| ExternalQaItemScore object (53620) | This score seems too harsh |  | 5.0 | Feb. 8, 2026, 8:31 a.m. |
|---|
| ExternalQaItemScore object (53619) | Process issue - call was not fully reviewed | | 1.0 | Jan. 26, 2026, 7:30 a.m. |
|---|
| ExternalQaItemScore object (53618) | Agent did better than score indicates | | 4.0 | Jan. 22, 2026, 6:09 p.m. |
|---|
| ExternalQaItemScore object (53605) | Agent did better than score indicates |  | 4.0 | Jan. 6, 2026, 12:38 p.m. |
|---|
| ExternalQaItemScore object (53597) | Scoring discrepancy - should be higher | | 3.0 | Jan. 21, 2026, 1:43 a.m. |
|---|
| ExternalQaItemScore object (53589) | Process issue - call was not fully reviewed | | 5.0 | Jan. 27, 2026, 12:20 p.m. |
|---|
| ExternalQaItemScore object (53588) | This score seems too harsh | | 3.0 | Feb. 1, 2026, 2:02 p.m. |
|---|
| ExternalQaItemScore object (53579) | Disagreement with scoring methodology | | 2.0 | Jan. 25, 2026, noon |
|---|
| ExternalQaItemScore object (53578) | Process issue - call was not fully reviewed | | 5.0 | Feb. 12, 2026, 11:54 p.m. |
|---|
| ExternalQaItemScore object (53571) | Scoring discrepancy - should be higher | | 1.0 | Jan. 17, 2026, 5:21 a.m. |
|---|
| ExternalQaItemScore object (53567) | Disagreement with scoring methodology | | 3.0 | Jan. 18, 2026, 11:17 a.m. |
|---|
| ExternalQaItemScore object (53561) | Process issue - call was not fully reviewed | | 5.0 | Jan. 20, 2026, 6:49 a.m. |
|---|
| ExternalQaItemScore object (53560) | Scoring discrepancy - should be higher | | 5.0 | Jan. 19, 2026, 10:27 a.m. |
|---|
| ExternalQaItemScore object (53534) | This score seems too harsh | | 4.0 | Feb. 11, 2026, 2:05 p.m. |
|---|
| ExternalQaItemScore object (53524) | This score seems too harsh | | 1.0 | Jan. 22, 2026, 3:21 a.m. |
|---|
| ExternalQaItemScore object (53514) | Agent did better than score indicates | | 3.0 | Jan. 6, 2026, 3:03 p.m. |
|---|
| ExternalQaItemScore object (53508) | Process issue - call was not fully reviewed | | 1.0 | Jan. 17, 2026, 3:33 a.m. |
|---|
| ExternalQaItemScore object (53502) | This score seems too harsh | | 4.0 | Feb. 11, 2026, 4:05 p.m. |
|---|
| ExternalQaItemScore object (53474) | Process issue - call was not fully reviewed | | 1.0 | Jan. 20, 2026, 4:26 a.m. |
|---|
| ExternalQaItemScore object (53467) | Scoring discrepancy - should be higher | | 1.0 | Jan. 17, 2026, 10:35 a.m. |
|---|
| ExternalQaItemScore object (53460) | Process issue - call was not fully reviewed | | 4.0 | Jan. 9, 2026, 2:47 a.m. |
|---|
| ExternalQaItemScore object (53453) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 13, 2026, 9:28 p.m. |
|---|
| ExternalQaItemScore object (53442) | This score seems too harsh | | 5.0 | Feb. 15, 2026, 3:42 a.m. |
|---|
| ExternalQaItemScore object (53426) | This score seems too harsh | | 3.0 | Feb. 1, 2026, 12:05 p.m. |
|---|
| ExternalQaItemScore object (53408) | Disagreement with scoring methodology | | 4.0 | Feb. 9, 2026, 12:52 p.m. |
|---|
| ExternalQaItemScore object (53395) | Process issue - call was not fully reviewed | | 4.0 | Feb. 10, 2026, 7:49 a.m. |
|---|
| ExternalQaItemScore object (53376) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 11, 2026, 6:28 p.m. |
|---|
| ExternalQaItemScore object (53364) | Disagreement with scoring methodology | | 1.0 | Feb. 15, 2026, 8:55 a.m. |
|---|
| ExternalQaItemScore object (53357) | Agent did better than score indicates | | 2.0 | Feb. 3, 2026, 11:57 a.m. |
|---|
| ExternalQaItemScore object (53350) | Agent did better than score indicates | | 4.0 | Feb. 26, 2026, 1:09 a.m. |
|---|
| ExternalQaItemScore object (53333) | Scoring discrepancy - should be higher | | 3.0 | Feb. 15, 2026, 7:40 p.m. |
|---|
| ExternalQaItemScore object (53324) | Scoring discrepancy - should be higher | | 3.0 | Feb. 15, 2026, 3:33 p.m. |
|---|
| ExternalQaItemScore object (53321) | This score seems too harsh | | 5.0 | Feb. 8, 2026, 7:22 p.m. |
|---|
