| ExternalQaItemScore object (51525) | Scoring discrepancy - should be higher |  | 5.0 | Jan. 29, 2026, 1:05 a.m. |
|---|
| ExternalQaItemScore object (51510) | Disagreement with scoring methodology | | 1.0 | Jan. 30, 2026, 8:45 p.m. |
|---|
| ExternalQaItemScore object (51508) | This score seems too harsh | | 4.0 | Feb. 13, 2026, 7:14 p.m. |
|---|
| ExternalQaItemScore object (51495) | Incorrect evaluation - agent followed the script |  | 3.0 | Feb. 20, 2026, 6:02 p.m. |
|---|
| ExternalQaItemScore object (51488) | This score seems too harsh | | 4.0 | Jan. 13, 2026, 12:50 a.m. |
|---|
| ExternalQaItemScore object (51487) | Process issue - call was not fully reviewed | | 3.0 | Jan. 16, 2026, 3:40 a.m. |
|---|
| ExternalQaItemScore object (51484) | Process issue - call was not fully reviewed | | 5.0 | Feb. 3, 2026, 4:26 p.m. |
|---|
| ExternalQaItemScore object (51477) | Agent did better than score indicates | | 2.0 | Feb. 12, 2026, 11:56 a.m. |
|---|
| ExternalQaItemScore object (51466) | Agent did better than score indicates | | 4.0 | Jan. 17, 2026, 8:25 a.m. |
|---|
| ExternalQaItemScore object (51460) | Process issue - call was not fully reviewed | | 1.0 | Jan. 27, 2026, 8:04 p.m. |
|---|
| ExternalQaItemScore object (51458) | Disagreement with scoring methodology | | 2.0 | Feb. 2, 2026, 1:33 a.m. |
|---|
| ExternalQaItemScore object (51455) | Incorrect evaluation - agent followed the script | | 1.0 | Feb. 12, 2026, 10:39 p.m. |
|---|
| ExternalQaItemScore object (51453) | Agent did better than score indicates | | 5.0 | Feb. 16, 2026, 3:04 a.m. |
|---|
| ExternalQaItemScore object (51450) | Process issue - call was not fully reviewed | | 2.0 | Feb. 14, 2026, 4:12 a.m. |
|---|
| ExternalQaItemScore object (51439) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 19, 2026, 1:28 a.m. |
|---|
| ExternalQaItemScore object (51435) | Agent did better than score indicates | | 3.0 | Jan. 28, 2026, 5:01 a.m. |
|---|
| ExternalQaItemScore object (51419) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 16, 2026, 2:20 p.m. |
|---|
| ExternalQaItemScore object (51416) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 3, 2026, 12:59 a.m. |
|---|
| ExternalQaItemScore object (51414) | Disagreement with scoring methodology | | 4.0 | Jan. 24, 2026, 9:28 a.m. |
|---|
| ExternalQaItemScore object (51403) | Agent did better than score indicates | | 3.0 | Jan. 16, 2026, 1:48 p.m. |
|---|
| ExternalQaItemScore object (51398) | Process issue - call was not fully reviewed | | 4.0 | Jan. 15, 2026, 4:14 a.m. |
|---|
| ExternalQaItemScore object (51387) | Scoring discrepancy - should be higher | | 5.0 | Jan. 22, 2026, 2:55 a.m. |
|---|
| ExternalQaItemScore object (51384) | Incorrect evaluation - agent followed the script | | 1.0 | Jan. 25, 2026, 9:33 a.m. |
|---|
| ExternalQaItemScore object (51371) | Process issue - call was not fully reviewed | | 2.0 | Jan. 12, 2026, 4:54 a.m. |
|---|
| ExternalQaItemScore object (51368) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 21, 2026, 9:17 p.m. |
|---|
| ExternalQaItemScore object (51362) | Disagreement with scoring methodology | | 2.0 | Jan. 27, 2026, 11:18 p.m. |
|---|
| ExternalQaItemScore object (51359) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 27, 2026, 12:38 a.m. |
|---|
| ExternalQaItemScore object (51341) | Agent did better than score indicates | | 4.0 | Feb. 14, 2026, 10:50 p.m. |
|---|
| ExternalQaItemScore object (51336) | Process issue - call was not fully reviewed | | 2.0 | Feb. 17, 2026, 3:12 p.m. |
|---|
| ExternalQaItemScore object (51319) | Incorrect evaluation - agent followed the script | | 3.0 | Jan. 11, 2026, 11:10 p.m. |
|---|
| ExternalQaItemScore object (51311) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 3, 2026, 3:57 a.m. |
|---|
| ExternalQaItemScore object (51310) | Disagreement with scoring methodology | | 5.0 | Jan. 31, 2026, 12:48 p.m. |
|---|
| ExternalQaItemScore object (51307) | Agent did better than score indicates | | 2.0 | Feb. 1, 2026, 1:12 a.m. |
