| ExternalQaItemScore object (52434) | Incorrect evaluation - agent followed the script |  | 4.0 | Feb. 16, 2026, 11:14 p.m. |
|---|
| ExternalQaItemScore object (52433) | Disagreement with scoring methodology | | 1.0 | Feb. 5, 2026, 1:02 p.m. |
|---|
| ExternalQaItemScore object (52430) | Scoring discrepancy - should be higher |  | 3.0 | Feb. 27, 2026, 3:54 a.m. |
|---|
| ExternalQaItemScore object (52420) | Disagreement with scoring methodology | | 2.0 | Jan. 10, 2026, 9:27 a.m. |
|---|
| ExternalQaItemScore object (52419) | Disagreement with scoring methodology | | 1.0 | Jan. 22, 2026, 7:23 p.m. |
|---|
| ExternalQaItemScore object (52414) | This score seems too harsh | | 1.0 | Feb. 4, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (52411) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 31, 2026, 12:22 a.m. |
|---|
| ExternalQaItemScore object (52410) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 9, 2026, 2:54 p.m. |
|---|
| ExternalQaItemScore object (52397) | Agent did better than score indicates | | 5.0 | Feb. 10, 2026, 11:21 a.m. |
|---|
| ExternalQaItemScore object (52386) | This score seems too harsh | | 1.0 | Jan. 7, 2026, 11:44 p.m. |
|---|
| ExternalQaItemScore object (52345) | Process issue - call was not fully reviewed | | 2.0 | Jan. 25, 2026, 12:20 p.m. |
|---|
| ExternalQaItemScore object (52334) | Agent did better than score indicates | | 5.0 | Jan. 30, 2026, 5:23 a.m. |
|---|
| ExternalQaItemScore object (52318) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 23, 2026, 3:43 a.m. |
|---|
| ExternalQaItemScore object (52314) | Scoring discrepancy - should be higher | | 3.0 | Feb. 14, 2026, 9:44 p.m. |
|---|
| ExternalQaItemScore object (52300) | Disagreement with scoring methodology | | 2.0 | Jan. 16, 2026, 12:23 p.m. |
|---|
| ExternalQaItemScore object (52290) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 7, 2026, 6:05 a.m. |
|---|
| ExternalQaItemScore object (52289) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 4, 2026, 6:47 a.m. |
|---|
| ExternalQaItemScore object (52287) | Scoring discrepancy - should be higher | | 2.0 | Feb. 3, 2026, 3:38 a.m. |
|---|
| ExternalQaItemScore object (52283) | Process issue - call was not fully reviewed | | 1.0 | Feb. 14, 2026, 2:17 p.m. |
|---|
| ExternalQaItemScore object (52277) | Process issue - call was not fully reviewed | | 2.0 | Jan. 23, 2026, 8:17 a.m. |
|---|
| ExternalQaItemScore object (52274) | This score seems too harsh | | 5.0 | Feb. 17, 2026, 12:26 a.m. |
|---|
| ExternalQaItemScore object (52260) | This score seems too harsh | | 2.0 | Jan. 18, 2026, 12:35 a.m. |
|---|
| ExternalQaItemScore object (52255) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 12, 2026, 6:23 p.m. |
|---|
| ExternalQaItemScore object (52251) | Disagreement with scoring methodology | | 2.0 | Feb. 12, 2026, 4:36 p.m. |
|---|
| ExternalQaItemScore object (52249) | Process issue - call was not fully reviewed | | 2.0 | Jan. 30, 2026, 10:29 a.m. |
|---|
| ExternalQaItemScore object (52238) | This score seems too harsh | | 4.0 | Feb. 6, 2026, 8:25 p.m. |
|---|
| ExternalQaItemScore object (52209) | This score seems too harsh | | 2.0 | Feb. 1, 2026, 6:30 a.m. |
|---|
| ExternalQaItemScore object (52206) | Agent did better than score indicates | | 4.0 | Jan. 13, 2026, 7:09 p.m. |
|---|
| ExternalQaItemScore object (52197) | This score seems too harsh | | 1.0 | Jan. 26, 2026, 10 a.m. |
|---|
| ExternalQaItemScore object (52188) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 26, 2026, 6:57 a.m. |
|---|
| ExternalQaItemScore object (52185) | Process issue - call was not fully reviewed | | 3.0 | Jan. 25, 2026, 2:53 a.m. |
|---|
| ExternalQaItemScore object (52178) | This score seems too harsh | | 2.0 | Feb. 19, 2026, 8:52 p.m. |
|---|
| ExternalQaItemScore object (52169) | Agent did better than score indicates | | 1.0 | Feb. 4, 2026, 4:33 p.m. |
|---|
| ExternalQaItemScore object (52164) | Disagreement with scoring methodology | | 1.0 | Jan. 15, 2026, 12:35 a.m. |
