| ExternalQaItemScore object (54558) | Scoring discrepancy - should be higher |  | 3.0 | Feb. 20, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54396) | Disagreement with scoring methodology |  | 3.0 | Jan. 13, 2026, 10:35 a.m. |
|---|
| ExternalQaItemScore object (54358) | Disagreement with scoring methodology | | 3.0 | Feb. 7, 2026, 7:46 p.m. |
|---|
| ExternalQaItemScore object (54343) | Disagreement with scoring methodology | | 3.0 | Jan. 19, 2026, 5:19 a.m. |
|---|
| ExternalQaItemScore object (54317) | Scoring discrepancy - should be higher | | 3.0 | Feb. 4, 2026, 11:55 a.m. |
|---|
| ExternalQaItemScore object (54244) | Process issue - call was not fully reviewed | | 3.0 | Feb. 1, 2026, 1:04 p.m. |
|---|
| ExternalQaItemScore object (54205) | This score seems too harsh | | 3.0 | Feb. 10, 2026, 4:48 a.m. |
|---|
| ExternalQaItemScore object (54200) | This score seems too harsh | | 3.0 | Feb. 16, 2026, 5:52 a.m. |
|---|
| ExternalQaItemScore object (54199) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 21, 2026, 7:32 a.m. |
|---|
| ExternalQaItemScore object (54166) | Disagreement with scoring methodology | | 3.0 | Feb. 4, 2026, 3:26 a.m. |
|---|
| ExternalQaItemScore object (54111) | Process issue - call was not fully reviewed | | 3.0 | Feb. 7, 2026, 10:19 a.m. |
|---|
| ExternalQaItemScore object (53971) | Scoring discrepancy - should be higher | | 3.0 | Jan. 15, 2026, 3:17 p.m. |
|---|
| ExternalQaItemScore object (53920) | Disagreement with scoring methodology | | 3.0 | Jan. 30, 2026, 8:02 p.m. |
|---|
| ExternalQaItemScore object (53893) | Scoring discrepancy - should be higher | | 3.0 | Jan. 10, 2026, 12:20 a.m. |
|---|
| ExternalQaItemScore object (53882) | Agent did better than score indicates | | 3.0 | Feb. 5, 2026, 9:19 a.m. |
|---|
| ExternalQaItemScore object (53749) | Process issue - call was not fully reviewed | | 3.0 | Feb. 3, 2026, 11:01 p.m. |
|---|
| ExternalQaItemScore object (53737) | Agent did better than score indicates | | 3.0 | Jan. 27, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (53731) | Agent did better than score indicates | | 3.0 | Feb. 4, 2026, 12:25 a.m. |
|---|
| ExternalQaItemScore object (53726) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 14, 2026, 1:44 p.m. |
|---|
| ExternalQaItemScore object (53711) | Scoring discrepancy - should be higher | | 3.0 | Feb. 4, 2026, 10:57 a.m. |
|---|
| ExternalQaItemScore object (53702) | Agent did better than score indicates | | 3.0 | Jan. 22, 2026, 6:27 a.m. |
|---|
| ExternalQaItemScore object (53688) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 15, 2026, 1:08 p.m. |
|---|
| ExternalQaItemScore object (53650) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 6, 2026, 1:31 a.m. |
|---|
| ExternalQaItemScore object (53597) | Scoring discrepancy - should be higher | | 3.0 | Jan. 21, 2026, 1:43 a.m. |
|---|
| ExternalQaItemScore object (53588) | This score seems too harsh | | 3.0 | Feb. 1, 2026, 2:02 p.m. |
|---|
| ExternalQaItemScore object (53567) | Disagreement with scoring methodology | | 3.0 | Jan. 18, 2026, 11:17 a.m. |
|---|
| ExternalQaItemScore object (53514) | Agent did better than score indicates | | 3.0 | Jan. 6, 2026, 3:03 p.m. |
|---|
| ExternalQaItemScore object (53426) | This score seems too harsh | | 3.0 | Feb. 1, 2026, 12:05 p.m. |
|---|
| ExternalQaItemScore object (53333) | Scoring discrepancy - should be higher | | 3.0 | Feb. 15, 2026, 7:40 p.m. |
|---|
| ExternalQaItemScore object (53324) | Scoring discrepancy - should be higher | | 3.0 | Feb. 15, 2026, 3:33 p.m. |
|---|
| ExternalQaItemScore object (53306) | Agent did better than score indicates | | 3.0 | Jan. 18, 2026, 1:03 a.m. |
|---|
| ExternalQaItemScore object (53129) | Scoring discrepancy - should be higher | | 3.0 | Feb. 23, 2026, 12:58 a.m. |
|---|
| ExternalQaItemScore object (53002) | Process issue - call was not fully reviewed | | 3.0 | Feb. 2, 2026, 6:54 p.m. |
|---|
