| ExternalQaItemScore object (294) | This score seems too harsh |  | 2.0 | Feb. 10, 2026, 3:39 p.m. |
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| ExternalQaItemScore object (282) | Process issue - call was not fully reviewed | | 1.0 | Jan. 9, 2026, 4:28 p.m. |
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| ExternalQaItemScore object (273) | Scoring discrepancy - should be higher |  | 4.0 | Jan. 21, 2026, 8:21 p.m. |
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| ExternalQaItemScore object (232) | Scoring discrepancy - should be higher | | 5.0 | Feb. 16, 2026, 7:54 a.m. |
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| ExternalQaItemScore object (220) | This score seems too harsh | | 4.0 | Jan. 20, 2026, 4:29 a.m. |
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| ExternalQaItemScore object (210) | Agent did better than score indicates | | 5.0 | Feb. 22, 2026, 11:18 a.m. |
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| ExternalQaItemScore object (188) | Agent did better than score indicates | | 5.0 | Jan. 1, 2026, 3 p.m. |
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| ExternalQaItemScore object (158) | Process issue - call was not fully reviewed | | 5.0 | Feb. 20, 2026, 2:51 p.m. |
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| ExternalQaItemScore object (111) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 18, 2026, 3:55 a.m. |
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| ExternalQaItemScore object (78) | Agent did better than score indicates | | 2.0 | Jan. 31, 2026, 7:28 p.m. |
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| ExternalQaItemScore object (75) | Scoring discrepancy - should be higher | | 3.0 | Jan. 30, 2026, 7:05 a.m. |
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| ExternalQaItemScore object (66) | Process issue - call was not fully reviewed | | 2.0 | Feb. 11, 2026, 5:57 p.m. |
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| ExternalQaItemScore object (62) | Scoring discrepancy - should be higher | | 5.0 | Feb. 3, 2026, 11:33 a.m. |
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| ExternalQaItemScore object (48) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 10, 2026, 12:11 p.m. |
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| ExternalQaItemScore object (40) | Disagreement with scoring methodology | | 2.0 | Jan. 27, 2026, 9:14 a.m. |
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| ExternalQaItemScore object (38) | Process issue - call was not fully reviewed | | 1.0 | Feb. 10, 2026, 8:54 p.m. |
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| ExternalQaItemScore object (37) | This score seems too harsh | | 5.0 | Jan. 29, 2026, 11:31 a.m. |
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| ExternalQaItemScore object (27) | This score seems too harsh | | 2.0 | Jan. 20, 2026, 9:19 p.m. |
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| ExternalQaItemScore object (19) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 7, 2026, 7:56 a.m. |
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| ExternalQaItemScore object (14) | Disagree with this evaluation | | 3.0 | Feb. 3, 2026, 5:51 p.m. |
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| ExternalQaItemScore object (11) | Disagree with this evaluation | | 4.0 | Feb. 6, 2026, 7:45 a.m. |
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