| ExternalQaItemScore object (1227) | Scoring discrepancy - should be higher |  | 5.0 | Feb. 8, 2026, 6:39 p.m. |
|---|
| ExternalQaItemScore object (1221) | Scoring discrepancy - should be higher | | 5.0 | Jan. 24, 2026, 9:37 p.m. |
|---|
| ExternalQaItemScore object (1219) | This score seems too harsh | | 1.0 | Feb. 13, 2026, 6:36 a.m. |
|---|
| ExternalQaItemScore object (1214) | Process issue - call was not fully reviewed |  | 1.0 | Jan. 5, 2026, 7:43 p.m. |
|---|
| ExternalQaItemScore object (1202) | Agent did better than score indicates | | 1.0 | Jan. 22, 2026, 9:52 a.m. |
|---|
| ExternalQaItemScore object (1195) | Scoring discrepancy - should be higher | | 3.0 | Jan. 25, 2026, 9:36 p.m. |
|---|
| ExternalQaItemScore object (1189) | Process issue - call was not fully reviewed | | 1.0 | Jan. 7, 2026, 1:59 a.m. |
|---|
| ExternalQaItemScore object (1186) | Agent did better than score indicates | | 1.0 | Jan. 28, 2026, 12:30 a.m. |
|---|
| ExternalQaItemScore object (1183) | Agent did better than score indicates | | 1.0 | Jan. 14, 2026, 1:59 p.m. |
|---|
| ExternalQaItemScore object (1175) | Scoring discrepancy - should be higher | | 1.0 | Jan. 15, 2026, 7:17 a.m. |
|---|
| ExternalQaItemScore object (1173) | Process issue - call was not fully reviewed | | 5.0 | Jan. 23, 2026, 9:18 a.m. |
|---|
| ExternalQaItemScore object (1172) | Scoring discrepancy - should be higher | | 2.0 | Jan. 9, 2026, 3:24 a.m. |
|---|
| ExternalQaItemScore object (1165) | This score seems too harsh | | 1.0 | Jan. 31, 2026, 11:52 a.m. |
|---|
| ExternalQaItemScore object (1143) | Scoring discrepancy - should be higher | | 1.0 | Jan. 24, 2026, 5:27 a.m. |
|---|
| ExternalQaItemScore object (1136) | Scoring discrepancy - should be higher | | 3.0 | Feb. 2, 2026, 3:55 a.m. |
|---|
| ExternalQaItemScore object (1135) | Agent did better than score indicates | | 5.0 | Feb. 7, 2026, 12:43 p.m. |
|---|
| ExternalQaItemScore object (1134) | This score seems too harsh | | 2.0 | Feb. 5, 2026, 8:19 a.m. |
|---|
| ExternalQaItemScore object (1115) | Process issue - call was not fully reviewed | | 1.0 | Jan. 24, 2026, 3:44 a.m. |
|---|
| ExternalQaItemScore object (1109) | Agent did better than score indicates | | 5.0 | Jan. 14, 2026, 8:52 a.m. |
|---|
| ExternalQaItemScore object (1108) | Disagreement with scoring methodology | | 3.0 | Jan. 18, 2026, 11:07 a.m. |
|---|
| ExternalQaItemScore object (1107) | This score seems too harsh | | 1.0 | Feb. 6, 2026, 5:04 p.m. |
|---|
| ExternalQaItemScore object (1100) | Agent did better than score indicates | | 3.0 | Feb. 1, 2026, 8:59 p.m. |
|---|
| ExternalQaItemScore object (1094) | This score seems too harsh | | 5.0 | Feb. 3, 2026, 4:46 a.m. |
|---|
| ExternalQaItemScore object (1091) | Agent did better than score indicates | | 5.0 | Feb. 6, 2026, 4:35 p.m. |
|---|
| ExternalQaItemScore object (1076) | Agent did better than score indicates | | 5.0 | Feb. 4, 2026, 4:04 a.m. |
|---|
| ExternalQaItemScore object (1067) | Process issue - call was not fully reviewed | | 4.0 | Jan. 18, 2026, 3:58 p.m. |
|---|
| ExternalQaItemScore object (1061) | Disagreement with scoring methodology | | 1.0 | Jan. 22, 2026, 5:46 p.m. |
|---|
| ExternalQaItemScore object (1039) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 28, 2026, 1:29 a.m. |
|---|
| ExternalQaItemScore object (1036) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 26, 2026, 4:11 a.m. |
|---|
| ExternalQaItemScore object (1031) | Disagreement with scoring methodology | | 4.0 | Jan. 19, 2026, 8:07 a.m. |
|---|
| ExternalQaItemScore object (1024) | Disagreement with scoring methodology | | 5.0 | Feb. 3, 2026, 7:43 p.m. |
|---|
| ExternalQaItemScore object (1001) | Scoring discrepancy - should be higher | | 2.0 | Feb. 9, 2026, 12:03 a.m. |
|---|
| ExternalQaItemScore object (995) | Scoring discrepancy - should be higher | | 1.0 | Feb. 21, 2026, 9:49 p.m. |
|---|