| ExternalQaItemScore object (52957) | This score seems too harsh | | 3.0 | Jan. 6, 2026, 7:25 a.m. |
|---|
| ExternalQaItemScore object (52901) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 11, 2026, 9:13 a.m. |
|---|
| ExternalQaItemScore object (52847) | Agent did better than score indicates | | 3.0 | Jan. 10, 2026, 3:59 p.m. |
|---|
| ExternalQaItemScore object (52842) | Disagreement with scoring methodology | | 3.0 | Jan. 28, 2026, 10:09 p.m. |
|---|
| ExternalQaItemScore object (52833) | Agent did better than score indicates | | 3.0 | Jan. 12, 2026, 10:48 p.m. |
|---|
| ExternalQaItemScore object (52768) | Agent did better than score indicates | | 3.0 | Feb. 16, 2026, 1:07 a.m. |
|---|
| ExternalQaItemScore object (52734) | Scoring discrepancy - should be higher | | 3.0 | Feb. 11, 2026, 4:29 a.m. |
|---|
| ExternalQaItemScore object (52689) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 27, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (52514) | Scoring discrepancy - should be higher | | 3.0 | Jan. 19, 2026, 9:12 p.m. |
|---|
| ExternalQaItemScore object (52430) | Scoring discrepancy - should be higher | | 3.0 | Feb. 27, 2026, 3:54 a.m. |
|---|
| ExternalQaItemScore object (52314) | Scoring discrepancy - should be higher | | 3.0 | Feb. 14, 2026, 9:44 p.m. |
|---|
| ExternalQaItemScore object (52185) | Process issue - call was not fully reviewed | | 3.0 | Jan. 25, 2026, 2:53 a.m. |
|---|
| ExternalQaItemScore object (52150) | Agent did better than score indicates | | 3.0 | Jan. 20, 2026, 12:43 p.m. |
|---|
| ExternalQaItemScore object (52132) | Agent did better than score indicates | | 3.0 | Jan. 13, 2026, 8:36 a.m. |
|---|
| ExternalQaItemScore object (52127) | Disagreement with scoring methodology | | 3.0 | Jan. 3, 2026, 8:21 p.m. |
|---|
| ExternalQaItemScore object (52026) | This score seems too harsh | | 3.0 | Feb. 9, 2026, 1:54 p.m. |
|---|
| ExternalQaItemScore object (51985) | This score seems too harsh | | 3.0 | Feb. 2, 2026, 10:37 a.m. |
|---|
| ExternalQaItemScore object (51850) | Disagreement with scoring methodology | | 3.0 | Jan. 30, 2026, 12:15 p.m. |
|---|
| ExternalQaItemScore object (51709) | Scoring discrepancy - should be higher | | 3.0 | Feb. 3, 2026, 3:51 p.m. |
|---|
| ExternalQaItemScore object (51635) | Scoring discrepancy - should be higher | | 3.0 | Jan. 22, 2026, 8:09 p.m. |
|---|
| ExternalQaItemScore object (51532) | Scoring discrepancy - should be higher | | 3.0 | Jan. 30, 2026, 2:21 p.m. |
|---|
| ExternalQaItemScore object (51495) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 20, 2026, 6:02 p.m. |
|---|
| ExternalQaItemScore object (51487) | Process issue - call was not fully reviewed | | 3.0 | Jan. 16, 2026, 3:40 a.m. |
|---|
| ExternalQaItemScore object (51439) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 19, 2026, 1:28 a.m. |
|---|
| ExternalQaItemScore object (51435) | Agent did better than score indicates | | 3.0 | Jan. 28, 2026, 5:01 a.m. |
|---|
| ExternalQaItemScore object (51416) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 3, 2026, 12:59 a.m. |
|---|
| ExternalQaItemScore object (51403) | Agent did better than score indicates | | 3.0 | Jan. 16, 2026, 1:48 p.m. |
|---|
| ExternalQaItemScore object (51359) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 27, 2026, 12:38 a.m. |
|---|
| ExternalQaItemScore object (51319) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 11, 2026, 11:10 p.m. |
|---|
| ExternalQaItemScore object (51175) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 16, 2026, 3:25 p.m. |
|---|
| ExternalQaItemScore object (51124) | Disagreement with scoring methodology | | 3.0 | Feb. 8, 2026, 4:31 a.m. |
|---|
| ExternalQaItemScore object (51121) | Agent did better than score indicates | | 3.0 | Feb. 1, 2026, 6:23 a.m. |
|---|
| ExternalQaItemScore object (51077) | Scoring discrepancy - should be higher | | 3.0 | Feb. 3, 2026, 11:26 p.m. |
|---|
| ExternalQaItemScore object (51029) | Process issue - call was not fully reviewed | | 3.0 | Jan. 22, 2026, 10:49 a.m. |