| ExternalQaItemScore object (53306) | Agent did better than score indicates | | 3.0 | Jan. 18, 2026, 1:03 a.m. |
|---|
| ExternalQaItemScore object (53288) | Process issue - call was not fully reviewed | | 5.0 | Jan. 19, 2026, 12:56 a.m. |
|---|
| ExternalQaItemScore object (53285) | This score seems too harsh | | 2.0 | Jan. 17, 2026, 1:11 a.m. |
|---|
| ExternalQaItemScore object (53249) | Agent did better than score indicates | | 2.0 | Feb. 2, 2026, 6:25 p.m. |
|---|
| ExternalQaItemScore object (53244) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 23, 2026, 9:05 p.m. |
|---|
| ExternalQaItemScore object (53238) | Scoring discrepancy - should be higher | | 1.0 | Jan. 11, 2026, 2:02 p.m. |
|---|
| ExternalQaItemScore object (53227) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 24, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (53216) | This score seems too harsh | | 1.0 | Feb. 3, 2026, 7:20 a.m. |
|---|
| ExternalQaItemScore object (53209) | Agent did better than score indicates | | 4.0 | Feb. 17, 2026, 5:22 p.m. |
|---|
| ExternalQaItemScore object (53201) | Disagreement with scoring methodology | | 1.0 | Jan. 26, 2026, 11:09 p.m. |
|---|
| ExternalQaItemScore object (53192) | Process issue - call was not fully reviewed | | 4.0 | Jan. 25, 2026, 9:31 a.m. |
|---|
| ExternalQaItemScore object (53182) | Agent did better than score indicates | | 5.0 | Feb. 3, 2026, 6:30 a.m. |
|---|
| ExternalQaItemScore object (53176) | Scoring discrepancy - should be higher | | 2.0 | Feb. 8, 2026, 3:24 p.m. |
|---|
| ExternalQaItemScore object (53167) | This score seems too harsh | | 2.0 | Jan. 28, 2026, 7:16 a.m. |
|---|
| ExternalQaItemScore object (53129) | Scoring discrepancy - should be higher | | 3.0 | Feb. 23, 2026, 12:58 a.m. |
|---|
| ExternalQaItemScore object (53118) | Process issue - call was not fully reviewed | | 1.0 | Jan. 12, 2026, 8:55 p.m. |
|---|
| ExternalQaItemScore object (53108) | Disagreement with scoring methodology | | 4.0 | Jan. 30, 2026, 4:42 p.m. |
|---|
| ExternalQaItemScore object (53103) | This score seems too harsh | | 1.0 | Feb. 4, 2026, 1:33 p.m. |
|---|
| ExternalQaItemScore object (53071) | Scoring discrepancy - should be higher | | 5.0 | Feb. 11, 2026, 1:09 p.m. |
|---|
| ExternalQaItemScore object (53070) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 14, 2026, 9:49 p.m. |
|---|
| ExternalQaItemScore object (53061) | This score seems too harsh | | 2.0 | Jan. 20, 2026, 6:48 p.m. |
|---|
| ExternalQaItemScore object (53041) | This score seems too harsh | | 2.0 | Jan. 19, 2026, 3:51 a.m. |
|---|
| ExternalQaItemScore object (53027) | Agent did better than score indicates | | 2.0 | Feb. 14, 2026, 11:29 a.m. |
|---|
| ExternalQaItemScore object (53011) | Process issue - call was not fully reviewed | | 5.0 | Feb. 8, 2026, 9:28 p.m. |
|---|
| ExternalQaItemScore object (53002) | Process issue - call was not fully reviewed | | 3.0 | Feb. 2, 2026, 6:54 p.m. |
|---|
| ExternalQaItemScore object (52977) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 8, 2026, 3:52 a.m. |
|---|
| ExternalQaItemScore object (52957) | This score seems too harsh | | 3.0 | Jan. 6, 2026, 7:25 a.m. |
|---|
| ExternalQaItemScore object (52950) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 29, 2026, 2:18 a.m. |
|---|
| ExternalQaItemScore object (52901) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 11, 2026, 9:13 a.m. |
|---|
| ExternalQaItemScore object (52900) | Process issue - call was not fully reviewed | | 5.0 | Feb. 5, 2026, 5:56 p.m. |
|---|
| ExternalQaItemScore object (52896) | Disagreement with scoring methodology | | 4.0 | Jan. 21, 2026, 11:37 p.m. |
|---|
| ExternalQaItemScore object (52879) | This score seems too harsh | | 1.0 | Jan. 19, 2026, 4:08 a.m. |
|---|
| ExternalQaItemScore object (52867) | Process issue - call was not fully reviewed | | 1.0 | Jan. 12, 2026, 10:35 a.m. |
|---|
| ExternalQaItemScore object (52856) | This score seems too harsh | | 2.0 | Jan. 9, 2026, 9:44 p.m. |
|---|