| ExternalQaItemScore object (990) | Process issue - call was not fully reviewed | | 4.0 | Jan. 17, 2026, 11:50 a.m. |
|---|
| ExternalQaItemScore object (985) | Process issue - call was not fully reviewed | | 1.0 | Jan. 21, 2026, 11:32 a.m. |
|---|
| ExternalQaItemScore object (980) | This score seems too harsh | | 4.0 | Jan. 17, 2026, 5:49 p.m. |
|---|
| ExternalQaItemScore object (974) | Scoring discrepancy - should be higher | | 4.0 | Jan. 31, 2026, 7:51 a.m. |
|---|
| ExternalQaItemScore object (960) | Agent did better than score indicates | | 2.0 | Jan. 10, 2026, 2:16 a.m. |
|---|
| ExternalQaItemScore object (945) | This score seems too harsh | | 1.0 | Feb. 1, 2026, 3:16 p.m. |
|---|
| ExternalQaItemScore object (937) | Scoring discrepancy - should be higher | | 5.0 | Feb. 10, 2026, 2:15 p.m. |
|---|
| ExternalQaItemScore object (929) | This score seems too harsh | | 2.0 | Jan. 28, 2026, 11:22 a.m. |
|---|
| ExternalQaItemScore object (927) | Scoring discrepancy - should be higher | | 3.0 | Feb. 19, 2026, 5:13 p.m. |
|---|
| ExternalQaItemScore object (919) | Agent did better than score indicates | | 3.0 | Feb. 9, 2026, 10:44 p.m. |
|---|
| ExternalQaItemScore object (917) | This score seems too harsh | | 1.0 | Feb. 7, 2026, 9:03 a.m. |
|---|
| ExternalQaItemScore object (914) | This score seems too harsh | | 3.0 | Jan. 31, 2026, 11:47 p.m. |
|---|
| ExternalQaItemScore object (884) | Agent did better than score indicates | | 3.0 | Feb. 3, 2026, 10:53 a.m. |
|---|
| ExternalQaItemScore object (863) | Process issue - call was not fully reviewed | | 4.0 | Feb. 21, 2026, 10:52 p.m. |
|---|
| ExternalQaItemScore object (857) | Process issue - call was not fully reviewed | | 2.0 | Feb. 13, 2026, 11:27 a.m. |
|---|
| ExternalQaItemScore object (815) | This score seems too harsh | | 5.0 | Feb. 21, 2026, 8:29 a.m. |
|---|
| ExternalQaItemScore object (798) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 22, 2026, 11 p.m. |
|---|
| ExternalQaItemScore object (787) | This score seems too harsh | | 5.0 | Jan. 22, 2026, 6:53 p.m. |
|---|
| ExternalQaItemScore object (779) | Agent did better than score indicates | | 4.0 | Feb. 12, 2026, 10:06 a.m. |
|---|
| ExternalQaItemScore object (772) | Scoring discrepancy - should be higher | | 4.0 | Feb. 16, 2026, 7:10 a.m. |
|---|
| ExternalQaItemScore object (765) | Scoring discrepancy - should be higher | | 2.0 | Feb. 23, 2026, 10:54 a.m. |
|---|
| ExternalQaItemScore object (754) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 21, 2026, 8:16 p.m. |
|---|
| ExternalQaItemScore object (751) | Agent did better than score indicates | | 2.0 | Feb. 6, 2026, 4:44 a.m. |
|---|
| ExternalQaItemScore object (741) | Process issue - call was not fully reviewed | | 3.0 | Jan. 18, 2026, 5:24 a.m. |
|---|
| ExternalQaItemScore object (735) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 7, 2026, 6:13 a.m. |
|---|
| ExternalQaItemScore object (711) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 16, 2026, 4:57 p.m. |
|---|
| ExternalQaItemScore object (706) | Agent did better than score indicates | | 2.0 | Jan. 4, 2026, 9:58 p.m. |
|---|
| ExternalQaItemScore object (689) | Process issue - call was not fully reviewed | | 1.0 | Jan. 16, 2026, 11:06 p.m. |
|---|
| ExternalQaItemScore object (687) | This score seems too harsh | | 5.0 | Jan. 16, 2026, 5:33 a.m. |
|---|
| ExternalQaItemScore object (676) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 24, 2026, 12:03 a.m. |
|---|
| ExternalQaItemScore object (664) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 26, 2026, 11:49 a.m. |
|---|
| ExternalQaItemScore object (626) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 4, 2026, 2:21 p.m. |
|---|
| ExternalQaItemScore object (622) | Process issue - call was not fully reviewed | | 5.0 | Feb. 12, 2026, 6:42 p.m. |
|---|
| ExternalQaItemScore object (619) | This score seems too harsh | | 5.0 | Feb. 3, 2026, 7:28 p.m. |