|---|
| ExternalQaItemScore object (52161) | Scoring discrepancy - should be higher | | 2.0 | Jan. 14, 2026, 1:29 p.m. |
|---|
| ExternalQaItemScore object (52159) | Process issue - call was not fully reviewed | | 1.0 | Feb. 6, 2026, 7:04 p.m. |
|---|
| ExternalQaItemScore object (52150) | Agent did better than score indicates | | 3.0 | Jan. 20, 2026, 12:43 p.m. |
|---|
| ExternalQaItemScore object (52141) | Process issue - call was not fully reviewed | | 4.0 | Feb. 2, 2026, 9:37 p.m. |
|---|
| ExternalQaItemScore object (52135) | Scoring discrepancy - should be higher | | 4.0 | Feb. 11, 2026, 11:03 a.m. |
|---|
| ExternalQaItemScore object (52132) | Agent did better than score indicates | | 3.0 | Jan. 13, 2026, 8:36 a.m. |
|---|
| ExternalQaItemScore object (52127) | Disagreement with scoring methodology | | 3.0 | Jan. 3, 2026, 8:21 p.m. |
|---|
| ExternalQaItemScore object (52120) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 25, 2026, 5:35 p.m. |
|---|
| ExternalQaItemScore object (52109) | Agent did better than score indicates | | 1.0 | Jan. 20, 2026, 10:52 p.m. |
|---|
| ExternalQaItemScore object (52106) | This score seems too harsh | | 1.0 | Feb. 15, 2026, 8 a.m. |
|---|
| ExternalQaItemScore object (52097) | Scoring discrepancy - should be higher | | 2.0 | Jan. 17, 2026, 6:23 a.m. |
|---|
| ExternalQaItemScore object (52084) | Agent did better than score indicates | | 2.0 | Jan. 17, 2026, 6:04 a.m. |
|---|
| ExternalQaItemScore object (52082) | Disagreement with scoring methodology | | 2.0 | Jan. 23, 2026, 1:01 a.m. |
|---|
| ExternalQaItemScore object (52081) | Process issue - call was not fully reviewed | | 5.0 | Jan. 7, 2026, 1:14 p.m. |
|---|
| ExternalQaItemScore object (52077) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 22, 2026, 7:44 a.m. |
|---|
| ExternalQaItemScore object (52069) | Incorrect evaluation - agent followed the script | | 5.0 | Feb. 2, 2026, 1:06 p.m. |
|---|
| ExternalQaItemScore object (52061) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 7, 2026, 4:38 a.m. |
|---|
| ExternalQaItemScore object (52053) | Process issue - call was not fully reviewed | | 2.0 | Feb. 3, 2026, 3:25 p.m. |
|---|
| ExternalQaItemScore object (52049) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 22, 2026, 5:50 a.m. |
|---|
| ExternalQaItemScore object (52043) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 19, 2026, 5:33 a.m. |
|---|
| ExternalQaItemScore object (52038) | Process issue - call was not fully reviewed | | 4.0 | Feb. 10, 2026, 6:18 a.m. |
|---|
| ExternalQaItemScore object (52032) | This score seems too harsh | | 2.0 | Feb. 20, 2026, 10:09 p.m. |
|---|
| ExternalQaItemScore object (52026) | This score seems too harsh | | 3.0 | Feb. 9, 2026, 1:54 p.m. |
|---|
| ExternalQaItemScore object (51990) | Process issue - call was not fully reviewed | | 4.0 | Jan. 28, 2026, 1:54 a.m. |
|---|
| ExternalQaItemScore object (51985) | This score seems too harsh | | 3.0 | Feb. 2, 2026, 10:37 a.m. |
|---|
| ExternalQaItemScore object (51978) | Disagreement with scoring methodology | | 4.0 | Jan. 16, 2026, 8:28 a.m. |
|---|
| ExternalQaItemScore object (51977) | Agent did better than score indicates | | 2.0 | Feb. 2, 2026, 3:44 p.m. |
|---|
| ExternalQaItemScore object (51974) | This score seems too harsh | | 2.0 | Jan. 19, 2026, 3:19 p.m. |
|---|
| ExternalQaItemScore object (51971) | Agent did better than score indicates | | 1.0 | Jan. 19, 2026, 3:57 p.m. |
|---|
| ExternalQaItemScore object (51941) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 15, 2026, 3:22 a.m. |
|---|
| ExternalQaItemScore object (51922) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 13, 2026, 12:35 p.m. |
|---|
| ExternalQaItemScore object (51918) | Process issue - call was not fully reviewed | | 4.0 | Jan. 26, 2026, 5:06 a.m. |
|---|
| ExternalQaItemScore object (51875) | Process issue - call was not fully reviewed | | 4.0 | Jan. 17, 2026, 10:51 p.m. |