| ExternalQaItemScore object (52847) | Agent did better than score indicates | | 3.0 | Jan. 10, 2026, 3:59 p.m. |
|---|
| ExternalQaItemScore object (52842) | Disagreement with scoring methodology | | 3.0 | Jan. 28, 2026, 10:09 p.m. |
|---|
| ExternalQaItemScore object (52834) | Process issue - call was not fully reviewed | | 2.0 | Jan. 10, 2026, 4:55 a.m. |
|---|
| ExternalQaItemScore object (52833) | Agent did better than score indicates | | 3.0 | Jan. 12, 2026, 10:48 p.m. |
|---|
| ExternalQaItemScore object (52830) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 10, 2026, 1:19 p.m. |
|---|
| ExternalQaItemScore object (52821) | Agent did better than score indicates | | 1.0 | Jan. 13, 2026, 2:08 a.m. |
|---|
| ExternalQaItemScore object (52816) | Disagreement with scoring methodology | | 1.0 | Jan. 25, 2026, 9:14 p.m. |
|---|
| ExternalQaItemScore object (52812) | Process issue - call was not fully reviewed | | 4.0 | Feb. 1, 2026, 8:01 a.m. |
|---|
| ExternalQaItemScore object (52782) | Disagreement with scoring methodology | | 1.0 | Jan. 20, 2026, 2:52 p.m. |
|---|
| ExternalQaItemScore object (52768) | Agent did better than score indicates | | 3.0 | Feb. 16, 2026, 1:07 a.m. |
|---|
| ExternalQaItemScore object (52765) | Incorrect evaluation - agent followed the script | | 2.0 | Feb. 10, 2026, 8:16 a.m. |
|---|
| ExternalQaItemScore object (52739) | Agent did better than score indicates | | 4.0 | Feb. 10, 2026, 1:45 p.m. |
|---|
| ExternalQaItemScore object (52734) | Scoring discrepancy - should be higher | | 3.0 | Feb. 11, 2026, 4:29 a.m. |
|---|
| ExternalQaItemScore object (52725) | Agent did better than score indicates | | 2.0 | Jan. 28, 2026, 3:30 p.m. |
|---|
| ExternalQaItemScore object (52710) | Agent did better than score indicates | | 2.0 | Jan. 29, 2026, 12:04 p.m. |
|---|
| ExternalQaItemScore object (52704) | Scoring discrepancy - should be higher | | 4.0 | Jan. 24, 2026, 8:42 p.m. |
|---|
| ExternalQaItemScore object (52699) | Disagreement with scoring methodology | | 4.0 | Feb. 8, 2026, 5:14 a.m. |
|---|
| ExternalQaItemScore object (52689) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 27, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (52675) | Scoring discrepancy - should be higher | | 1.0 | Jan. 29, 2026, 1:46 p.m. |
|---|
| ExternalQaItemScore object (52636) | Disagreement with scoring methodology | | 4.0 | Jan. 12, 2026, 3:50 p.m. |
|---|
| ExternalQaItemScore object (52622) | Agent did better than score indicates | | 2.0 | Feb. 6, 2026, 6:16 p.m. |
|---|
| ExternalQaItemScore object (52602) | Process issue - call was not fully reviewed | | 5.0 | Jan. 28, 2026, 7:25 a.m. |
|---|
| ExternalQaItemScore object (52583) | Agent did better than score indicates | | 1.0 | Jan. 23, 2026, 3:19 p.m. |
|---|
| ExternalQaItemScore object (52556) | Agent did better than score indicates | | 2.0 | Feb. 21, 2026, 10:47 p.m. |
|---|
| ExternalQaItemScore object (52554) | Agent did better than score indicates | | 5.0 | Feb. 23, 2026, 1:37 a.m. |
|---|
| ExternalQaItemScore object (52544) | Process issue - call was not fully reviewed | | 4.0 | Jan. 27, 2026, 8:13 p.m. |
|---|
| ExternalQaItemScore object (52520) | Agent did better than score indicates | | 5.0 | Jan. 20, 2026, 7:23 a.m. |
|---|
| ExternalQaItemScore object (52514) | Scoring discrepancy - should be higher | | 3.0 | Jan. 19, 2026, 9:12 p.m. |
|---|
| ExternalQaItemScore object (52482) | Disagreement with scoring methodology | | 1.0 | Feb. 9, 2026, 3:27 p.m. |
|---|
| ExternalQaItemScore object (52479) | Process issue - call was not fully reviewed | | 1.0 | Feb. 24, 2026, 11:06 a.m. |
|---|
| ExternalQaItemScore object (52461) | Agent did better than score indicates | | 4.0 | Jan. 12, 2026, 3:18 a.m. |
|---|
| ExternalQaItemScore object (52451) | Disagreement with scoring methodology | | 5.0 | Feb. 3, 2026, 5:04 p.m. |
|---|
| ExternalQaItemScore object (52437) | Scoring discrepancy - should be higher | | 5.0 | Feb. 8, 2026, 1:44 p.m. |
|---|