
|---|
| ExternalQaItemScore object (49479) | Process issue - call was not fully reviewed | | 5.0 | Jan. 30, 2026, 1:57 p.m. |
|---|
| ExternalQaItemScore object (49464) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 30, 2026, 2:24 a.m. |
|---|
| ExternalQaItemScore object (49264) | Scoring discrepancy - should be higher | | 5.0 | Feb. 6, 2026, 2:34 p.m. |
|---|
| ExternalQaItemScore object (49263) | Disagreement with scoring methodology | | 5.0 | Feb. 11, 2026, 1:23 p.m. |
|---|
| ExternalQaItemScore object (49237) | Process issue - call was not fully reviewed | | 5.0 | Feb. 15, 2026, 6:27 a.m. |
|---|
| ExternalQaItemScore object (49144) | Process issue - call was not fully reviewed | | 5.0 | Feb. 5, 2026, 7:34 p.m. |
|---|
| ExternalQaItemScore object (49094) | Disagreement with scoring methodology | | 5.0 | Jan. 17, 2026, 2:30 p.m. |
|---|
| ExternalQaItemScore object (48902) | Agent did better than score indicates | | 5.0 | Jan. 27, 2026, 9:37 a.m. |
|---|
| ExternalQaItemScore object (48828) | Agent did better than score indicates | | 5.0 | Jan. 7, 2026, 1:44 p.m. |
|---|
| ExternalQaItemScore object (48815) | Agent did better than score indicates | | 5.0 | Feb. 15, 2026, 2:58 p.m. |
|---|
| ExternalQaItemScore object (48709) | This score seems too harsh | | 5.0 | Jan. 21, 2026, 6:38 a.m. |
|---|
| ExternalQaItemScore object (48667) | Scoring discrepancy - should be higher | | 5.0 | Feb. 11, 2026, 2:03 a.m. |
|---|