|---|
| ExternalQaItemScore object (51869) | This score seems too harsh | | 5.0 | Jan. 20, 2026, 7:40 a.m. |
|---|
| ExternalQaItemScore object (51851) | Disagreement with scoring methodology | | 4.0 | Feb. 6, 2026, 9:19 a.m. |
|---|
| ExternalQaItemScore object (51850) | Disagreement with scoring methodology | | 3.0 | Jan. 30, 2026, 12:15 p.m. |
|---|
| ExternalQaItemScore object (51841) | Process issue - call was not fully reviewed | | 1.0 | Jan. 26, 2026, 5:16 p.m. |
|---|
| ExternalQaItemScore object (51825) | This score seems too harsh | | 1.0 | Jan. 21, 2026, 11:51 p.m. |
|---|
| ExternalQaItemScore object (51810) | This score seems too harsh | | 1.0 | Jan. 21, 2026, 8:55 p.m. |
|---|
| ExternalQaItemScore object (51805) | Scoring discrepancy - should be higher | | 4.0 | Jan. 29, 2026, 1:26 p.m. |
|---|
| ExternalQaItemScore object (51797) | Scoring discrepancy - should be higher | | 4.0 | Feb. 22, 2026, 8:44 p.m. |
|---|
| ExternalQaItemScore object (51796) | Scoring discrepancy - should be higher | | 4.0 | Feb. 13, 2026, 5:11 p.m. |
|---|
| ExternalQaItemScore object (51786) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 1, 2026, 5:46 p.m. |
|---|
| ExternalQaItemScore object (51777) | Disagreement with scoring methodology | | 1.0 | Jan. 8, 2026, 8:44 a.m. |
|---|
| ExternalQaItemScore object (51764) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 19, 2026, 12:06 p.m. |
|---|
| ExternalQaItemScore object (51763) | Scoring discrepancy - should be higher | | 1.0 | Feb. 23, 2026, 2:22 a.m. |
|---|
| ExternalQaItemScore object (51745) | Agent did better than score indicates | | 5.0 | Jan. 15, 2026, 5:49 p.m. |
|---|
| ExternalQaItemScore object (51738) | Process issue - call was not fully reviewed | | 2.0 | Jan. 14, 2026, 1:05 a.m. |
|---|
| ExternalQaItemScore object (51721) | Process issue - call was not fully reviewed | | 4.0 | Jan. 22, 2026, 1:29 p.m. |
|---|
| ExternalQaItemScore object (51710) | Agent did better than score indicates | | 2.0 | Jan. 27, 2026, 12:06 a.m. |
|---|
| ExternalQaItemScore object (51709) | Scoring discrepancy - should be higher | | 3.0 | Feb. 3, 2026, 3:51 p.m. |
|---|
| ExternalQaItemScore object (51705) | Process issue - call was not fully reviewed | | 2.0 | Feb. 5, 2026, 12:52 a.m. |
|---|
| ExternalQaItemScore object (51697) | Disagreement with scoring methodology | | 4.0 | Jan. 30, 2026, 9:27 a.m. |
|---|
| ExternalQaItemScore object (51665) | This score seems too harsh | | 5.0 | Feb. 9, 2026, 2:23 p.m. |
|---|
| ExternalQaItemScore object (51659) | Agent did better than score indicates | | 4.0 | Feb. 9, 2026, 5:20 p.m. |
|---|
| ExternalQaItemScore object (51655) | Scoring discrepancy - should be higher | | 1.0 | Feb. 1, 2026, 11:34 p.m. |
|---|
| ExternalQaItemScore object (51640) | Process issue - call was not fully reviewed | | 2.0 | Jan. 13, 2026, 6:21 a.m. |
|---|
| ExternalQaItemScore object (51635) | Scoring discrepancy - should be higher | | 3.0 | Jan. 22, 2026, 8:09 p.m. |
|---|
| ExternalQaItemScore object (51618) | Agent did better than score indicates | | 4.0 | Jan. 27, 2026, 12:42 p.m. |
|---|
| ExternalQaItemScore object (51613) | Process issue - call was not fully reviewed | | 4.0 | Feb. 6, 2026, 5:21 p.m. |
|---|
| ExternalQaItemScore object (51586) | This score seems too harsh | | 2.0 | Jan. 24, 2026, 3:17 a.m. |
|---|
| ExternalQaItemScore object (51576) | This score seems too harsh | | 1.0 | Feb. 5, 2026, 2:58 a.m. |
|---|
| ExternalQaItemScore object (51538) | Process issue - call was not fully reviewed | | 4.0 | Feb. 4, 2026, 3:23 a.m. |
|---|
| ExternalQaItemScore object (51535) | Scoring discrepancy - should be higher | | 2.0 | Feb. 5, 2026, 11:27 p.m. |
|---|
| ExternalQaItemScore object (51532) | Scoring discrepancy - should be higher | | 3.0 | Jan. 30, 2026, 2:21 p.m. |
|---|
| ExternalQaItemScore object (51529) | Agent did better than score indicates | | 1.0 | Jan. 23, 2026, 12:29 p.m. |
|---|