|---|
| ExternalQaItemScore object (51305) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 19, 2026, 4:54 p.m. |
|---|
| ExternalQaItemScore object (51296) | Agent did better than score indicates | | 4.0 | Jan. 29, 2026, 2:37 p.m. |
|---|
| ExternalQaItemScore object (51282) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 4, 2026, 9:36 p.m. |
|---|
| ExternalQaItemScore object (51276) | Disagreement with scoring methodology | | 2.0 | Feb. 5, 2026, 5:39 a.m. |
|---|
| ExternalQaItemScore object (51274) | This score seems too harsh | | 5.0 | Jan. 27, 2026, 5:39 p.m. |
|---|
| ExternalQaItemScore object (51268) | Scoring discrepancy - should be higher | | 4.0 | Jan. 27, 2026, 12:14 a.m. |
|---|
| ExternalQaItemScore object (51250) | Process issue - call was not fully reviewed | | 4.0 | Jan. 24, 2026, 5:31 p.m. |
|---|
| ExternalQaItemScore object (51231) | Disagreement with scoring methodology | | 5.0 | Jan. 24, 2026, 3:33 a.m. |
|---|
| ExternalQaItemScore object (51190) | This score seems too harsh | | 2.0 | Jan. 25, 2026, 10:50 a.m. |
|---|
| ExternalQaItemScore object (51175) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 16, 2026, 3:25 p.m. |
|---|
| ExternalQaItemScore object (51173) | This score seems too harsh | | 4.0 | Feb. 3, 2026, 4:51 a.m. |
|---|
| ExternalQaItemScore object (51138) | Agent did better than score indicates | | 2.0 | Jan. 12, 2026, 8:56 p.m. |
|---|
| ExternalQaItemScore object (51124) | Disagreement with scoring methodology | | 3.0 | Feb. 8, 2026, 4:31 a.m. |
|---|
| ExternalQaItemScore object (51121) | Agent did better than score indicates | | 3.0 | Feb. 1, 2026, 6:23 a.m. |
|---|
| ExternalQaItemScore object (51101) | Disagreement with scoring methodology | | 4.0 | Jan. 7, 2026, 11:41 a.m. |
|---|
| ExternalQaItemScore object (51089) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 2, 2026, 3:03 p.m. |
|---|
| ExternalQaItemScore object (51077) | Scoring discrepancy - should be higher | | 3.0 | Feb. 3, 2026, 11:26 p.m. |
|---|
| ExternalQaItemScore object (51051) | Process issue - call was not fully reviewed | | 5.0 | Feb. 10, 2026, 10:56 a.m. |
|---|
| ExternalQaItemScore object (51042) | Agent did better than score indicates | | 2.0 | Jan. 21, 2026, 2:49 a.m. |
|---|
| ExternalQaItemScore object (51032) | Incorrect evaluation - agent followed the script | | 4.0 | Jan. 24, 2026, 8:36 p.m. |
|---|
| ExternalQaItemScore object (51029) | Process issue - call was not fully reviewed | | 3.0 | Jan. 22, 2026, 10:49 a.m. |
|---|
| ExternalQaItemScore object (51026) | This score seems too harsh | | 5.0 | Jan. 26, 2026, 2:45 p.m. |
|---|
| ExternalQaItemScore object (51014) | Process issue - call was not fully reviewed | | 4.0 | Feb. 9, 2026, 6:16 p.m. |
|---|
| ExternalQaItemScore object (51012) | Process issue - call was not fully reviewed | | 2.0 | Feb. 2, 2026, 4:28 a.m. |
|---|
| ExternalQaItemScore object (51002) | Scoring discrepancy - should be higher | | 1.0 | Jan. 25, 2026, 10:14 p.m. |
|---|
| ExternalQaItemScore object (50994) | This score seems too harsh | | 3.0 | Jan. 26, 2026, 2:56 a.m. |
|---|
| ExternalQaItemScore object (50980) | Disagreement with scoring methodology | | 3.0 | Feb. 17, 2026, 3:14 p.m. |
|---|
| ExternalQaItemScore object (50957) | Agent did better than score indicates | | 5.0 | Feb. 22, 2026, 10:32 a.m. |
|---|
| ExternalQaItemScore object (50954) | Agent did better than score indicates | | 2.0 | Jan. 26, 2026, 10:39 p.m. |
|---|
| ExternalQaItemScore object (50950) | Disagreement with scoring methodology | | 2.0 | Jan. 13, 2026, 10:57 a.m. |
|---|
| ExternalQaItemScore object (50945) | Disagreement with scoring methodology | | 4.0 | Jan. 18, 2026, 5:50 p.m. |
|---|
| ExternalQaItemScore object (50944) | Agent did better than score indicates | | 3.0 | Jan. 26, 2026, 12:43 a.m. |
|---|
| ExternalQaItemScore object (50934) | Scoring discrepancy - should be higher | | 1.0 | Feb. 7, 2026, 10:19 a.m. |
|---|