|---|
| ExternalQaItemScore object (50994) | This score seems too harsh | | 3.0 | Jan. 26, 2026, 2:56 a.m. |
|---|
| ExternalQaItemScore object (50980) | Disagreement with scoring methodology | | 3.0 | Feb. 17, 2026, 3:14 p.m. |
|---|
| ExternalQaItemScore object (50944) | Agent did better than score indicates | | 3.0 | Jan. 26, 2026, 12:43 a.m. |
|---|
| ExternalQaItemScore object (50850) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 1, 2026, 9:05 p.m. |
|---|
| ExternalQaItemScore object (50773) | This score seems too harsh | | 3.0 | Jan. 31, 2026, 6:28 p.m. |
|---|
| ExternalQaItemScore object (50737) | Scoring discrepancy - should be higher | | 3.0 | Feb. 5, 2026, 8:59 a.m. |
|---|
| ExternalQaItemScore object (50724) | This score seems too harsh | | 3.0 | Jan. 28, 2026, 12:49 p.m. |
|---|
| ExternalQaItemScore object (50711) | Disagreement with scoring methodology | | 3.0 | Jan. 22, 2026, 8:04 p.m. |
|---|
| ExternalQaItemScore object (50660) | Agent did better than score indicates | | 3.0 | Jan. 1, 2026, 8:41 a.m. |
|---|
| ExternalQaItemScore object (50641) | Agent did better than score indicates | | 3.0 | Feb. 11, 2026, 2:16 p.m. |
|---|
| ExternalQaItemScore object (50614) | Disagreement with scoring methodology | | 3.0 | Jan. 16, 2026, 11:15 p.m. |
|---|
| ExternalQaItemScore object (50557) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 16, 2026, 4:05 a.m. |
|---|
| ExternalQaItemScore object (50466) | Disagreement with scoring methodology | | 3.0 | Feb. 9, 2026, 7:08 a.m. |
|---|
| ExternalQaItemScore object (50404) | Scoring discrepancy - should be higher | | 3.0 | Feb. 18, 2026, 7:37 p.m. |
|---|
| ExternalQaItemScore object (50274) | Process issue - call was not fully reviewed | | 3.0 | Jan. 12, 2026, 11:37 p.m. |
|---|
| ExternalQaItemScore object (50244) | Process issue - call was not fully reviewed | | 3.0 | Jan. 11, 2026, 10:36 p.m. |
|---|
| ExternalQaItemScore object (50219) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 2, 2026, 8:22 a.m. |
|---|
| ExternalQaItemScore object (50127) | Process issue - call was not fully reviewed | | 3.0 | Jan. 14, 2026, 2:22 a.m. |
|---|
| ExternalQaItemScore object (50124) | Agent did better than score indicates | | 3.0 | Feb. 6, 2026, 2:20 p.m. |
|---|
| ExternalQaItemScore object (50122) | Scoring discrepancy - should be higher | | 3.0 | Feb. 4, 2026, 6:29 a.m. |
|---|
| ExternalQaItemScore object (50004) | This score seems too harsh | | 3.0 | Jan. 2, 2026, 4:05 p.m. |
|---|
| ExternalQaItemScore object (49988) | Disagreement with scoring methodology | | 3.0 | Feb. 5, 2026, 7:23 a.m. |
|---|
| ExternalQaItemScore object (49951) | Disagreement with scoring methodology | | 3.0 | Feb. 14, 2026, 7:15 p.m. |
|---|
| ExternalQaItemScore object (49855) | Process issue - call was not fully reviewed | | 3.0 | Jan. 21, 2026, 12:22 p.m. |
|---|
| ExternalQaItemScore object (49837) | Process issue - call was not fully reviewed | | 3.0 | Jan. 19, 2026, 2:20 a.m. |
|---|
| ExternalQaItemScore object (49805) | Process issue - call was not fully reviewed | | 3.0 | Jan. 5, 2026, 11:21 a.m. |
|---|
| ExternalQaItemScore object (49740) | Disagreement with scoring methodology | | 3.0 | Jan. 22, 2026, 4:49 p.m. |
|---|
| ExternalQaItemScore object (49650) | Disagreement with scoring methodology | | 3.0 | Jan. 11, 2026, 4:06 p.m. |
|---|
| ExternalQaItemScore object (49642) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 25, 2026, 2:57 p.m. |
|---|
| ExternalQaItemScore object (49585) | Process issue - call was not fully reviewed | | 3.0 | Jan. 28, 2026, 11:50 p.m. |
|---|
| ExternalQaItemScore object (49514) | Agent did better than score indicates | | 3.0 | Feb. 4, 2026, 6:02 p.m. |
|---|
| ExternalQaItemScore object (49488) | This score seems too harsh | | 3.0 | Jan. 28, 2026, 3:30 p.m. |
|---|
| ExternalQaItemScore object (49465) | Scoring discrepancy - should be higher | | 3.0 | Feb. 8, 2026, 3:20 p.m. |
|---|