|---|
| ExternalQaItemScore object (616) | Process issue - call was not fully reviewed | | 3.0 | Feb. 15, 2026, 12:28 a.m. |
|---|
| ExternalQaItemScore object (611) | Disagreement with scoring methodology | | 3.0 | Feb. 13, 2026, 5:43 a.m. |
|---|
| ExternalQaItemScore object (605) | Scoring discrepancy - should be higher | | 4.0 | Feb. 26, 2026, 2:58 p.m. |
|---|
| ExternalQaItemScore object (604) | Agent did better than score indicates | | 1.0 | Feb. 17, 2026, 1:54 p.m. |
|---|
| ExternalQaItemScore object (598) | Incorrect evaluation - agent followed the script | | 4.0 | Dec. 31, 2025, 3:47 p.m. |
|---|
| ExternalQaItemScore object (590) | This score seems too harsh | | 2.0 | Jan. 18, 2026, 6:39 a.m. |
|---|
| ExternalQaItemScore object (566) | Disagreement with scoring methodology | | 3.0 | Jan. 3, 2026, 4:20 p.m. |
|---|
| ExternalQaItemScore object (559) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 20, 2026, 8:30 p.m. |
|---|
| ExternalQaItemScore object (553) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 7, 2026, 11:19 a.m. |
|---|
| ExternalQaItemScore object (551) | Disagreement with scoring methodology | | 2.0 | Jan. 15, 2026, 7:34 a.m. |
|---|
| ExternalQaItemScore object (545) | Agent did better than score indicates | | 2.0 | Jan. 22, 2026, 3:23 p.m. |
|---|
| ExternalQaItemScore object (519) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 24, 2026, 9:45 a.m. |
|---|
| ExternalQaItemScore object (514) | This score seems too harsh | | 1.0 | Jan. 16, 2026, 11:04 p.m. |
|---|
| ExternalQaItemScore object (511) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 25, 2026, 8:54 a.m. |
|---|
| ExternalQaItemScore object (483) | This score seems too harsh | | 4.0 | Jan. 20, 2026, 7:04 p.m. |
|---|
| ExternalQaItemScore object (460) | Scoring discrepancy - should be higher | | 3.0 | Jan. 7, 2026, 12:29 a.m. |
|---|
| ExternalQaItemScore object (459) | Agent did better than score indicates | | 2.0 | Jan. 10, 2026, 7:44 a.m. |
|---|
| ExternalQaItemScore object (451) | This score seems too harsh | | 3.0 | Jan. 24, 2026, 2 p.m. |
|---|
| ExternalQaItemScore object (437) | Scoring discrepancy - should be higher | | 5.0 | Feb. 4, 2026, 7:21 a.m. |
|---|
| ExternalQaItemScore object (436) | Disagreement with scoring methodology | | 4.0 | Jan. 25, 2026, 8:24 a.m. |
|---|
| ExternalQaItemScore object (422) | Agent did better than score indicates | | 3.0 | Jan. 3, 2026, 8:36 a.m. |
|---|
| ExternalQaItemScore object (420) | Disagreement with scoring methodology | | 2.0 | Jan. 24, 2026, 7:46 a.m. |
|---|
| ExternalQaItemScore object (402) | Process issue - call was not fully reviewed | | 4.0 | Feb. 5, 2026, 3:29 p.m. |
|---|
| ExternalQaItemScore object (393) | Scoring discrepancy - should be higher | | 1.0 | Jan. 19, 2026, 7:55 a.m. |
|---|
| ExternalQaItemScore object (387) | Disagreement with scoring methodology | | 1.0 | Feb. 2, 2026, 5:38 a.m. |
|---|
| ExternalQaItemScore object (359) | Disagreement with scoring methodology | | 5.0 | Jan. 26, 2026, 2:54 p.m. |
|---|
| ExternalQaItemScore object (349) | Disagreement with scoring methodology | | 3.0 | Feb. 9, 2026, 7:54 a.m. |
|---|
| ExternalQaItemScore object (335) | Agent did better than score indicates | | 1.0 | Feb. 1, 2026, 9:59 p.m. |
|---|
| ExternalQaItemScore object (330) | Scoring discrepancy - should be higher | | 3.0 | Jan. 15, 2026, 10:50 p.m. |
|---|
| ExternalQaItemScore object (329) | This score seems too harsh | | 5.0 | Jan. 22, 2026, 8:33 p.m. |
|---|
| ExternalQaItemScore object (323) | Disagreement with scoring methodology | | 4.0 | Jan. 5, 2026, 5:26 a.m. |
|---|
| ExternalQaItemScore object (321) | Disagreement with scoring methodology | | 2.0 | Jan. 23, 2026, 9:37 p.m. |
|---|
| ExternalQaItemScore object (318) | Process issue - call was not fully reviewed | | 4.0 | Feb. 2, 2026, 11:37 p.m. |
|---|