| ExternalQaItemScore object (50920) | Scoring discrepancy - should be higher | | 1.0 | Feb. 3, 2026, 1:51 p.m. |
|---|
| ExternalQaItemScore object (50918) | This score seems too harsh | | 5.0 | Feb. 7, 2026, 4:47 a.m. |
|---|
| ExternalQaItemScore object (50907) | Incorrect evaluation - agent followed the script | | 2.0 | Jan. 7, 2026, 9:06 p.m. |
|---|
| ExternalQaItemScore object (50905) | Agent did better than score indicates | | 4.0 | Jan. 25, 2026, 3:37 a.m. |
|---|
| ExternalQaItemScore object (50901) | Agent did better than score indicates | | 1.0 | Jan. 9, 2026, 4:24 a.m. |
|---|
| ExternalQaItemScore object (50895) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 7, 2026, 11:47 a.m. |
|---|
| ExternalQaItemScore object (50894) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 5, 2026, 8:41 p.m. |
|---|
| ExternalQaItemScore object (50864) | Incorrect evaluation - agent followed the script | | 4.0 | Feb. 20, 2026, 3:12 p.m. |
|---|
| ExternalQaItemScore object (50863) | Process issue - call was not fully reviewed | | 2.0 | Feb. 14, 2026, 4:33 a.m. |
|---|
| ExternalQaItemScore object (50858) | Disagreement with scoring methodology | | 2.0 | Feb. 21, 2026, 9:03 p.m. |
|---|
| ExternalQaItemScore object (50856) | Disagreement with scoring methodology | | 1.0 | Jan. 21, 2026, 12:53 p.m. |
|---|
| ExternalQaItemScore object (50850) | Incorrect evaluation - agent followed the script | | 3.0 | Feb. 1, 2026, 9:05 p.m. |
|---|
| ExternalQaItemScore object (50847) | Disagreement with scoring methodology | | 2.0 | Jan. 27, 2026, 9:23 p.m. |
|---|
| ExternalQaItemScore object (50839) | Disagreement with scoring methodology | | 5.0 | Feb. 16, 2026, 11:08 p.m. |
|---|
| ExternalQaItemScore object (50837) | This score seems too harsh | | 5.0 | Jan. 24, 2026, 10:36 a.m. |
|---|
| ExternalQaItemScore object (50816) | Disagreement with scoring methodology | | 5.0 | Feb. 5, 2026, 3:06 p.m. |
|---|
| ExternalQaItemScore object (50812) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 22, 2026, 11:39 a.m. |
|---|
| ExternalQaItemScore object (50801) | Process issue - call was not fully reviewed | | 1.0 | Jan. 23, 2026, 10:24 p.m. |
|---|
| ExternalQaItemScore object (50790) | Agent did better than score indicates | | 2.0 | Jan. 25, 2026, 4:43 p.m. |
|---|
| ExternalQaItemScore object (50786) | This score seems too harsh | | 4.0 | Jan. 10, 2026, 9:10 p.m. |
|---|
| ExternalQaItemScore object (50779) | This score seems too harsh | | 1.0 | Jan. 28, 2026, 7:14 a.m. |
|---|
| ExternalQaItemScore object (50778) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 14, 2026, 4:27 p.m. |
|---|
| ExternalQaItemScore object (50776) | Process issue - call was not fully reviewed | | 2.0 | Jan. 29, 2026, 9:15 p.m. |
|---|
| ExternalQaItemScore object (50773) | This score seems too harsh | | 3.0 | Jan. 31, 2026, 6:28 p.m. |
|---|
| ExternalQaItemScore object (50770) | Incorrect evaluation - agent followed the script | | 5.0 | Jan. 24, 2026, 5:30 p.m. |
|---|
| ExternalQaItemScore object (50747) | Process issue - call was not fully reviewed | | 2.0 | Jan. 25, 2026, 4:44 p.m. |
|---|
| ExternalQaItemScore object (50745) | This score seems too harsh | | 4.0 | Feb. 5, 2026, 4:51 a.m. |
|---|
| ExternalQaItemScore object (50740) | Scoring discrepancy - should be higher | | 2.0 | Jan. 18, 2026, 5:05 p.m. |
|---|
| ExternalQaItemScore object (50737) | Scoring discrepancy - should be higher | | 3.0 | Feb. 5, 2026, 8:59 a.m. |
|---|
| ExternalQaItemScore object (50725) | Disagreement with scoring methodology | | 5.0 | Jan. 30, 2026, 4:59 a.m. |
|---|
| ExternalQaItemScore object (50724) | This score seems too harsh | | 3.0 | Jan. 28, 2026, 12:49 p.m. |
|---|
| ExternalQaItemScore object (50713) | Scoring discrepancy - should be higher | | 1.0 | Jan. 8, 2026, 8:33 p.m. |
|---|
| ExternalQaItemScore object (50711) | Disagreement with scoring methodology | | 3.0 | Jan. 22, 2026, 8:04 p.m. |
|---|
| ExternalQaItemScore object (50709) | This score seems too harsh | | 2.0 | Jan. 13, 2026, 9:06 p.m. |
|---|